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A leader’s guide to supporting high-performing teams

Leading Off

Go, team, go ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 
Leading Off

Brought to you by Alex Panas, global leader of industries, & Axel Karlsson, global leader of functional practices and growth platforms

Welcome to the latest edition of Leading Off. We hope you find our insights useful. Let us know what you think at Alex_Panas@McKinsey.com and Axel_Karlsson@McKinsey.com.

—Alex and Axel

It’s a timeless truth that strong leadership teams are vital to overall business performance. But of course, team effectiveness is not only important at the top. At all levels of an organization, good teamwork can help improve productivity, resilience, decision-making, and innovation—all of which are required to successfully navigate shifting workplace norms and a fast-moving business environment. This week, we look at ways that leaders and their organizations can crack the code of building and supporting high-performing teams.

An image linking to the web page “Go, teams: When teams get healthier, the whole organization benefits” on McKinsey.com.

Leaders often depend on their experience and intuition as they seek to build great teams. But sometimes their hunches can be wrong, according to new research from McKinsey’s Aaron De Smet, Gemma D’Auria, Liesje Meijknecht, and Maitham Albaharna. Their findings help to debunk common myths about how teams operate at their best—such as the notion that top-notch teams are stacked with top talent. The authors note that a team full of “superstars” may underperform if those stars don’t mesh well with others. The research indicates that teams with above-average scores in four areas—trust, communication, innovative thinking, and decision-making—are more likely to be efficient and innovative and produce better results. “Although individual performance does matter, it’s not enough for each person to perform at their personal best,” the authors say. “The dynamics of how those individuals interact are equally (if not more) important—they make the difference between operating as an individual team and operating as a team of individuals.”

An image linking to the web page “Author Talks: Unleash your team’s full potential” on McKinsey.com.

Tension can be a good thing, especially when it comes to building a thriving team culture. Daniel Coyle, author of The Culture Playbook: 60 Highly Effective Actions to Help Your Group Succeed, has studied an array of top-performing group cultures, including Pixar, the Navy SEAL Team Six, the NBA’s San Antonio Spurs, and even a gang of jewel thieves. He says that tension is common in strong cultures where team members embrace problem-solving. “In bad cultures, a problem comes up, and people kind of turn away from it, right?” Coyle says in an episode of Author Talks. “In good cultures, they get super interested and turn toward it. They will have vibrant arguments about which idea is best because those arguments are taking place in the bounds of safe connection. It’s a different kind of fun.”

An image linking to the web page “If we’re all so busy, why isn’t anything getting done?” on McKinsey.com.

It’s a common complaint that people are spending more time than ever in meetings, especially as technology has made it easier for far-flung teams to gather digitally. If more meetings are a must, can they be more productive? McKinsey’s Aaron De Smet, J. R. Maxwell, and coauthors suggest that leaders can improve collaborative interactions by categorizing them into three types—decision-making, creative solutions and coordination, and information sharing—and shifting their approach to each one. In decision-making meetings, for instance, leaders should clarify exactly which team members have a voice, a vote, and veto power. According to the authors’ research, it’s often helpful to involve more people in decision-making, but one individual should be the decider. “Don’t underestimate the difficulty of implementing this,” they say. “It often goes against our risk-averse instinct to ensure everyone is ‘happy’ with a decision, particularly our superiors and major stakeholders. Executing and sustaining this change takes real courage and leadership.”

Lead by strengthening teams.

— Edited by Eric Quiñones, senior editor, New York

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by "McKinsey Leading Off" <publishing@email.mckinsey.com> - 04:43 - 24 Feb 2025