How are executives’ views on the economy changing?

On McKinsey Perspectives

DELIVERING ACTIONABLE INSIGHTS ON THE DAY’S NEWS

Brought to you by Alex Panas, global leader of industries, & Axel Karlsson, global leader of functional practices and growth platforms

Welcome to the latest edition of Only McKinsey Perspectives. We hope you find our insights useful. Let us know what you think at Alex_Panas@McKinsey.com and Axel_Karlsson@McKinsey.com.

—Alex and Axel

Age of economic uncertainty

In the news

•

Declining optimism. As worries about inflation, interest rates, and tariffs build, optimism in the US economy is fading fast, a new survey of finance leaders finds. As Fortune reports, 47% of surveyed CFOs and other financial decision-makers say they believe the US economy is moving in a favorable direction. It’s a steep decline since the previous quarter, when 67% of leaders thought the same. In addition, fewer finance leaders—only 29%—predict a brighter near-term future for the global economy. [Fortune]

•

Striking shifts. Amid ongoing financial-market volatility, investors’ views on the prospects of major economies are changing dramatically, an expert reflects in the Financial Times. US stocks have declined sharply and now lag behind global markets, as US policy shifts continue to unfold. It remains to be seen what the long-term effects will be, but the recent wave of unpredictability could undermine one key US advantage: the sustained faith of investors in the country’s decision-making. [FT]

The share of respondents citing trade-related changes as one of the biggest disruptions to the global economy has more than doubled over the past six months.

On McKinsey.com

•

Mounting uncertainty. In the midst of numerous policy changes, uncertainty looms over views on the economy. In a recent McKinsey Global Survey from March, Senior Partner and McKinsey Global Institute Chair Sven Smit and coauthors found that respondents now view shifts in trade policy and geopolitical instability—which was long seen as the top risk to growth—as equally disruptive forces. In addition, respondents are much more likely now than they were in December to predict a decline in economic conditions, both worldwide and in their own countries.

•

Dimmer expectations. The survey reveals that for the first time in more than two years, respondents are more likely to expect that global conditions will worsen, rather than improve, over the next six months. What’s more, respondents believe that a recession is increasingly likely: Nearly seven in ten respondents consider it the most likely scenario—rather than a soft landing—between now and 2026. View the full report to explore how perspectives on economic conditions differ between respondents in emerging and in developed economies.

See the survey results

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ABOUT THE FACILITATOR

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- Certified Professional Trainer, MIM

- MBA (General) University of Hull, UK

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He is an engineer by profession and has completed his professional engineering degree, the Council of Engineering Institutions, UK., Part I & II within 2 years, one year short of the normal period of 3 years. As such he was awarded: Excellent Performance Award in the Professional degree. Positions held in the various multi-national corporate companies include from a young installation/service engineer to department manager & general manager of a leading MNC. Currently, he is a Certified Professional Trainer with the Malaysian Institute of Management (MIM) and Cambridge ICT. He is also a Certified Master NLP Trainer of the National Federation of Neuro-Linguistic Psychology, USA.

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TRAINING FEE

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by "pearl@otcmsb.com.my" <pearl@otcmsb.com.my> - 04:30 - 13 Apr 2025

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by "Shital Sabi" <shitalsabi96@gmail.com> - 03:33 - 13 Apr 2025

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by "Uyetake Wahlund" <uyetakewahlund@gmail.com> - 11:41 - 12 Apr 2025

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Glad to know you are interested in Milk thistle extract by google. We, Xi’an Demeter Biotech Co., Ltd, specialize in offering animal and plant active ingredients to Chinese traditional medicine, nutrition, cosmetics and addictive since 2008. Milk thistle extract is our key product.

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Item	Descriprion	Qty.	Unit	Unit Price	FOB China
1	Milk Thistle Extract Powder 80% Sylimarin	25	kg	US$33.50	US$837.50
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Application	Effect	Part of Specs
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Health products	Protect the liver	Silymarin 80% UV, Silybin 80% -100%
Food	Protect the liver	Silymarin 80% UV, Silybin 80% -101%
Cosmetics	anti-radiation, anti-aging, anti-wrinkle	Silymarin 80% UV
Sports health drink	Protect the liver	Silymarin 40% UV
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by "Emma Swift" <atcrussur@gmail.com> - 09:44 - 12 Apr 2025

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by "km12" <km12@kingmagcores.com> - 04:02 - 12 Apr 2025

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EP158: How to Learn API Development

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How to Learn API Development?
Must-Know Network Protocol Dependencies
Top AI Coding Tools for Developers You Can Use in 2025
18 Key Design Patterns Every Developer Should Know
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How to Learn API Development?

