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The value of human capital: A leader’s guide to developing people
Harmony Internal - McKinsey
A capital idea
by "McKinsey Leading Off" <publishing@email.mckinsey.com> - 02:29 - 13 Feb 2023 -
People are still drawn to self-driving cars. Can leaders win the passenger car market?
On Point
How consumer attitudes are changing Brought to you by Liz Hilton Segel, chief client officer and managing partner, global industry practices, & Homayoun Hatami, managing partner, global client capabilities
• Driving value. The dream of seeing fleets of driverless cars efficiently delivering people to their destinations has captured consumers’ imaginations and fueled billions of dollars in investment in recent years. Even after some setbacks, autonomous driving (AD) could create massive value for the auto industry, explain McKinsey senior partner Ruth Heuss and colleagues. Advanced driver-assistance systems (ADAS) and AD could generate between $300 billion and $400 billion in the passenger car market by 2035, McKinsey analysis finds.
— Edited by Belinda Yu, editor, Atlanta
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by "McKinsey On Point" <publishing@email.mckinsey.com> - 12:10 - 13 Feb 2023 -
The week in charts
The Week in Charts
Investments in robotics, in-car entertainment, and more Share these insights
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by "McKinsey Week in Charts" <publishing@email.mckinsey.com> - 03:39 - 11 Feb 2023 -
¿Hacia dónde va el mundo a partir de ahora?
Harmony Internal - McKinsey
Además, ¿por qué la innovación puede ser su solución a la incertidumbre? El primer mes del nuevo año está ya en el retrovisor y no hemos tenido el comienzo fresco que esperábamos. Entre la tensión geopolítica, el cambio climático y la incertidumbre macroeconómica —temas centrales en la reunión anual del Foro Económico Mundial en Davos—, el entorno empresarial sigue siendo turbulento en 2023. ¿Hacia dónde se dirige el mundo a partir de ahora? Nuestras dos historias destacadas de este mes pretenden aportar algo de claridad. En un nuevo artículo, los socios sénior Michael Birshan, Homayoun Hatami, Ida Kristensen, entre otros coautores, ofrecen escenarios potenciales para ayudar a los líderes empresariales a establecer sus principales prioridades y prosperar en un mundo 3 × 3 en el que las incertidumbres se multiplican. Otros temas destacados en la edición de este mes son los siguientes:
• Por qué ahora es el momento de elegir una nueva cartera de innovación
• Cómo los líderes pueden aprovechar al máximo la tecnología
• Dónde la IA y las herramientas de análisis avanzado pueden aportar un valor enorme
• Cómo las tecnologías seleccionadas pueden ayudar a expandir y diversificar las fuentes de ingresos en el sector de la movilidad
La selección de nuestros editores
LOS DESTACADOS DE ESTE MES
Innovación: Su solución para superar la incertidumbre
Cuando los tiempos se ponen difíciles, los más resistentes se vuelven innovadores y crean caminos hacia el crecimiento futuro.
Haga evolucionar las necesidades de su empresaPropósitos de año nuevo para la tecnología en 2023
Los líderes de McKinsey Technology ofrecen sus perspectivas sobre cómo los líderes empresariales pueden aprovechar al máximo la tecnología este año.
Lidere en tecnologíaLa inteligencia artificial en la estrategia
Las herramientas de IA pueden ayudar a los ejecutivos a evitar sesgos en las decisiones, extraer información de océanos de datos y tomar decisiones estratégicas más rápidamente. Y eso es solo el comienzo.
SintoníceseEl metaverso: Impulsar el valor en el sector de la movilidad
Aunque todavía faltan años para crear un metaverso totalmente inmersivo e interconectado, las partes interesadas en la movilidad ya pueden capturar el valor comercial real de las tecnologías diseñadas para hacerlo posible.
Cause impactoEl nuevo modelo operativo de RRHH
En entrevistas con McKinsey, más de 100 directores de recursos humanos y líderes de personas revelan cómo el modelo operativo de recursos humanos está cambiando para generar valor en un entorno empresarial volátil.
Ponga a la gente primeroCerrar la brecha digital en la América negra
Cinco pasos podrían ayudar a llevar la banda ancha y la equidad digital a todos los hogares negros los Estados Unidos —urbanos y rurales—, mientras se impulsan los esfuerzos para crear una economía más inclusiva.
