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A leader’s guide to getting return to office right

Leading Off

RTO or no? ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 
Leading Off

Brought to you by Alex Panas, global leader of industries, & Axel Karlsson, global leader of functional practices and growth platforms

Welcome to the latest edition of Leading Off. We hope you find our insights useful. Let us know what you think at Alex_Panas@McKinsey.com and Axel_Karlsson@McKinsey.com.

—Alex and Axel

Five years after the pandemic spurred a surge in remote work, more and more companies have been bringing more employees back into the office. Some leaders view return-to-office (RTO) policies as critical to boosting collaboration, productivity, and organizational performance. Others are trying to figure out the right balance of remote, hybrid, and in-person working models to meet the needs of their people and their organizations. This week, we look at how leaders can consider RTO options that support both employee experience and productivity.

An image linking to the web page “Returning to the office? Focus more on practices and less on the policy” on McKinsey.com.

Debates about the effectiveness of RTO policies can overshadow a more pressing question: Are companies doing enough to address the persistent problems affecting employee experience and productivity? McKinsey’s Aaron De Smet, Brooke Weddle, Bryan Hancock, and their coauthors argue that companies should focus less on mandating specific working models and more on strengthening key practices that support organizational health. The authors observe that leaders most frequently cite five practices as their reasons to adopt RTO policies: collaboration, connectivity, innovation, mentorship, and skill development. But US employees across working models say their organizations fall short in supporting these practices, according to a McKinsey survey. The authors note that in-person, remote, and hybrid workers all report similar levels of intent to quit, burnout, effort, and satisfaction. “The policy mandate itself is far less important than the work environment organizations create and the practices that accompany a policy’s implementation,” they say.

An image linking to the web page “Author Talks: Am I making myself clear?” on McKinsey.com.

Effective communication is a foundational element of building connections in the workplace, and BBC journalist Ros Atkins—author of The Art of Explanation: How to Communicate with Clarity and Confidence—identifies two essential elements: understanding and authenticity. Taking the time to gather information and get comfortable with complex or unfamiliar subjects is critical to being a good communicator in personal or work settings, Atkins observes. He also stresses the importance of choosing words that sound and feel genuine. “If the people you’re addressing in the workplace feel that perhaps you are not being who you are, or you’re trying to be something beyond what feels natural, they’ll pick up on that,” he says. “If you can speak confidently and with precision and efficiency, but it feels like it’s you, then you’re going to be a much more credible and trustworthy source. In the end, authenticity is something people welcome.”

An image linking to the web page “The future of the office” on McKinsey.com.

Lead by creating a healthy work environment.

— Edited by Eric Quiñones, senior editor, New York

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by "McKinsey Leading Off" <publishing@email.mckinsey.com> - 02:13 - 26 May 2025