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The physical realities of the energy transition, customer delight, customer-centric insurance, and more highlights

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CURATED PICKS FOR YOUR DOWNTIME, FROM OUR EDITORS

Take a breather this weekend and catch up on the week’s big reads on the physical realities of the energy transition, customer delight, customer-centric insurance, and more.

An image linking to the web page “The hard stuff: Navigating the physical realities of the energy transition” on McKinsey.com

Mekala Krishnan , Chris Bradley , Humayun Tai , Tiago Devesa, Sven Smit , and Daniel Pacthod identify the 25 physical challenges that must be addressed to achieve a successful energy transition.

Forge a path

An image linking to the web page “Fueling growth through moments of customer delight” on McKinsey.com

Delight occurs at the intersection of customer joy and surprise. Sangeeth Ram and coauthors explore the potential of delight in customer engagement and how it can cultivate loyalty and fuel growth across sectors.

Delight your customers

An image linking to the web page “Prudential embraces customer centricity: An interview with Priscilla Ng” on McKinsey.com

Priscilla Ng, group chief customer and marketing officer at Prudential plc, speaks with McKinsey’s Joe Ngai about customer centricity, data-driven marketing, and customer-focused growth in a rapidly evolving insurance landscape.

Watch the interview

An image linking to the web page “The future of Medicare Advantage” on McKinsey.com

Cara Repasky and coauthors discuss the Medicare Advantage Star Ratings program and explain why plans that emphasize achieving better Star-program performance tend to have an advantage.

Secure 4+ stars

Ready to unwind?

Author Talks: Use your voice

What if setbacks were just growth opportunities in disguise? CVS Health CEO Karen S. Lynch explains how she turned challenges into triumphs, and how you can, too.

Lead with authenticity

What is COP?

COP refers to the United Nations’ annual conference on climate change. Its 29th meeting, COP29, is scheduled to begin November 11, 2024, in Baku, Azerbaijan.

Check out the updated Explainer

An image linking to the web page “The McKinsey Crossword: Final Destination | No. 193” on McKinsey.com

57-Across: Logistically tough leg of a delivery... and the theme of this crossword

Know the answer? Test yourself with the latest McKinsey Crossword: Final Destination | No. 1932

Go the distance

—Edited by Joyce Yoo, editor, New York

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by "McKinsey Daily Read" <publishing@email.mckinsey.com> - 10:16 - 15 Aug 2024

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