Cerrar la brechaEsperamos que disfrute de los artículos en español que seleccionamos este mes y lo invitamos a explorar también los siguientes artículos en inglés.
McKinsey and the World Economic Forum 2023
As a strategic partner to the World Economic Forum, McKinsey engaged with Davos 2023 participants to identify impact-oriented solutions that can help contribute to a better world.
Explore the key themesMcKinsey Explainers
Find direct answers to complex questions, backed by McKinsey’s expert insights.
Learn moreMcKinsey on Books
Explore this month’s best-selling business books prepared exclusively for McKinsey Publishing by NPD.
See the listCharting the Path to the Next Normal
Our daily chart helps explain a changing world—as we strive for sustainable, inclusive growth.
Dive inMcKinsey Classics
Get the logic and the math right for a successful customer experience transformation program with “Linking the customer experience to value.”
RewindThe Daily Read
Our must-read insights of the day, delivered to your inbox Monday through Friday—read a sample and sign up for it or any of our 40+ free email subscriptions.
Subscribe— Edited by Eleni Kostopoulos, managing editor, New York
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Copyright © 2023 | McKinsey & Company, 3 World Trade Center, 175 Greenwich Street, New York, NY 10007
by "Destacados de McKinsey" <publishing@email.mckinsey.com> - 08:20 - 11 Feb 2023 -
Global flows, China’s meat market, US semiconductor fabs, and more: The Daily Read weekender
Harmony Internal - McKinsey
Catch up on the week’s big reads Brought to you by Liz Hilton Segel, chief client officer and managing partner, global industry practices, & Homayoun Hatami, managing partner, global client capabilities
The weekend is here and it’s time to unwind by diving into this week’s essential insights on globalization and our interconnected world, China’s growing meat market, building US semiconductor fabs, and more.
QUOTE OF THE DAY
chart of the day
Ready to unwind?
— Edited by Joyce Yoo, editor, New York
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by "McKinsey Daily Read" <publishing@email.mckinsey.com> - 06:27 - 10 Feb 2023 -
How our interconnected world is changing
Harmony Internal - McKinsey
Grasp the shift New from McKinsey Global Institute
How our interconnected world is changing
Grasp the shift Explore this and future episodes of The McKinsey Podcast on our site, and subscribe to ensure you never miss a new one. Subscribe via Apple Podcasts, Google Podcasts, Spotify, Stitcher, and RSS.
How to build geopolitical resilience amid a fragmenting global order
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by "McKinsey Global Institute" <publishing@email.mckinsey.com> - 12:15 - 10 Feb 2023 -
You're invited 🎙 Webinar: Mass-quitting in 2023 - How to be an outlier company
You're invited 🎙 Webinar: Mass-quitting in 2023 - How to be an outlier company
Join Remote's foremost experts on global employment.Hi MD 👋 you are exclusively invited to join us to our upcoming webinar..
Webinar: Mass-quitting in 2023 - How to be an outlier company
Date and times:
Thursday, February 23rd 2023
2:00 pm UTC
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9:00 am ESTJoin this special online event from some of Remote's foremost experts on global employment. In this hour-long talk with a live Q&A, you will learn everything you need to know about why employees are leaving; signs to recognize resignations before they start; and how to make your company one they'll never want to leave.
What will you learn?
- Exclusive new research on global employment trends from Remote
- Signs of unhappy or burned-out employees
- Benefits to offer to keep your teams happy
- Strategies to create a culture that rewards high performance
- Leadership tips to communicate and operate in uncertain times
Employment markets continue to experience massive upheaval. Is your business prepared to break the trend and retain your best employees in 2023 and beyond?
Speakers:
- Rhiannon Payne - Senior Product Marketing Manager
- Sally Flaxman - Head of Mobility
- Joana Viana - Senior Expert, Global Benefits Design and Strategy
- Inumidun Akinboboye - Senior Manager, People Excellence
Attendees at this event will also be eligible for SHRM credit!
* To unlock SHRM credit you must watch at least 75% of the event, as per SHRM requirements.