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API Fundamentals
What is an API, types of API (REST, SOAP, GraphQL, gRPC, etc.), and API vs SDK.
API Request/Response
HTTP Methods, Response Codes, and Headers.
Authentication and Security
Authentication mechanisms (JWT, OAuth 2, API Keys, Basic Auth) and security strategies.
API Design and Development
RESTful API principles include stateless, resource-based URL, versioning, and pagination. Also, API documentation tools like OpenAPI, Postman, Swagger.
API Testing
Tools for testing APIs such as Postman, cURL, SoapUI, and so on.
API Deployment and Integration
Consuming APIs in different languages like JS, Python, and Java. Also, working with 3rd party APIs like the Google Maps API and the Stripe API. Learn about API Gateways like AWS, Kong, Apigee.

Over to you: What else will you add to the list for learning API development?

Must-Know Network Protocol Dependencies

Understanding network protocol dependencies is essential for cybersecurity and networking. Here’s a quick understanding of the same:

IPv4 and IPv6 are the foundation of all networking. ICMP and ICMPv6 handle diagnostics, while IPsec ensures secure communication.
TCP and UDP support various protocols. SCTP and DCCP serve specific cases.
Some TCP-based protocols are HTTP, SSH, BGP, RDP, IMAP, SMTP, POP, etc.
UDP-based protocols are DNS, DHCP, SIP, RTP, NTP, etc.
SSL/TLS encrypts HTTPS, IMAPS, and SMTPS.
LDAP and LDAPs are used for directory services over TCP and secured with SSL/TLS.
QUIC is a UDP-based replacement for TCP+TLS for faster, encrypted connections.
MCP or Model Context Protocol is an emerging standard for communicating with LLMs.

Over to you: Which other network protocol will you add to the list?

Top AI Coding Tools for Developers You Can Use in 2025

AI Code Assistants
GitHub Copilot: Code completion and automatic programming tool.

ChatGPT: Helps write and debug code with the latest models.

Claude: Recent and specialized coding knowledge to generate accurate and up-to-date code.

Amazon CodeWhisperer: AI Assistant in the IDE
AI-Powered IDEs
Cursor: AI-powered IDE for Windows, macOS, and Linux.

Windsurf: AI-powered IDE that tackles complex tasks independently.

Replit: Create fully working apps to go live fast.
Team Productivity
Cody: The enterprise AI code assistant for writing, fixing, and maintaining code.

Pieces: AI-enabled productivity tool to help developers manage code snippets.

Visual Copilot: Convert Figma designs into React, Vue, Svelte, Angular, or HTML code.
Code Quality and Completion
Snyk: Real-time vulnerability scanning of human and AI-generated code.

Tabnine: A code completion tool to accelerate software development.

Over to you: Which other AI Coding Tool will you add to the list? What’s your favorite?

18 Key Design Patterns Every Developer Should Know

Patterns are reusable solutions to common design problems, resulting in a smoother, more efficient development process. They serve as blueprints for building better software structures. These are some of the most popular patterns:

Abstract Factory: Family Creator - Makes groups of related items.
Builder: Lego Master - Builds objects step by step, keeping creation and appearance
Prototype: Clone Maker - Creates copies of fully prepared examples.
Singleton: One and Only - A special class with just one instance.
Adapter: Universal Plug - Connects things with different interfaces.
Bridge: Function Connector - Links how an object works to what it does.
Composite: Tree Builder - Forms tree-like structures of simple and complex parts.
Decorator: Customizer - Adds features to objects without changing their core.
Facade: One-Stop-Shop - Represents a whole system with a single, simplified interface.
Flyweight: Space Saver - Shares small, reusable items efficiently.
Proxy: Stand-In Actor - Represents another object, controlling access or actions.
Chain of Responsibility: Request Relay - Passes a request through a chain of objects until handled.
Command: Task Wrapper - Turns a request into an object, ready for action.
Iterator: Collection Explorer - Accesses elements in a collection one by one.
Mediator: Communication Hub - Simplifies interactions between different classes.
Memento: Time Capsule - Captures and restores an object's state.
Observer: News Broadcaster - Notifies classes about changes in other objects.
Visitor: Skillful Guest - Adds new operations to a class without altering it.

