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MANAGING DISCIPLINE AND MISCONDUCT-HANDLING ABSENTEEISM, PROBLEMATIC WORKERS, AND POOR PERFORMANCE (17–18 Feb 2025)

Please call 012-588 2728

 email to pearl-otc@outlook.com

 

FACE-TO-FACE PUBLIC PROGRAM

MANAGING DISCIPLINE AND MISCONDUCT-HANDLING

ABSENTEEISM, PROBLEMATIC WORKERS, AND POOR PERFORMANCE  

5 CPD Points Awarded by MBOT

 

Venue : Dorsett Grand Subang Hotel, Selangor                            (SBL Khas / HRD Corp Claimable Course)

Date : 17 Feb 2025 (Mon) |  9am – 5pm                 By Suraiya

18 Feb 2025 (Tue)  |  9am – 5pm               .        .

 

 

OBJECTIVE:

At the end of this program participants should be able to achieve the following objectives:

-        Understand the different between minor and major misconduct.

-        Know how to act on misconduct happened in the workplace.

-        Understanding the responsibility of employers and employees according to the laws.

-        Know how to implement in practical approach the company’s discipline procedure.

-        Know the consequences of the misconduct according to the law and the organization.

 

METHODOLOGY:

This program is essentially participative.  There will be group interaction and lectures.

 

WHO SHOULD ATTEND:

General Manager, Manager, Head of Department / Division, Human Resources Manager or any personnel who has human resource functional responsibility and Supervisor

 

OUTLINE OF WORKSHOP

1. INTRODUCTION

    1.1 DISCIPLINE AND MISCONDUCT

- The needs of discipline in the organization

- Employee – employer / trade union relations

- Solving problems together

- Understanding system, policy, rules and discipline

 

    1.2 PURPOSE

- Forming positive attitude

- Achieving high performance

- Obeying the system, policy, rules and laws

 

    1.3   DISCIPLINE PROSEDURE

    1.4   DISCIPLINARY ACTIONS GUIDELINE

    1.5   NATURAL JUSTICE

    1.6   MISCONDUCT

- Definition

- Type of misconducts

- Industrial Court cases for Misconducts

 

    1.7   FORGIVENESS OR “CONDONATION"

    1.8   THE MEANING OF DOMESTIC INQUIRY

    1.9   PRINCIPLES OF NATURAL JUSTICE

    1.10 DOMESTIC INQUIRY PROCESS

 

2. FUNCTIONS AND RESPONSIBILITY OF SUPERVISOR AND MANAGEMENT HANDLING DISCIPLINE AND MISCONDUCT

    2.1   INTRODUCTION

    2.2   COMPLAINTS

    2.3 RIGHTS AND RESPONSIBILITIES

- Contract of Service

- Rights of an employer

- Employer responsibilities

- Rights of employee

- Employee responsibilities

 

    2.4   CONFLICT OF PRIORITY BETWEEN EMPLOYERS AND EMPLOYEES

    2.5   THE WAY OF HANDLING COMPLAINTS

 

3. FUNTIONS AND RESPONSIBILITIES

    3.1 SUPERVISOR AS THE MIDDLEMAN

    3.2   RULES OF SETTLING COMPLAINTS – MUTUAL AGREEMENT

    3.3   WAYS OF SETTLING PERSONAL PROBLEM

    3.4 RULES OF DISCIPLINARY ACTIONS

    3.5   RELATIONS AND NEGOTIATION

 

4. HANDLING ABSENTEEISM AND PROBLEMATIC WORKERS

    4.1 LEAVES

- Leave entitlement

- Granting leave

- Prove of leave approval

    4.2 ABSENT WITHOUT LEAVE

    4.3   ABSENTEEISM AND LATENESS

    4.4   HANDLING ABSENTEEISM

- STEP 1 – if the problem is serious 

- STEP 2 – if the problem continues

- REACTION

 

5. HANDLING POOR PERFORMANCE

     5.1 PREVENTING POOR PERFORMANCE

     5.2 REMEDIAL ACTION TO ASSIST POOR PERFORMERS

     5.3 PERFORMANCE MANAGEMENT SYSTEMS AND PERFORMANCE APPRAISAL

     5.4 DISCIPLINARY ACTION AGAINST POOR PERFORMERS

 

6. ALTERNATIVE ACTION

    STEP 1 : Receiving complaint

    STEP 2 : Calls the worker for discussion

    STEP 3 : Explaination from employee

    STEP 4 : Discussion

a. What you do if he admit of his poor performance?

b. If he denied of the accusation.

c. Counseling guideline

    STEP 5 : Further Actions

    STEP 6 : What would you do if there is an improvement or no improvement at all.

