Archives
- By thread 3692
-
By date
- June 2021 10
- July 2021 6
- August 2021 20
- September 2021 21
- October 2021 48
- November 2021 40
- December 2021 23
- January 2022 46
- February 2022 80
- March 2022 109
- April 2022 100
- May 2022 97
- June 2022 105
- July 2022 82
- August 2022 95
- September 2022 103
- October 2022 117
- November 2022 115
- December 2022 102
- January 2023 88
- February 2023 90
- March 2023 116
- April 2023 97
- May 2023 159
- June 2023 145
- July 2023 120
- August 2023 90
- September 2023 102
- October 2023 106
- November 2023 100
- December 2023 74
- January 2024 75
- February 2024 75
- March 2024 78
- April 2024 74
- May 2024 108
- June 2024 98
- July 2024 116
- August 2024 134
- September 2024 130
- October 2024 141
- November 2024 115
-
Strategic courage in an age of volatility
Harmony Internal - McKinsey
Focus now Edited by Joyce Yoo
Digital Editor, New YorkQuote of the day
Chart of the day
ALSO NEW
Share these insights
Did you enjoy this newsletter? Forward it to colleagues and friends so they can subscribe too. Was this issue forwarded to you? Sign up for it and sample our 40+ other free email subscriptions here.
This email contains information about McKinsey's research, insights, services, or events. By opening our emails or clicking on links, you agree to our use of cookies and web tracking technology. For more information on how we use and protect your information, please review our privacy policy.
You received this email because you subscribed to the Daily Read newsletter.
Copyright © 2022 | McKinsey & Company, 3 World Trade Center, 175 Greenwich Street, New York, NY 10007
by "McKinsey Daily Read" <publishing@email.mckinsey.com> - 06:45 - 31 Aug 2022 -
Top 5 from the McKinsey Quarterly
Harmony Internal - McKinsey
At #1: The Great Attrition is making hiring harder. Are you searching the right talent pools? Top 5 from the McKinsey Quarterly
In case you missed these top McKinsey Quarterly articles, we’ve bundled them up here for another chance to check them out. We hope you enjoy them as much as other readers have—and that you share them with colleagues and friends who might also be interested.
Share these insights
This email contains information about McKinsey’s research, insights, services, or events. By opening our emails or clicking on links, you agree to our use of cookies and web tracking technology. For more information on how we use and protect your information, please review our privacy policy.
You received this email because you subscribed to our McKinsey Quarterly alert list.
Copyright © 2022 | McKinsey & Company, 3 World Trade Center, 175 Greenwich Street, New York, NY 10007
by "McKinsey & Company" <publishing@email.mckinsey.com> - 04:39 - 31 Aug 2022 -
US consumers are feeling gloomy about the economy. What’s their biggest concern?
On Point
Our latest Consumer Pulse Survey Edited by Belinda Yu
Editor, Atlanta• Feeling glum. With inflation surging to record highs, US consumer confidence has in turn dipped to a new low, find McKinsey senior partner Kelsey Robinson and colleagues. According to our latest Consumer Pulse Survey, 30% of respondents are feeling downbeat about the economy, doubling the amount who were feeling glum throughout the entire COVID-19 pandemic. Americans are overwhelmingly concerned about inflation, and along with it, rising prices. Nearly two-thirds of survey respondents cited inflation as their top worry.
This email contains information about McKinsey's research, insights, services, or events. By opening our emails or clicking on links, you agree to our use of cookies and web tracking technology. For more information on how we use and protect your information, please review our privacy policy.
You received this email because you subscribed to the On Point newsletter.
Copyright © 2022 | McKinsey & Company, 3 World Trade Center, 175 Greenwich Street, New York, NY 10007
by "McKinsey On Point" <publishing@email.mckinsey.com> - 12:42 - 31 Aug 2022 -
How to monetize your audience
How to monetize your audience
What's new with WooCommerce this month You worked hard to build a devoted blog audience. Now, how do you turn that into revenue?
An online store might be the solution for you. Elina is here to explain how bloggers can monetize through merchandise, tips, paid newsletters, and more.Monetize your audience New in our Marketplace
Stand out with clean, eye-catching design
Fashion meets function in Basti, our new minimalist theme that makes customization simple.
Create a beautiful, mobile-first site in minutes with four distinct premade layouts – then adjust each element directly from the page editor.Build a minimalist store Automate your customer support tickets
Offer users a remarkable support experience with WSDesk.
Every customer message is automatically converted into a ticket that is tagged, assigned, and tracked within the extension, so you’ll never miss a support request.Keep your customers happy Bite-sized updates
- We're happy to welcome Sellerdeck as the newest member of the WooExpert Program! WooExperts are vetted and certified agencies ready to help you build the store of your dreams – say hi today.
- On September 20, join WooCommerce CRO Craig Cohen for a chat with TrustPilot’s Five Star Sessions. You'll get tips on converting sales and driving eCommerce success, straight from an industry expert. Get your questions ready and register now.
- Dreaming of starting a t-shirt company? It’s within your reach – bring your creative vision to life in eight key steps.
- Can an eCommerce store be a powerful sales tool for B2B companies? Shoppers seem to think so. Here's how to choose the eCommerce platform that's right for your B2B business.