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by "Remote" <hello@remote-comms.com> - 07:00 - 10 Feb 2023 -
Harness the power of generative AI
The Shortlist
Level up Curated by Liz Hilton Segel, chief client officer and managing partner, global industry practices, & Homayoun Hatami, managing partner, global client capabilities
Hello, Shortlist readers! We’re back with another edition in our new format. We know it’s hard to sort through all the information out there to find the articles and reports that spark new ideas. Twice monthly, we bring you four new insights out of the dozens we publish that we think are worth a second glance from any business leader in any geography. We hope you enjoy them.
— Liz and Homayoun
There’s more to generative AI than pictures of puppies underwater. DALL-E, ChatGPT, and other new products have set the world on fire, triggering starry-eyed visions of the future (and much hand-wringing among content professionals). Many people have a basic question: what the heck is generative AI? But some execs are looking beyond the basics to the potential business uses for generative-AI models—from marketing to IT to risk and legal.
The future is here; it’s just unevenly distributed. The metaverse is popping up everywhere. By 2030, we estimate the metaverse could generate up to $5 trillion in value. Risk, you say? Sure, there are risks—but the biggest one is missing the boat. Proponents see the metaverse not as a fad but as the next iteration of the internet. We outlined a path for cautiously optimistic CEOs to follow into the future.
We hope you find this synthesis helpful. See you in two weeks with four more ideas from McKinsey.
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by "McKinsey Shortlist" <publishing@email.mckinsey.com> - 02:38 - 10 Feb 2023 -
Investors have an opportunity to lift up Black communities. Our road map reveals how.
On Point
Eight areas could make a difference Brought to you by Liz Hilton Segel, chief client officer and managing partner, global industry practices, & Homayoun Hatami, managing partner, global client capabilities
• Interest in impact investing. A recent McKinsey survey on ESG and impact investing has found that the majority of investors now consider ESG factors as part of their investment and portfolio management decisions, notes McKinsey senior partner Shelley Stewart III and coauthors. The groundswell of interest in ESG and impact investing dovetails with the elevation of Black economic mobility as a prominent issue. Economic mobility—and, by extension, the experiences of Black Americans—is a critical component of the S in ESG.
— Edited by Belinda Yu, editor, Atlanta
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by "McKinsey On Point" <publishing@email.mckinsey.com> - 12:52 - 10 Feb 2023 -
How carve-outs can unleash value
Harmony Internal - McKinsey
Reap the rewards Brought to you by Liz Hilton Segel, chief client officer and managing partner, global industry practices, & Homayoun Hatami, managing partner, global client capabilities
What’s the most value-creating support structure for each business in a larger company’s portfolio? Too often, the default assumption is “mini me.” But the ideal model is typically not the familiar one. In a new McKinsey Quarterly article, McKinsey partner Anna Mattsson and her coauthors state that “separations present an unrivaled opportunity for both transacting and transforming—by anchoring in the question ‘what is most value creating?’” Give it a read and understand the benefits of building the right support structure that is unique to the specific needs of the newly divested businesses and the five steps that will help get you there.
Quote of the day
Chart of the day
ALSO NEW
— Edited by Joyce Yoo, editor, New York
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by "McKinsey Daily Read" <publishing@email.mckinsey.com> - 06:37 - 9 Feb 2023 -
New for 2023, discover the opinionated guide to API management
New for 2023, discover the opinionated guide to API management
New for 2023 - Get our exclusive insights. No gate, no fluff.Hey, you. You're doing great!
We just launched the opinionated guide to API management and wanted to share it with you. Find out what’s hot – and what’s not – on the API scene right now, according to (very opinionated) industry experts.
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by "Budhaditya Bhattacharya" <budha.b@tyk.io> - 11:00 - 9 Feb 2023 -
Why great health may be within reach
On Point
Escape the healthcare matrix Brought to you by Liz Hilton Segel, chief client officer and managing partner, global industry practices, & Homayoun Hatami, managing partner, global client capabilities
• Greater control over great health. As McKinsey Health Institute coleader Lars Hartenstein and his coauthor ask in a recent article: “If changing an aspect of your life within your control decreased the odds of acquiring dementia by 25%, would you want to know about it?” Currently, more than 90% of all healthcare expenditures are spent on treating physical disease or physical symptoms. Meanwhile, less than 5% of modifiable drivers of health are defined consistently or at all, captured systematically, and made broadly available as data.