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by "ByteByteGo" <bytebytego@substack.com> - 11:37 - 12 Apr 2025

Last chance to join the “new & improved” OFA!

Russell kicks off the new One Funnel Away Challenge MONDAY morning!! If you haven’t joined yet… This is your last chance.

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by "Todd Dickerson" <noreply@clickfunnelsnotifications.com> - 11:32 - 12 Apr 2025

Una vía de crecimiento para las empresas de movilidad

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Destacados mensuales, abril 2025

La industria de la movilidad ha entrado en una nueva era de innovación. Las start-ups y los fabricantes de equipos originales (OEM) tradicionales están invirtiendo en la digitalización y en las tendencias ACES: conducción autónoma, conectividad, electrificación y movilidad compartida. En nuestro artículo destacado, Kersten Heineke, Philipp Kampshoff y Timo Möller, de McKinsey, examinan seis medidas que pueden situar a las start-ups de movilidad en una sólida trayectoria de crecimiento. Otros temas destacados incluyen:

•

Cómo la industria automotriz europea puede recuperar su ventaja competitiva

•

Oportunidades a largo plazo para proveedores de vivienda para personas mayores

•

Temas clave que darán forma a la industria de artículos deportivos en 2025

•

El futuro de las operaciones en 2025: cómo las organizaciones pueden seguir siendo ágiles y prosperar a pesar de la incertidumbre en 2025 y más allá

La selección de nuestros editores

**Más allá de la fase start-up: Recetas para el crecimiento de las empresas de movilidad**

La mayoría de las start-ups de movilidad más prometedoras se desinflan antes de lograr escalar sus operaciones. Con miles de millones de dólares de inversión en juego, necesitan una mejor ruta hacia el crecimiento.

Aumente las probabilidades

LOS DESTACADOS DE ESTE MES

Industria automotriz europea: Lo que necesita para recuperar competitividad

La industria automotriz europea ha sido una piedra angular de la economía de la región, pero las disrupciones han desafiado su liderazgo. ¿Cómo puede recuperar su ventaja competitiva?
Alinee a sus partes interesadas

Cómo la inversión privada puede mejorar las opciones de vivienda para personas mayores

El mundo necesita mejores soluciones residenciales para las personas mayores. Tres innovaciones pueden ser la clave para unos años verdaderamente dorados.
3 oportunidades a largo plazo

Artículos deportivos 2025—El nuevo acto de equilibrio: Convertir la incertidumbre en oportunidad

Aunque la industria de artículos deportivos ha perseverado durante el último año, las previsiones de desaceleración del crecimiento están obligando a los ejecutivos a centrarse por igual en el crecimiento de los ingresos y en las mejoras de la productividad.
Explore el informe para conocer los temas clave

Ingredientes para el futuro: Llevar la revolución biotecnológica a la alimentación

Los ingredientes fermentados podrían transformar el panorama alimentario más rápido de lo que se pensaba. Sin embargo, se necesitan nuevos modelos de negocio para aprovechar la oportunidad de entre $100 y $150 mil millones de dólares que representan las proteínas novedosas fermentadas.
Acelere el cambio

Cómo pueden los bancos aumentar la productividad mediante la simplificación a escala

La productividad en el sector bancario se ha estancado. Estas son las herramientas y técnicas para lograr un cambio duradero.
Impulse el cambio

Impulsar la productividad: Perspectivas operativas para 2025

A pesar de la incertidumbre geopolítica actual, el futuro de las operaciones en 2025 es prometedor. Las empresas que se apoyan en la tecnología, la colaboración interdisciplinaria y la curiosidad pueden impulsar la productividad.
Manténgase ágil

Esperamos que disfrute de los artículos en español que seleccionamos este mes y lo invitamos a explorar también los siguientes artículos en inglés.

ALSO New

The Iberian green industrial opportunity: Sustainable fuels

The state of AI: How organizations are rewiring to capture value

Talking with Johan Tjärnberg, Group CEO of Trustly: Breaking barriers

New York 2040: Time to reinvent. Again.