 

7. PERFORMANCE IMPROVEMENT PLAN (PIP)

    7.1   THE PURPOSES AND WHEN TO APPLY IT.

    7.2   STEPS TO AN EFFECTIVE PIP

    7.3 THE END OF PIP.

 

 

 

 

 

** Certificate of attendance will be awarded for those who completed the course

 

ABOUT THE FACILITATOR

MS. SURAIYA

FIELD OF EXPERTISE

With the Degree of Bachelor of Art in Southeast Asia Studies (UM), she has vast experience in the field of Human Resources Management and Labour Laws for almost 30 years and currently she is Deputy Director of Labour Standards, Labour Standards Division. Besides that, she also a Certified Trainer from HRDC.

 

She is an experienced trainer in the subject matter as she is a hands-on practitioner. Many cases that she shares with her participants are often real-life examples and solutions that she had encounter during she career as Assistance Director, Principle Assistance Director and State Director and now as Deputy Director in Department of Labour Peninsular Malaysia, Putrajaya.

 

She is also exposed to the international Labour / Employment Issues where she served two and half years as Counsellor of Labour in High Commission of Malaysia in Singapore. During her service in Singapore she has given talks to Chinese Chamber of Commerce in Singapore and given advice to the private companies in Singapore about Employment Act 1955 in Malaysia.

 

With her experiences in Malaysia and Singapore, she has developed and delivered many training programs to in house and public such as Employment Act 1955, Managing Discipline and Misconduct, Handling Misconduct and Dismissal – Domestic Inquiry, Managing Stress and Counseling at Work Place, Handling Misconduct - Sexual Harassment at Work Place, Industrial Relations Act 1967 and Payroll Administration.

 

Among the many well-established organizations that have benefited from her expertise are Jabatan Tenaga Kerja (JTK), Stamford College, Singapore Chinese Chamber of Commerce, INPRIM Melaka, Kesatuan Sekerja, TM Melaka, Kebangsaan Pekerja-Pekerja Simen Semenanjung Malaysia, Kesatuan Pekerja-Pekerja UMW, Western Digital, UTP and others.

 

WORKING EXPERIENCES

1. Assistant Director of Labour at Perak and Putrajaya,

Duration: 1993-2008

 

2. Principle Assistant Director, Industrial Relations Department, Perak

Duration: 2008-2011

 

3. Director, Industrial Relations Department, Sarawak

Duration: 2011-2013

 

4. Counsellor of Labour, High Commission of Malaysia, Singapore

Duration: 2013 - 2015

 

5. Director, Labour Department, Melaka

Duration: 2015 - Feb 2019

 

6. Principle Assistant Director, Legal and Enforcement Division, JTKSM Putrajaya

Duration: Feb 2019 - 2021

 

7. Deputy Director, Labour Standards Division, JTKSM Putrajaya

Duration: Feb 2021 - Now

 

  

(SBL Khas / HRD Corp Claimable Course)

TRAINING FEE

2 days Face-to-Face Public Program

RM 2,250.00/pax

(excluded 8% SST)

Group Registration: Register 3 participants from the same organization, the 4th participant is FREE.
(Buy 3 Get 1 Free) if Register before 6 Feb 2025. Please act fast to grab your favourite training program!

  

We hope you find it informative and interesting and we look forward to seeing you soon.

Please act fast to grab your favorite training program! Please call 012-588 2728

or email to pearl-otc@outlook.com

 

Do forward this email to all your friends and colleagues who might be interested to attend these programs

 

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Thanks 

Regards

Pearl

by "pearl@otcmarketing.com.my" <pearl@otcmarketing.com.my> - 01:25 - 20 Nov 2024