— Edited by Katherine Tam, editor, New York
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by "McKinsey On Point" <publishing@email.mckinsey.com> - 12:21 - 9 Feb 2023 -
Consumers care about sustainability—and back it up with their wallets
Harmony Internal - McKinsey
Embrace it Brought to you by Liz Hilton Segel, chief client officer and managing partner, global industry practices, & Homayoun Hatami, managing partner, global client capabilities
Do consumers really care about buying environmentally and ethically sustainable products? Turns out, the answer is yes. According to a joint study by McKinsey and NielsenIQ, there is a clear link between environmental, social, and governance (ESG)-related claims and consumer spending. Products that claimed to be environmentally and socially responsible averaged 28 percent cumulative growth over the past five years, compared to 20 percent for products that made no such claims. For more on how to develop a consumer-centric ESG strategy that could benefit your company’s financial performance as well as the planet, check out this new article by McKinsey partner Jordan Bar Am, senior partner Steve Noble, and their coauthors.
Quote of the day
—Nicholas Bloom, Professor of Economics at Stanford University, on the downside of fully remote work in a recent episode of the Forward Thinking podcast
Chart of the day
ALSO NEW
— Edited by Katherine Tam, editor, New York
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Copyright © 2023 | McKinsey & Company, 3 World Trade Center, 175 Greenwich Street, New York, NY 10007
by "McKinsey Daily Read" <publishing@email.mckinsey.com> - 06:15 - 8 Feb 2023 -
What do finance chiefs view as the top risks to company growth?
On Point
Our first McKinsey CFO Pulse survey Brought to you by Liz Hilton Segel, chief client officer and managing partner, global industry practices, & Homayoun Hatami, managing partner, global client capabilities
• CFO check-in. CFOs appear to be spending less time on long-term strategic goals, such as building capabilities and pursuing organizational growth, as they focus on tackling macroeconomic headwinds that are challenging the bottom line, according to the findings of the first McKinsey CFO Pulse survey, developed by McKinsey partner Ankur Agrawal and coauthors. For CFOs, the biggest risks to future growth include rising interest rates and inflation, our survey reveals.
— Edited by Alexandra Mondalek, editor, New York
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by "McKinsey On Point" <publishing@email.mckinsey.com> - 12:31 - 8 Feb 2023 -
Author Talks: How to stay healthy no matter what
Harmony Internal - McKinsey
Embrace health Brought to you by Liz Hilton Segel, chief client officer and managing partner, global industry practices, & Homayoun Hatami, managing partner, global client capabilities
What does health mean now? In the past, we’ve thought of health as simply the absence of disease. But for father-daughter duo Alex Jadad and Tamen Jadad-Garcia, that’s an outdated definition. For them, a doctor and healthcare entrepreneur, health is instead the ability to adapt to inevitable physical, psychological, and social challenges we face throughout our lives. “Without adaptability,” says Dr. Jadad in a new McKinsey Author Talks, “it’s not possible to feel healthy.” To learn more about why adaptability is key to good health no matter what—and why the doctor prescribes having plants in your house—check out the interview.
Quote of the day
Chart of the day
ALSO NEW
— Edited by Stephanie d’Arc Taylor, editor, Southern California
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by "McKinsey Daily Read" <publishing@email.mckinsey.com> - 06:09 - 7 Feb 2023 -
Seats are filling up - Odoo is coming to Bangkok in 2 weeks!
Hello,
On Tuesday, 21 February 2023, we are hosting 2 events in Bangkok at Westin Grande Hotel Sukhumvit:Odoo Partnership Enablement (9:45 AM - 12 PM) - Exclusive for Software Implementers and Developers
Odoo Roadshow Bangkok (2 - 6 PM) - Open for ALL interested in learning how to digitalize your business operations more efficiently
Join us to discover the best integrated digital tools for companies and the opportunity to become our Partners to provide Odoo solution for local businesses.
Register Odoo Roadshow Bangkok 2023or, click on this link: https://www.odoo.com/r/bGd
*Registration is free, but mandatory.