Forging sustainable steel and more: A talk with Nucor CEO Leon Topalian

How Judy Marks leads Otis Worldwide Corporation through uncertainty and technological evolution

From crisis management to strategic resilience: Lessons from the auto industry

Sustainable style: How fashion can reduce Tier 2 emissions

Building interoperable healthcare systems: One size doesn’t fit all

From pilot to profit: Scaling gen AI in aftermarket and field services

Engaging the evolving US healthcare consumer and improving business performance

Can zero-emission trucks become viable–and what will it take to boost adoption?

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by "Bxjisie bb Bxjxjhc" <3749781@gmail.com> - 03:06 - 11 Apr 2025

RE: 2025 World Procurement Congress

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Please pick the number that describes your response:

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From: Raquel Murillo
Sent: 10 April 2025
To: info@learn.odoo.com
Subject: 2025 World Procurement Congress
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Dear Exhibitors & Sponsors,

World Procurement Congress 2025, Pre-registered Attendee list is now available to facilitate your pre-event marketing activities.

Kindly pick your response from the below option 1 / 2:

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by "Raquel Murillo" <raquel_murillo@mapyourshowz.com> - 06:26 - 11 Apr 2025

1 attachments 1 attachments

How companies are using gen AI to strengthen sales

On McKinsey Perspectives

DELIVERING ACTIONABLE INSIGHTS ON THE DAY’S NEWS

Brought to you by Alex Panas, global leader of industries, & Axel Karlsson, global leader of functional practices and growth platforms

Welcome to the latest edition of Only McKinsey Perspectives. We hope you find our insights useful. Let us know what you think at Alex_Panas@McKinsey.com and Axel_Karlsson@McKinsey.com.

—Alex and Axel

Improving sales through gen AI

In the news

•

Enhancing conversations. As companies move from gen AI experimentation to the implementation of business-backed use cases, they are starting to see positive results. One of the most promising gen AI use cases is sales and marketing, notes CIO. In a Google Cloud and National Research Group survey, about one-third of global IT leaders said that gen AI in sales and marketing is producing a positive ROI. At one asset-management company, sales reps use gen AI to scan documents and identify important talking points, helping them save time and prepare for key conversations. [CIO]

•

Gathering intelligence. Sales teams are often in a bind: In response to declining engagement with customers, they increase the volume of sales pitches, which then overwhelms their B2B buyers. As experts suggest in Harvard Business Review, sales organizations should instead use gen AI to collect intelligence on potential clients and pursue higher-quality sales interactions. When one sales leader prompted an AI platform to analyze a company’s annual reports, she was quickly able to grasp their business issue—which ultimately helped her to close a deal with a new client. [HBR]

About 40% of biopharmaceutical leaders and 30% of healthcare leaders were extremely excited about the potential for a gen-AI-enabled RFP responder tool.

On McKinsey.com

•

Accelerating sales. With gen AI’s capacity to boost revenue, increase sales productivity, and streamline processes, B2B leaders are increasingly looking to the technology to drive significant and profitable growth, McKinsey Partners Alexander Dierks and Richelle Deveau and their coauthors explain. In McKinsey’s latest B2B Pulse Survey of B2B decision-makers,19% of respondents reported that they were already implementing gen AI use cases for B2B buying and selling, while another 23% said they were in the process of doing so.

•

Identifying promising leads. Although business leaders recognize gen AI’s potential in B2B sales, most have not yet embraced the technology—or even engaged with it—even though gen AI can be applied across the entire deal cycle. By using gen AI to gather insights that help businesses identify and prioritize leads (including their “next best” opportunity), they can speed up historically lengthy processes. See seven compelling gen AI use cases for B2B sales.

