in

How much value could generative AI agents deliver for enterprises?

Only McKinsey Perspectives

DELIVERING ACTIONABLE INSIGHTS ON THE DAY’S NEWS

Brought to you by Alex Panas, global leader of industries, & Axel Karlsson, global leader of functional practices and growth platforms

Welcome to the latest edition of Only McKinsey Perspectives. We hope you find our insights useful. Let us know what you think at Alex_Panas@McKinsey.com and Axel_Karlsson@McKinsey.com.

—Alex and Axel

The future of generative AI agents

In the news

•

Chatbot evolution. Chatbots have had limited capabilities, with interactions primarily restricted to text-based exchanges. However, companies are now developing AI agents that can perform specific tasks by accessing external software. A US start-up, for example, has created a chatbot that can interact with outside tools and programs to perform helpful activities, such as operating a calculator and retrieving customer data from a database. [WIRED]

•

AI teamwork. When large language models (LLMs) team up, their capabilities and intelligence are greatly enhanced. Known as multiagent systems, such teams can allocate work to individual LLMs, add to one another’s efforts, and discover solutions to problems that a single model might miss. They excel at complex tasks, such as planning trips, negotiating prices, and even writing software. However, some researchers are concerned about the potential misuse of these systems, especially if they gain access to sensitive information or are used for malicious purposes. [Economist]

“Generative AI enterprise use cases could yield $2.6 trillion to $4.4 trillion annually in value across more than 60 use cases.”

On McKinsey.com

•

Generative AI agents. Generative AI (gen AI) agents are software entities that can plan and perform tasks or aid humans by delivering specific services on their behalf. They are well on the way to automating a wide range of tasks in many service functions while also improving service quality, McKinsey senior partners Jorge Amar and Lari Hämäläinen and partner Nicolai von Bismarck share. Gen AI agents hold the promise of accelerating workflow automation. And as such agents become more proficient, they could also improve customer satisfaction and generate revenue.

•

Taking care of customers. Over the past year, there have been a lot of successful pilots of gen AI agents helping improve customer service, Amar explains. Based on the use cases in testing, gen AI agents could provide real-time assistance to customer service agents who are on the phone with customers. They might recommend the best knowledge article to refer to, suggest the best next steps for the conversation, and even provide behavioral coaching to human agents. Explore the evolution of gen AI agents and how companies are using them.

Discover gen AI agents’ potential

—Edited by Aarushi Jain, editor, Atlanta

Was this forwarded to you? Sign up here.

Or send us feedback—we’d love to hear from you.

Follow our thinking

McKinsey Insights - Get our latest thinking on your iPhone, iPad, or Android.

This email contains information about McKinsey's research, insights, services, or events. By opening our emails or clicking on links, you agree to our use of cookies and web tracking technology. For more information on how we use and protect your information, please review our privacy policy.

You received this email because you subscribed to the Only McKinsey Perspectives newsletter, formerly known as Only McKinsey.

Manage subscriptions | Unsubscribe

by "Only McKinsey Perspectives" <publishing@email.mckinsey.com> - 01:47 - 13 Sep 2024

Archives

in

info@learn.odoo.com

New: Manage HR contracts and documents in Remote!

Re: Need reliable agent in Indonesia

How much value could generative AI agents deliver for enterprises?

The future of generative AI agents

In the news

“Generative AI enterprise use cases could yield $2.6 trillion to $4.4 trillion annually in value across more than 60 use cases.”

On McKinsey.com

Archives

in

info@learn.odoo.com

New: Manage HR contracts and documents in Remote!

Re: Need reliable agent in Indonesia

How much value could generative AI agents deliver for enterprises?

﻿The future of generative AI agents

In the news

“Generative AI enterprise use cases could yield $2.6 trillion to $4.4 trillion annually in value across more than 60 use cases.”﻿

On McKinsey.com

The future of generative AI agents

“Generative AI enterprise use cases could yield $2.6 trillion to $4.4 trillion annually in value across more than 60 use cases.”