“If you approach [a difficult] conversation with a mindset that you’re bringing them a new perspective, you’re giving them a new view on the world ... it really can be something that is a gift to another person, and it is going to help them become a more effective manager or leader,” says Liz Hilton Segel, McKinsey’s chief client officer. Feedback is crucial to employee development and growth, but delivering it—and receiving it—isn’t always easy. These five key learnings will enable you to enhance team dynamics, navigate difficult conversations, and unleash employees’ full potential.
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