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New-venture building spells optimism
DEVELOPING SUPERVISORY SKILLS AND MANAGING PEOPLE TECHNIQUES FOR CONTINUAL IMPROVEMENTS(MALAY VERSION) - (9,10 Dec 2024)
WINNING LEADERSHIP STAKEHOLDER ENGAGEMENT (25 – 26 Nov 2024)Wyndham Grand Bangsar Kuala Lumpur Hotel
Please call 012-588 2728
email to pearl-otc@outlook.com
FACE-TO-FACE PUBLIC PROGRAM
WINNING LEADERSHIP
STAKEHOLDER ENGAGEMENT
Venue : Wyndham Grand Bangsar Kuala Lumpur Hotel (SBL Khas / HRD Corp Claimable Course)
Date : 25 Nov 2024 (Mon) | 9am – 5pm By Daniel
26 Nov 2024 (Tue) | 9am – 5pm . .
COURSE OVERVIEW:
This highly exciting and innovative Leadership Stakeholder Engagement training workshop will focus on the practical and theoretical aspects of Influencing, Negotiation skills and Communicating with your stakeholders. The proven skills, techniques and knowledge within this highly practical course will take your ability to lead and engage with stakeholders to the next level of success.
You will learn how to build an ongoing relationship with all types and levels of stakeholders to ensure success in all you do. Also, many advanced skills of communication, influencing and engagement. The course is the highly interactive, practical and expert-focus of the content and style of training, designed to give participants knowledge of both the theory and practice of highly effective stakeholder management from both ‘understanding’ and ‘managing’ perspectives.
This highly interesting workshop incorporates tools and ideas used in Neuro-Linguistic Programming (NLP) that makes a real difference by enhancing and developing your leadership communication, building empathy and influencing skills to achieve significant Win-Win engagement results. By understanding how to use all your senses, using different styles & levels of language patterns and understanding thinking process you can achieve the things you want to at the workplace.
LEARNING OUTCOMES:
Participants will gain both the understanding and ability to improve their management or delivery of effective stakeholder outcomes
- Understand the Meaning of a Culture of Engagement
- Gaining Employee-Organisational Alignment
- Identifying and Clarifying Engagement Drivers
- How to Create An Engaged Workforce with Empathy
- Apply Superb Persuasion and Influencing techniques in gaining compliance
- Use the tools and techniques for coaching effectively
- Maximize on-the-job performance by helping team members to make improvements and positive changes
- Motivate others to actively seek out opportunities to contribute more of themselves to the business
- Resolve differences, handle team-member resistance, and confront excuses
- Build positive and supportive engaging Win-Win relationships with stakeholders
WHO WILL BENEFIT MOST FROM THIS WORKSHOP?
- Team Leader, Asst Manager, Manager, Senior Manager
- Managers and Aspiring Leaders in the Organisation
- Experienced supervisors with little or no formal management training
LEARNING METHODS USED
In this fun-filled highly engaging FACE-TO-FACE experiential learning, the training facilitator adopts a coaching and facilitative approach. It is very important to engage the participants in reviewing their own outcomes.
The fun-filled activities are designed to illustrate key issues that the participants are facing in engaging all stakeholders in the organization by using EQ & NLP tools to create illustrations, demonstrations and activities such as role plays, Mind development exercises, brainstorming and group discussions.
OUTLINE OF WORKSHOP
Module 1: The Meaning of a Culture of Engagement In this session, participants will be made aware of the culture of engagement. They will be given the opportunity to give their observations on why the traditional system of reward and recognition fail in many organisations.
Key Learning Points: - Why traditional reward and recognition approach fail - Identifying the values of staff - Employee engagement vs. Engagement motivation
Module 2: Gaining Employee-Organisational Alignment In this session, participants will realize that the challenge for businesses is to create an environment where employees understand and commit to the company’s direction, strategy and goals. An organizational framework that addresses all the components of a business will be introduced to the participants. Participants will be encouraged to give their input into each component.
Key Learning Points: - “Fit for purpose” organizational structure - People, systems and processes - Leadership - positive work environment - Organizational framework
Module 3: Engagement Drivers In this session participants will learn that engagement leads to higher financial performance, higher customer satisfaction and higher employee retention. Participants will identify the engagement drivers and work on them.
