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How Walmart in Mexico changed everything for an omnichannel future

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“No matter what you have done in your life, the world is changing, and you must change too. You must have the humility to accept that it doesn’t matter how successful you are, you must continue learning and growing.” This is one of the several introspective lessons Guilherme Loureiro, CEO of Walmex, shared as he reflected on his company’s transformation journey. Walmex is a publicly traded subsidiary of Walmart Inc. and one of Mexico’s largest retailers and employers. Starting in 2017, the company overhauled its omnichannel strategy as well as its approaches to hierarchy, teamwork, and leadership. In a new McKinsey Quarterly article, Loureiro and two of his colleagues speak to McKinsey’s José Ricardo Cota, Thomas Kilroy, and Eduardo Malpica on spearheading the cultural and operational transformation, which resulted in a delayered and customer-centric organization and a successful omnichannel enterprise. Be sure to check it out.

Looking within: How Walmart in Mexico changed everything for an omnichannel future

The executive committee at Walmex had to lead differently to take the company into the digital age. They reflect on the changes in the organization and in themselves.

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“Data, technology, and finances form a triangle; they need to go hand in hand to create that sustainability revolution.”

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by "McKinsey Daily Read" <publishing@email.mckinsey.com> - 06:17 - 9 May 2023

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