Navigating changes in organizational health: A leader’s guide

Leading Off

Time for a checkup ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 
Leading Off
Leading Off

Brought to you by Alex Panas, global leader of industries, & Axel Karlsson, global leader of functional practices and growth platforms

Welcome to the latest edition of Leading Off. We hope you find our insights useful. Let us know what you think at Alex_Panas@McKinsey.com and Axel_Karlsson@McKinsey.com.

—Alex and Axel

Good organizational health is the best predictor of long-term success. But managing its key elements—a company’s culture, behavior, and management practices—is becoming more challenging. New technologies, evolving workplace norms, and other disruptions are forcing companies to fine-tune how they operate and how they manage their people—both of which are critical to improving their health and their bottom line. For leaders, this can make their jobs more complicated and demanding than ever. This week, we look at ways to manage the constant changes that are affecting organizational health.

An image linking to the web page “Healthy organizations keep winning, but the rules are changing fast” on McKinsey.com.

Over two-plus decades, McKinsey’s Organizational Health Index (OHI) has helped leaders identify which practices drive the strongest performance—and recognize if their organizations have any of them in place. The latest OHI results highlight six practices reflecting the areas of most profound change in these fast-moving times: purpose, leadership, decision making, employee experience, technology, and social responsibility. “How leaders navigate these changes may well dictate whether their organizations simply survive or truly thrive,” say McKinsey senior partners Aaron De Smet and Arne Gast and their coauthors. For example, leaders can enhance employee engagement and raise productivity by clearly articulating the organization’s “why”—that is, its fundamental purpose—rather than simply explaining what the strategy is and how to execute it. “Our new research found that this involvement can be shallow and transactional when it isn’t tied to a deeper sense of purpose and meaning,” the authors note.

An image linking to the web page “Author Talks: Why ‘really’ putting your people first pays off” on McKinsey.com.

Putting employees first and treating them with the same care given to customers will help companies become healthier, Columbia University business professor Stephan Meier says in a McKinsey Author Talks interview. “The 100-plus years of scientific management demonstrate that we have thought about workers as cogs in a machine and not really as human beings,” he says. “Businesses have to treat workers differently and humanize them in order to thrive.” Just as companies prioritize customer service and care, they can embrace a similar approach for employees—offering more personalized support and dismissing the outdated mindset that employees are motivated by money alone. “Customer centricity is not only about lowering the price. It’s about improving the customer experience,” Meier says. “Similarly, employee centricity is not only about increasing the wage. It’s much more about increasing the employee experience.”

An image linking to the web page “What does it take to run a healthy organization? Find out with this quiz” on McKinsey.com.

Lead by nurturing your organization’s health.

— Edited by Eric Quiñones, senior editor, New York

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by "McKinsey Leading Off" <publishing@email.mckinsey.com> - 04:10 - 16 Dec 2024