Key Learning Points: - Being a happy contributor and useful at work - 4 stages of empowerment and effective empowerment strategies - Identify the engagement drivers in your company - The Twin Pillars of Motivation - Driving Forces at work - Areas to ask in questionnaires to identify engagement drivers
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Module 4: Persuasion and Influencing Stakeholders’ Commitment In this session, participants will learn to use the techniques of persuasion so as to influence the people around them to be engaged. Participants will learn to develop and use the listening and questioning techniques to lead stakeholders’ commitment.
Learning Areas - Overt & Covert Persuasion - Building Empathy - Deep Listening techniques - Pacing & Leading - Sharp Questioning techniques - Resolve differences and handle team-member resistance - Win-win approaches to engage stakeholders
Module 5: Fundamentals of Influencing Skills In this session, participants will be coached on the fundamental techniques of influencing skills.
Learning Areas: - “Pull” not “Push” - Getting the other person to be involved in discussion - Persuade, don’t manipulate - Focus on behavior rather than personality - Seek first to understand
Module 6: Creating An Engaged Workforce In this session, participants will be coached on practical techniques on to how to get the workforce engaged in their work.
Learning Points: - Engagement through Empowerment & Goals Achievement - Commitment to organisations core values - The Closing-Gap Approach
Module 7: Close - Putting It All Together - Review, Reinforce and Action Plan
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** Certificate of attendance will be awarded for those who completed the course
ABOUT THE FACILITATOR
Daniel
- Certified Professional Trainer, MIM
- MBA (General) University of Hull, UK
- Council of Engineering Institutions (UK) Part I & II
- Associate Member of Institute of Electrical Engineers, UK
- ISO Standardization Internal Auditor
- NLP Master Trainer Certification, NFNLP US
- Certified Master Conversational Hypnotherapist, IAPCH US
- Certified Specialist in Neuro-Hypnotic Repatterning, SNLP US
- Diploma in International Sound Therapy, IAST Alicante, Spain
Daniel has more than 30 years experience in the corporate world, out of which 20 years has been spent on coaching and training: teaching Sales & Negotiation Skills, Management & Leadership skills - training Companies and individuals on Coaching & Mentoring Skills, Communication Skills, Neuro-Linguistic Programming (NLP) and Project Management skills. And in the process, continually coaching and motivating all his students, staffs and associates to learn, grow and expand their personal paradigms and horizons.
He also has extensive sales management, marketing and sales experience; from selling single course programs to education franchise businesses; as well as single pieces of equipment right-up to multi-million US dollar projects for more than 15 years. In his last major corporate appointment as Assistant General Manager of GEC (UK), Mahkota Technologies, where he was fully in-charge of both local and regional sales for his Division, he successfully managed over 15 different products and systems, with an annual turnover of RM60 million, for both the domestic and regional markets.
He is an engineer by profession and has completed his professional engineering degree, the Council of Engineering Institutions, UK., Part I & II within 2 years, one year short of the normal period of 3 years. As such he was awarded: Excellent Performance Award in the Professional degree. Positions held in the various multi-national corporate companies include from a young installation/service engineer to department manager & general manager of a leading MNC. Currently, he is a Certified Professional Trainer with the Malaysian Institute of Management (MIM) and Cambridge ICT. He is also a Certified Master NLP Trainer of the National Federation of Neuro-Linguistic Psychology, USA.
He also specializes in Effective Communication & Project Management skills, Management & Leadership Skills, Sales training applying Neuro-linguistic Programming and Subconscious Learning in order to accelerate adult learning. His other specialties include Functional & Instructional English for the Workplace, Effective English for Front-liners, Writing Skills, Presentation skills and Engaging Dialogue.
Daniel recognizes the great potential within each individual participant and he believes in making a difference in their learning through his personalised, demonstrative, practical and dynamic approach to make training an enjoyable and valuable experience. His passion for training stems from his innate desire to empower all those individuals who are keen to seek knowledge, wisdom and self improvement; so that they can be the person they need to be to have what they want.
(SBL Khas / HRD Corp Claimable Course)
TRAINING FEE | |
2 days Face-to-Face Public Program |
RM 2,407.00/pax (excluded 8% SST) |
Group
Registration: Register
3 participants from the same organization, the 4th participant is FREE.
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Pearl
by "pearl@otcmarketing.com.my" <pearl@otcmarketing.com.my> - 06:08 - 15 Nov 2024