McKinsey&Company
The future of care delivery
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Workplace wellness. Digital health start-ups—companies that connect employees to mental-health services—are challenging traditional providers of employee assistance programs at a time when anxiety and depression are spiking. In 2021, investments in these companies doubled to $5.5 billion. The switch to virtual care during the COVID-19 crisis has enabled the rise of digital health platforms that offer a range of services, including sleep apps and mindfulness coaching. [Bloomberg] |
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DIY health. There is an abundance of do-it-yourself (DIY) healthcare tools to help people take control of their health. But wading through the glut of apps, at-home test kits, and gadgets can be tricky: for example, consumers can choose from some 350,000 health apps to screen or monitor symptoms. Doctors say that although these tools can help users determine when to seek in-person care, people should be wary of using at-home tests to self-diagnose, since DIY tools can’t provide the comprehensive information that a medical exam would. [WSJ] |
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Trading the whole person. US healthcare delivery is changing fast. Ten major trends are shaping the future of care delivery, according to healthcare leaders and McKinsey experts. One of these trends is “patient centricity”: healthcare that is convenient, transparent, and personalized. Recent McKinsey surveys show that people who use patient-centric providers are more likely than those who don’t to report greater satisfaction with their healthcare experience: they are 28% less likely to switch providers and five to six times more likely to use additional services.
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Virtual visits. Consumer interest in digital healthcare has increased dramatically since the COVID-19 pandemic began. McKinsey analysis shows that virtual health visits grew by a staggering 38 times between February and April 2020. Booming investment and favorable consumer views will contribute to continued growth in virtual health: McKinsey estimates that about $250 billion in spending could be shifted to virtual settings. Explore the next frontier of care delivery and the actions that industry leaders can take to ride the next wave of innovation. |
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| — Edited by Belinda Yu |
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