---1. Morning Event: 9:45 AM - 12 PM | Odoo Partnership Enablement
Exclusive event for: Software implementers, Developers, IT services providers, anyone who wants to implement Odoo for local businesses
Agenda:
9:45 - 10:15 AM | Welcoming
10:15 - 11:15 | Introduce the Odoo Partnership Program, benefits of Odoo Partners and live Q&A with Odoo team
11:15 - 12:00 | Networking with Odoo team and local partners
*Event will be held in English
2. Afternoon Event: 2 - 6 PM | Odoo Roadshow Bangkok
Open event for: ALL businesses
You want to know more about business digitalization and choosing the right management software for your business? Join us in the Odoo Roadshow Bangkok! You will learn about how Odoo can help boost your overall business performance with our software solution and see a live demo from our product expert.
Agenda:
2:00 - 2:30 PM | Welcoming
2:30 - 4:00 PM | Introduction about Odoo - Demo on our integrated business apps: AI-assisted Website builder, eCommerce, Accounting, Manufacturing, etc.
4:00 - 5:00 | Partner Panel Talks
Trinity Roots: Why SMEs Fail in ERP Implementation?
Cybernetics: Improve your business efficency for success
Newlogic: How to Take Control of Your Business Transformation Journey
5:00 - 6:00 PM | Networking with Odoo Experts and local partners
More information on our events HERE
We look forward to seeing you at our Bangkok event!
Special thanks to our event sponsors
Best regards,
Odoo APAC Events Team
by "Odoo Events" <events@odoo.com> - 02:56 - 7 Feb 2023 -
Retailers now sell more than just their own products
On Point
Explore the expanding world of retailer services Brought to you by Liz Hilton Segel, chief client officer and managing partner, global industry practices, & Homayoun Hatami, managing partner, global client capabilities
• Beyond traditional retail. As retailers face pressure to grow profitably, getting into the services business is an attractive option. Retail-adjacent services—such as consumer finance, healthcare, or travel services—have higher profitability and growth potential than traditional retail does. Furthermore, as McKinsey partner Marco Catena explains in a recent webinar, a survey of more than 6,000 European consumers showed that many are dissatisfied with their current service providers and would be willing to switch to a retailer’s service offerings.
— Edited by Monica Toriello, editorial director, New York
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by "McKinsey On Point" <publishing@email.mckinsey.com> - 12:09 - 7 Feb 2023 -
How to close the Black tech talent gap
Harmony Internal - McKinsey
Expand opportunities Brought to you by Liz Hilton Segel, chief client officer and managing partner, global industry practices, & Homayoun Hatami, managing partner, global client capabilities
While the growth of the tech industry over the past couple of decades has led to more jobs, its employees do not reflect the makeup of the broader American workforce. Black Americans represent 12 percent of the US workforce but only 8 percent of tech jobs. And Black executives make up only 3 percent of the C-suite in tech. What can be done to close this talent gap and increase Black representation in technology? A new article by McKinsey partner Jan Shelly Brown, senior partner Mark McMillan, and their coauthors explores five ways individuals and organizations can invest in Black tech talent. Be sure to check it out and seize the opportunities.
Quote of the day
—Casey Santos, the CIO of Asurion, on hiring good developers in “Focusing on developer experience and embedded security for cloud”
Chart of the day
ALSO NEW
— Edited by Joyce Yoo, editor, New York
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by "McKinsey Daily Read" <publishing@email.mckinsey.com> - 06:48 - 6 Feb 2023 -
Consumer behavior—what’s changed, what hasn’t: A leader’s guide
Harmony Internal - McKinsey
Spending shift Brought to you by Liz Hilton Segel, chief client officer and managing partner, global industry practices, & Homayoun Hatami, managing partner, global client capabilities
The strong consumer spending of the past two years may have lulled companies into taking their customers for granted. But now, as high inflation and increasing pessimism about the economy push many people to cut their spending, leaders should watch for new consumption patterns: “These times call for a nuanced understanding of how consumers are feeling and reacting given an increasing number of external shocks,” says McKinsey partner Tamara Charm. “The need to reassure consumers is paramount so they know they’re making smart purchases.” Whether your organization’s customers are businesses or consumers, it’s important to monitor—and cater to—their behaviors and preferences closely, as we discuss in this issue.