Empower your sales teams

—Edited by Belinda Yu, editor, Atlanta

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by "Only McKinsey Perspectives" <publishing@email.mckinsey.com> - 01:06 - 11 Apr 2025

MASTERING THE ART OF CUSTOMER CONFLICT: TURNING CHALLENGES INTO OPPORTUNITIES (9 & 10 JULY 2025)

Please call 012-588 2728

email to pearl-otc@outlook.com

HYBRID PUBLIC PROGRAM

MASTERING THE ART OF CUSTOMER CONFLICT:

TURNING CHALLENGES INTO OPPORTUNITIES

(** Choose either Zoom OR Physical Session)

Remote Online Training (Via Zoom) &

Wyndham Grand Bangsar Kuala Lumpur Hotel (Physical)

(SBL Khas / HRD Corp Claimable Course)

Date : 9 July 2025 (Wed) | 9am – 5pm By Angeline

10 July 2025 (Thu) | 9am – 5pm . .

OVERVIEW

This 2-days training on "How to Handle Difficult Customers" is designed to equip participants with the skills to effectively manage challenging customer interactions, whether via phone or face-to-face, with external customers like dealers or end users. Day 1 focuses on understanding customer behavior, mastering communication techniques, de-escalating tense situations, and implementing a structured complaint management process. Participants will also learn how to handle complaints over the phone with professionalism and empathy. Day 2 builds on these foundations by introducing advanced conflict resolution skills, strategies for managing difficult in-person scenarios, stress management techniques, and approaches to turn complaints into opportunities for business improvement. Through role-playing, case studies, and practical exercises, participants will develop the confidence and resilience needed to handle even the most difficult customer interactions successfully.

LEARNING OUTCOMES

· Identify and Categorize Difficult Customer Behaviors

Participants will be able to recognize different types of difficult customers (angry, passive, demanding, etc.) and understand the common triggers for their dissatisfaction.

· Develop Effective Communication Skills

Participants will learn techniques for active listening, using positive language, and maintaining a professional tone during challenging interactions.

· Apply De-escalation Techniques

Participants will practice strategies to calm angry customers, reduce tension, and build rapport to create a more cooperative atmosphere.

· Follow a Structured Complaint Management Process

Participants will be able to efficiently gather information, ask probing questions, and document complaints accurately to facilitate timely resolution.

· Demonstrate Proficiency in Handling Verbal Complaints

Participants will master the skills needed to manage phone and face-to-face complaints professionally, even in emotionally charged situations.

· Employ Advanced Conflict Resolution and Problem-Solving Skills

Participants will learn how to identify the root causes of complaints, offer suitable alternatives, and resolve complex issues effectively.

· Build Emotional Resilience and Stress Management Skills

Participants will gain tools to handle the stress associated with dealing with difficult customers and learn how to maintain a positive mindset.

· Turn Customer Complaints into Opportunities for Improvement

Participants will be able to use customer feedback to identify areas for improvement, enhance customer satisfaction, and strengthen relationships with customers.

METHODOLOGY

· Quizzes. For long, complicated training, stop periodically to administer brief quizzes on information presented to that point. Begin sessions with a prequiz and let participants know there will also be a follow-up quiz. Trainees will stay engaged in order to improve their prequiz scores on the final quiz. Further this will motivate participants by offering awards to the highest scorers or the most improved scores.

· Small group discussions. Break the participants down into small groups and give them case studies or work situations to discuss or solve. This is a good way for knowledgeable veteran employees to pass on their experience to newer employees.

· Case studies. Adults tend to bring a problem-oriented way of thinking to workplace training. Case studies are an excellent way to capitalize on this type of adult learning. By analyzing real job-related situations, employees can learn how to handle similar situations. They can also see how various elements of a job work together to create problems as well as solutions.

· Active summaries. Create small groups and have them choose a leader. Ask them to summarize the lecture’s major points and have each team leader present the summaries to the class. Read aloud a prewritten summary and compare this with participants’ impressions.

· Q & A sessions. Informal question-and-answer sessions are most effective with small groups and for updating skills rather than teaching new skills. For example, some changes in departmental procedure might easily be handled by a short explanation by the supervisor, followed by a question-and-answer period and a discussion period.

· Question cards. During the lecture, ask participants to write questions on the subject matter. Collect them and conduct a quiz/review session.

· Role-playing. By assuming roles and acting out situations that might occur in the workplace, employees learn how to handle various situations before they face them on the job. Role-playing is an excellent training technique for many interpersonal skills, such as customer service, interviewing, and supervising.

· Participant control. Create a subject menu of what will be covered. Ask participants to review it and pick items they want to know more about. Call on a participant to identify his or her choice. Cover that topic and move on to the next participant.

· Demonstrations. Demonstrate the steps being taught or the processes being adopted.

