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Essential leadership lessons from 2024: A leader’s guide

Leading Off

Connection is key ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 
Leading Off
Leading Off

Brought to you by Alex Panas, global leader of industries, & Axel Karlsson, global leader of functional practices and growth platforms

Welcome to the latest edition of Leading Off. We hope you find our insights useful. Let us know what you think at Alex_Panas@McKinsey.com and Axel_Karlsson@McKinsey.com.

—Alex and Axel

The end of the year is traditionally a time for reflection—and for CEOs and other leaders, there’s much to mull over. With a host of common dilemmas complicating executives’ ability to lead, there’s no time like the present to take stock of the leadership lessons we’ve learned throughout 2024. For our final issue of the year, we look at recent insights from leaders who are successfully navigating the increasing complexity and demands of their roles and building strong relationships with employees, colleagues, and other stakeholders—all lessons that you can take with you into 2025.

An image linking to the web page “How the best CEOs build lasting stakeholder relationships” on McKinsey.com.

The CEO job may be a lonely one, but it’s also defined by relationships with a long list of internal and external stakeholders, from frontline employees and management teams to customers, investors, and government regulators. McKinsey’s Blair Epstein, Julia McClatchy, Kurt Strovink, and Eric Sherman suggest that CEOs can successfully engage their diverse group of stakeholders by embracing their role as the company’s bridge to external audiences, developing a distinctive narrative for the company as its “storyteller in chief,” empowering other leaders to champion the company’s vision, and strengthening relationships while preparing the organization to handle crises. CEOs can start by developing a deep understanding of their organizations’ purpose as well as their stakeholders’ motivations and goals. “These insights will shape the core narrative the CEO shares through public platforms, with adaptations to make it meaningful to different audiences,” the authors say. “Through continuous learning, the best leaders perfect and renew these messages over time, strengthening engagement and enriching their relationships.”

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An image linking to the web page “Author Talks: Why the best leaders embrace active learning” on McKinsey.com.

Many top executives share the same trait: they never stop learning from people around them, according to former Yum! Brands CEO David Novak. “The most successful people in the world take the insights they get from learning and pair them with action,” he says in a McKinsey Author Talks interview. In his own case, Novak says he learned to become a better listener after a very public failure. As the head of marketing and sales for PepsiCo, he launched a clear soda called Crystal Pepsi despite objections from the company’s bottlers. After a buzzy debut, the product quickly fizzled—and was even satirized on late-night TV. “It was pretty embarrassing,” he says. “Not everybody has their failures air on Saturday Night Live, but I actually feel like the learning that I received was worth it.”

An image linking to the web page “Author Talks: Tony Blair on leadership essentials” on McKinsey.com.

Former UK Prime Minister Tony Blair believes that balancing confidence with humility and curiosity is critical for leaders in politics, business, or other endeavors. “The one thing I’ve learned, not just in politics but in life, is that if hubris is walking around, nemesis is a very short distance behind,” Blair says in a recent McKinsey Author Talks interview. The best leaders ensure that their teams are not frightened of challenging them, he notes. “Once you come to a decision, you need people who are prepared to say, ‘I don’t think that’s right. That’s not going to work,’” Blair says. “If you look at any of the great leaders, they were people who had the confidence to want people in the room smarter than them, not people who [tried to] impress with their own smartness.”

Lead by fostering strong relationships.

— Edited by Eric Quiñones, senior editor, New York

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by "McKinsey Leading Off" <publishing@email.mckinsey.com> - 04:32 - 23 Dec 2024