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FACE-TO-FACE PUBLIC PROGRAM

ROOT CAUSE ANALYSIS

Venue : AC Hotel by Marriott Penang      (SBL Khas / HRD Corp Claimable Course)

Date : 24 Feb 2025 (Mon)  |  9am – 5pm      By Murugu

   25 Feb 2025 (Tue)   |  9am – 5pm      .        .

INTRODUCTION

Root cause analysis involves searching backwards from an undesirable effect or outcome to identify its causes. While "root cause" implies that there is a single cause responsible for a given problem, some effects actually have multiple causes that trigger them. Sometimes the multiple effects are independent of each other; other times, causes are interrelated where, if one cause is removed, the problem can no longer occur.

We all know that it is important to contain problems as soon as they occur or are discovered. However, what we generally see with problems are symptoms of the problem. The root cause is rarely apparent. While it is important to initiate an interim containment plan as soon as a problem occurs, it is even more important to invest the time and energy to identify and address the root cause or causes of those problems they so that they are less likely to occur in the future. 

Root cause analysis with corrective action is about getting to the source of a problem and then correcting it for good.

Root Cause Analysis with Corrective Action leads the learner through several steps process for uncovering and eliminating sources of problems and defects.

Form and Focus the Team, techniques to start up a team and understand the problem at hand are covered. 

Find the Root Cause, the role of chains of causes, Interrelationship Diagrams, the use of Causal-Impact Numbers plus the use of investigative techniques to construct a solid data trail leading to the root cause is covered.

Fix the Root Cause, decisions matrices to evaluate potential solutions and select a robust, sustainable solution are explored.

Finalize Solutions, covers actions to ensure the gains are held. A wrap-up lesson explores common barriers to root cause analysis with suggestions on overcoming the barriers.

Why Does My Company Need This Training Program?

If your company has nagging problems that you just can't get to the bottom of, then you need a structured way to get to those root cause and solve the problems for good. With our Root Cause Analysis with Corrective Action course your employees will learn how to do this without spending days away from work in a classroom and they will be equipped to start working with others to eliminate nagging problems for good.

LEARNING OUTCOME

-       Learn how to establish an effective team environment for root cause analysis.

-       Clarify what the problem is and is not. 

-       Beginning with that symptoms of the problem, map a trail from the symptom to the root  cause(s). 

-       Using data and investigative tools, identify the root cause.

-       Generate ideas to solve the root cause problem and select the most appropriate solution  using decision matrices. 

-       Implement measures to ensure the gains made are held. 

-       Recognise common barriers to root cause analysis and apply techniques to overcome those barriers.       

METHODOLOGY

The workshop is made up of on-line lecture, discussions and case studies.

TARGET PARTICIPANTS

All employees who are expected to do Root Cause Analysis.

DURATION

2 Days (9.00 am – 5.00 pm)

OUTLINE OF WORKSHOP

** Certificate of attendance will be awarded for those who completed the course

ABOUT THE FACILITATOR

Dr. Murugu  

PhD (Psychology – Metaphysic and Mind Science),

Master In Business Administration (MBA), University of Bath, UK,

B.A (Hons), USM

Productivity Champion from Japanese Productivity Centre (JPC), Japan

Master Trainer for Lean Manufacturing

Master Trainer Lean Six Sigma

Six Sigma – Black, Green and Yellow Belts

Certified HRD Corp Trainer

CP of SGA and SDWT

Certified in Fundamental Behaviour of Inner Self (FBOIS)

Clinical Hypnosis

Certified Dermatoglyphics Counsellor

He worked in MNC companies for many years as Operation Excellence Director/COO, leading Five (5) Manufacturing Plants  and he also have an experience in  position of  Operational Excellence Advisor and leading Eight (8) business entity in Malaysian based company for many years too.

Mr Murugu was conferred the Lean Champion by Malaysia Productivity Corporation for his contributions and participation in various Lean Projects. He was again conferred as Productivity Champion by Japanese Productivity Centre (JPC), Japan. He is a Certified Master Trainer for Lean Manufacturing / Lean Services, Six Sigma Black Belt, Green Belt and Six Sigma Master trainer programme from Iomega and Sigmatis, United States.

He also has designed Six Sigma, Yellow Belt programme from lower level to middle level management in the organization. He designed and developed Lean Entrepreneur Management (LEM) and is certified by International Entrepreneur Association (IEA) of United Kingdom. He had trained and developed many entrepreneurs (SMI) in Malaysia. He is specialised in Optimising the Value Chain (OVC) which focuses on Machine (Reliability Maintenance and Value Engineering), Man (Human Excellence), Methods (Design  Innovation Thinking), Materials and other relevant variables.

Mr Murugu has more than 30 years of hands-on experience in the field of Quantitative Methods (Statistics) and Human Resource Development. He is a member of the Malaysian Institute of Management and over the years has conducted many programs, both in house and externally in the various fields of Quantitative Methods – FMEA, C&E, SPC, Regression Analysis, Six Sigma Green / Black Belt projects, Business Administration, Key Business Success Factor, KPI, BSC, Elimination of wastage and Business Administration and Customer Service Improvement.

He is also extensively involved in productivity improvement, service improvement and cost reduction  consultation programs in Malaysia, Jakarta, Vietnam, Bangkok and Laos. As to date, he has consulted more than 600 projects in Malaysia and also other countries.

As an accomplished consultant, coach and facilitator of FBOIS and Performance Management System. He has thus far guided and shared his expertise and has made positive impact in many people’s life across MNC, corporate sectors and individuals. He brings with him immense passion in learning, sharing, communicating and developing both individuals and groups in unleashing their true potential. Using the experiential learning method through action learning, activities, games, exercises, group dynamics, case studies and role-plays, his boundless energy challenges the participants towards the unfolding of self and group awareness. To further enhance participants’ learning, he translates learning to behavior and application of learning in actual life and work situations through powerful debriefing after each activity or exercise.

He also lectures in the Institution and Distance Learning programmes in the areas of Quantitative Methods, Research Methodologies, Problem Solving and Decision Making - Statistical Approach for Diploma (MIM), Degree (University of Southern Queensland, Australian Chartered Institute Of Logistics and Transportation–CILT, UK) and Master programmes (University of Southern Queensland, Midwest Missouri University, (MMU), US).

Mr Murugu was extensively involved in the Malaysian Government project under the Ministry of Science and Technology for Automobile industries (PROTON) and Proton Suppliers as a consultant to improve the quality and productivity using Six Sigma Approach. He conducts Lean Management training and consultancy nationwide for Malaysia Productivity Corporation (MPC) to improve organisation performance and productivity. Key Performance Indicator or Key Business Success Factor are the major implementation activity for all the organisations involved. He worked in several MNC’s companies such as National Semiconductor, Iomega, Dynacraft, Venture and Monlynke.

(SBL Khas / HRD Corp Claimable Course)

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Pearl