· Other activities.

o Create a personal action plan

o Paraphrase important or complex points in the lecture

DURATION

2 Days (9.00am – 5.00pm)

OUTLINE OF WORKSHOP

Day 1: 9.00am - 5.00pm

Module 1: Understanding the Difficult Customer

· Identifying different types of difficult customers (angry, passive, demanding, etc.)

· Common triggers that cause customer dissatisfaction

· The importance of emotional intelligence in customer interactions

Module 2: Effective Communication Techniques

· Active listening skills: How to truly hear the customer

· Tone of voice and language: Using positive and neutral phrases

· Avoiding defensive or confrontational responses

Module 3: De-escalating Emotional Situations

· Techniques to calm down an angry customer

· Building rapport to reduce tension

· Apologizing effectively without admitting fault (when applicable)

Module 4: Complaint Management Process

· Gathering information from customers efficiently

· Asking the right probing questions to understand the issue

· Documenting complaints accurately for resolution tracking

Module 5: Resolving Complaints Over the Phone

· Structuring a phone conversation for complaint resolution

o Greeting, listening, offering solutions, and closing

· Handling verbal abuse or inappropriate language professionally

· Following up with customers to ensure satisfaction

Day 2: 9.00am - 5.00pm

Module 1: Advanced Conflict Resolution Skills

· Identifying the root cause of recurring complaints

· Problem-solving techniques for resolving complex issues

· How to offer alternatives without frustrating the customer

Module 2: Managing Difficult Situations in Person

· Reading non-verbal cues during face-to-face interactions

· Using empathy and acknowledgment to ease complaints

· Handling public complaints or group situations diplomatically

Module 3: Building Resilience in Challenging Scenarios

· Stress management for customer-facing roles

· Turning negative interactions into learning opportunities

· Recognizing when to involve a supervisor or escalate the issue

Module 4: Turning Complaints into Opportunities

· Using feedback from complaints to improve products/services

· Training customers to use products/services effectively

· Creating positive customer experiences post-resolution

** Certificate of attendance will be awarded for those who completed the course

ABOUT THE FACILITATOR

DR. ANGELINE

PHD in Behavioural Economics | NUS

Bachelor of Software Engineering (Hons), University of Staffordshire

Certified Ethical Hacker (CEH)

Computer Hacking Forensic Investigator (CHFI)

HRD Corp certified

Dr. Angeline is a highly respected international speaker, entrepreneur, and sales leader specializing in the complex business-to-business (B2B) sale sharing her fresh sales strategies, she helps salespeople to speed up new customer acquisition and win bigger contracts. Her clients include numerous GLC and MNC firms. She is also a founder and managing partner of four businesses in multiple industries.

Throughout her career, Angeline has helped people in a wide variety of industries and markets think through and overcome their biggest business challenges. Her greatest strength is in getting others to build consensus around what must change, and identify the resources within themselves that will drive positive results through sales strategies, Angeline is a trust builder who focuses on leading transformational conversations, those that create and sustain relationships of value. She is a natural mentor who brings the business acumen, situational knowledge, and experience to each engagement, and lays a solid foundation for future growth.

Thought Leader

As a business-to-business sales expert, Angeline’s ideas and insights are ubiquitous in multiple forums, conferences, training and consultancy both on and offline.

Widely read. Angeline’s newsletters are read by 100,000+ sellers worldwide.

(SBL Khas / HRD Corp Claimable Course)

TRAINING FEE

14 hours Remote Online Training (Via Zoom)

RM 1,296.00/pax (excluded 8% SST)

2 days Face-to-Face Training (Physical Training at Hotel)

RM 1,900.00/pax (excluded 8% SST)

Group Registration: Register 3 participants from the same organization, the 4th participant is FREE.
(Buy 3 Get 1 Free) if Register before 30 Jun 2025. Please act fast to grab your favourite training program!

We hope you find it informative and interesting and we look forward to seeing you soon.

Please act fast to grab your favorite training program! Please call 012-588 2728

or email to pearl-otc@outlook.com

Do forward this email to all your friends and colleagues who might be interested to attend these programs

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Regards

Pearl

by "pearl@otcmsb.com.my" <pearl@otcmsb.com.my> - 07:43 - 10 Apr 2025

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