Amid high inflation and economic uncertainty, “companies should continuously track swings in sentiment and spending,” suggest McKinsey senior partner Kelsey Robinson and colleagues in their article on the findings of our latest Consumer Pulse Survey. With pessimism about the economy increasing, more people are tightening their purse strings by delaying purchases, adjusting the quantity or pack sizes of what they buy, or trading down to lower-priced products. Still, some categories and channels—for example, retail apparel, electronics, restaurants, and grocery stores—continue to do well, and higher-income consumers of all ages expect their spending to grow regardless of whether they’re buying essential or nonessential goods. In this unpredictable environment, companies may need to work a lot harder to satisfy their customers. That could mean designing highly personalized offerings, placing big bets for long-term growth, and creating agile operating models that enable adaptation to rapid shifts in consumer behavior.
That’s the percentage of respondents to a McKinsey survey of B2B decision makers who say that omnichannel sales models are now as effective or more effective than the ones in place before the pandemic. In omnichannel commerce, customers engage with sellers through a variety of channels—for example, face-to-face, videoconferencing, online chat, self-service, or online marketplaces. Most B2B customers now use ten or more channels to interact with suppliers, up from five in 2016. B2B sellers rank e-commerce as their most effective channel, but they don’t write off in-person contact just yet: “59 percent of customers say they will buy from a supplier only if they’ve met in person at least once before,” according to McKinsey senior partner Steve Reis and colleagues.
That’s from a recent McKinsey article on how organizations can become indispensable to customers. Companies should think big and upgrade digital capabilities “to move past basic transactions and provide experiences that solve a much broader set of their customers’ problems,” suggest McKinsey senior partners Arun Arora and Kevin Wei Wang and their coauthors. Six major forces—among them sky-high customer expectations and advances in technology—are pushing companies to rethink how they approach the customer experience. Organizations may want to begin by evaluating their current e-commerce status unflinchingly and assessing their weak spots in areas such as profitability, operational efficiency, technology, and coordination across the enterprise.
When COVID-19 was at its peak, many people adopted new behaviors, such as baking bread, cooking meals at home, or taking in pets. But companies should ask, “Which of those consumer behaviors are truly going to persist and be ‘sticky’ coming out of this pandemic?” says McKinsey partner Kari Alldredge in this McKinsey on Consumer and Retail podcast. The answer no longer lies solely in traditional market research, which asks consumers how likely they are to buy a product; rather, companies should consider mining online data—such as ratings and reviews on e-commerce sites—to help with truly understanding what consumers are thinking, feeling, and, ultimately, buying, Alldredge says. Based on what they learn, organizations could even quickly test and adjust products online rather than invest in mass product development for store shelves. Alldredge’s advice to leaders of consumer companies? “Listen; don’t tell.”
Leaders should be nimble in keeping up with customers’ changing preferences. But old habits die hard. For the most part, people have returned to pre-COVID-19 lifestyles and buying patterns; they’re flocking to shopping malls and gyms and no longer hoarding toilet paper. Nevertheless, they’re not giving up online entertainment or videoconferencing anytime soon. Understanding this balance of old and new behaviors can help organizations better seize and hold customer loyalty.
Lead by knowing your customers.
— Edited by Rama Ramaswami, senior editor, New York
Update: The Spotlight Interview in last week’s Leading Off did not include the recent change in leadership at Majid Al Futtaim. The content has been updated to reflect that Alain Bejjani is no longer CEO.
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by "McKinsey Leading Off" <publishing@email.mckinsey.com> - 02:14 - 6 Feb 2023 -
Demand for shared mobility is surging. What are the trends to know?
On Point
Four key segments of shared mobility Brought to you by Liz Hilton Segel, chief client officer and managing partner, global industry practices, & Homayoun Hatami, managing partner, global client capabilities
• Shared-mobility surge. From ride hailing and robo-taxis to shared e-bikes, spending on shared mobility could grow rapidly over the next decade, with profound implications for policy makers, companies, and consumers, reveal McKinsey partners and McKinsey Center for Future Mobility coleaders Kersten Heineke and Timo Möller and their colleagues. The number of e-hailing trips tripled from 5.5 trillion in 2016 to 16.5 trillion in 2019, per McKinsey analysis. Spending on shared-mobility services could reach $500 billion to $1 trillion in 2030.
— Edited by Belinda Yu, editor, Atlanta
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by "McKinsey On Point" <publishing@email.mckinsey.com> - 12:25 - 6 Feb 2023