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Managing SLA Breaches: Essential Steps to Prevent Violations and Crisis Navigation Tips

New Relic

August 2023

Managing SLA breaches: crucial steps to avoid violations

Service-level agreements (SLAs) are pivotal contracts between customers and service providers, ensuring a specific level of service performance and availability. However, SLA breaches can quickly erode customer trust, fracture business relationships, and tarnish reputations. In our latest blog, discover best practices for avoiding and handling SLA breaches. We share our expert insights into how to mitigate the risks of SLA breaches.

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Group errors your way with errors inbox custom fingerprinting

We’re rolling out a new errors inbox enhancement, designed to give you the flexibility to group errors according to your needs. Easily reduce clutter, simplify your inbox, and accelerate your error resolution workflows with custom fingerprinting.

How 10x Banking gains confidence to perform zero-impact deployments

10x Banking transforms traditional banking by prioritizing customer-centricity through a cloud-native core banking platform. In the blog, 10x banking speaks on how they ensure reliability and success while leveraging tools like New Relic for observability, enhancing deployment precision and performance.

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Useful Reads

Peak readiness guide: A practical guide for peak readiness assessment and planning

Read our practical guide on peak readiness preparation based on several customer’s journeys, including lessons learned and step-by-step guidance. With competing priorities and limited resources, it is critical to understand how to effectively approach the peak readiness preparation to achieve best business results and a less stressful working environment.

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Upcoming User Groups

Join our EMEA user meetups this September with food, drinks, swag, and of course - data talk! September means tidying up after the summer and preparing for the upcoming busy periods.

We’ve got a jam-packed agenda where you’ll hear from our local engineers and other users on what’s new in observability. This time, our theme will be ‘back to school’, where we’ll give you essential tips and shortcuts to help you get ready for the peak sales period ahead. Happening in Tel Aviv, Dubai, Amsterdam, Paris, Manchester, London & Madrid.

New Relic User Meetup: Manchester
Tuesday 19th September 2023 | 2:00pm - 5:30pm (BST)

Sixes Cricket, The Corn Exchange, New Cathedral St, Manchester M4 3TR
Register here.

New Relic User Meetup: London
Wednesday 20th September 2023 | 2:00pm - 5:30pm (BST)

Bounce in Shoreditch, 241 Old Street, London, EC1V 9EY
Register here.

Register at your nearest city here.

Webinars

How to Master Software Remediation using New Relic Vulnerability Management

Join our New Relic University experts, Liam Hurrell and Catherine Poggioli on the 7th September at 2 pm BST / 3 pm CEST, to discover how can you utilise New Relic Vulnerability Management to help you take control of your security and ensure you are always on top of risks and drive uptime and resilience.

7th September, 14:00 pm -15:00 pm BST/ 15:00 pm- 16:00 pm CEST.

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