- Try before you buy: You can now test run select WooCommerce extensions free for 30 days using a personal test site. Check out the available extensions and how to get your free 30-day trial.
6.8.2 Current WooCommerce version
67 Core translation locales
You're receiving this email because you signed up for updates when creating an account or purchasing a product subscription on WooCommerce.com
No longer wish to receive marketing and promotional emails from WooCommerce? Feel free to unsubscribe or update your profile. Please note: You will continue to receive WooCommerce.com account-related emails.
WooCommerce, Inc. is located at 60 29th St #343, San Francisco, CA 94110, U.S.A.
by "WooCommerce" <noreply@woocommerce.com> - 10:15 - 30 Aug 2022 -
Delivering the US manufacturing renaissance
Harmony Internal - McKinsey
Embrace the change Edited by Joyce Yoo
Digital Editor, New YorkDid you know that manufacturing accounts for $2.3 trillion in GDP and employs 12 million people in the United States? While growth in manufacturing has fallen in the US in recent decades, some recent trends show the potential for a resurgence. An effective transformation of the US manufacturing economy could add up to 1.5 million jobs and boost the US GDP by $275 billion, according to analysis by the McKinsey Global Institute. So what will it take to reinvent the sector and unlock opportunities? Eric Chewning, Mike Doheny, Anu Madgavkar, Asutosh Padhi, and their coauthors explore the changing landscape of manufacturing and how US companies can successfully overhaul their position in the market in a new article. And for more insights on the future of the American economy, be sure to check out the upcoming book, The Titanium Economy by McKinsey authors Asutosh Padhi, Gaurav Batra, and Nick Santhanam.
Quote of the day
—Understand the importance of managing risks in "Creating a technology risk and cyber risk appetite framework"
Chart of the day
ALSO NEW
Share these insights
Did you enjoy this newsletter? Forward it to colleagues and friends so they can subscribe too. Was this issue forwarded to you? Sign up for it and sample our 40+ other free email subscriptions here.
This email contains information about McKinsey's research, insights, services, or events. By opening our emails or clicking on links, you agree to our use of cookies and web tracking technology. For more information on how we use and protect your information, please review our privacy policy.
You received this email because you subscribed to the Daily Read newsletter.
Copyright © 2022 | McKinsey & Company, 3 World Trade Center, 175 Greenwich Street, New York, NY 10007
by "McKinsey Daily Read" <publishing@email.mckinsey.com> - 05:13 - 30 Aug 2022 -
[August Update] All the tools you need 🔨 to master global hiring
[August Update] All the tools you need 🔨 to master global hiring
New tools from Remote to plan headcount budget across international borders, prevent burnout for your team, and grow your company!Hi MD,
It's easy to feel overwhelmed when you manage a distributed team — but have no fear! Remote is here with a host of helpful tools, great new guides, and time-saving integrations. Whether you want to help your team avoid burnout or run the numbers for a new international hire (or several of them), we have just the thing.
Effectively budget for global hires
Remote's free cost calculator shows you the cost to hire an employee in a new country so you can more effectively budget for your global team!
To use our employee cost calculator, simply enter your new employee’s location, title, and salary. We’ll then calculate the cost to hire in that country based on that employee’s salary. Compare across multiple countries and job titles to plan ahead!PARTNERSHIP NEWS
Streamline your HR program with our new HiBob integration
We love making things easier for our customers. ❤️ Now, Remote customers can connect their Remote and HiBob accounts to automatically sync employee data across platforms for even faster onboarding. Less time spent on duplicate data entry means more focus on helping new employees and contractors reach top productivity faster. 🚀
Have you visited the Partner Marketplace?
Building globally distributed teams demands a world of help. Discover trusted partners to help solve your biggest business challenges. Plus, Remote customers get special discounts from our partners through the marketplace.
new resources
How to improve the life-work balance of your employees
How can you prevent burnout in remote teams? Global HR experts from Greenhouse and Remote share practical advice to help you support and improve the life-work balance of your distributed team. Download our newest guide to better motivate, support, and retain your team.
Where to Hire Report
We teamed up with Kamsa to create a powerful, live database of the best places to hire based on cost, roles, talent availability, and more. Compare the costs of hiring and finding talent across 16 countries, then sort by benefits requirements and timezones!
NEW EVENTS
Remote hits the road!
Remote is excited to announce that we will be hitting the road this September as we participate and sponsor a number of exciting events. Whether you are based in Europe or North America or are in the Legal, HR, or Financial sectors, this will be your opportunity to meet the Remote team!
Remote's VP of People, Nadia Vatalidis, will take the stage at Zukunft Personal Europe discussing "Remote-first vs. remote-forced: how to make remote work the core of the company." While Sam Ross, Remote's General Counsel, will discuss "Global hiring—opportunities and risks" in New York. Or catch our VP of Finance, Pedro Barros, in a panel discussion with MultiChoice Group and General Mills on "Tomorrow’s treasurers today: finding, retaining and retraining staff."
Where we will be:
- Zukunft Personal Europe, Cologne, on September 13-15
- Economist: General Counsel US, New York, on September 15
- EuroFinance, Vienna, on September 21-23
- Internal Communications Conference, London, on September 22
Check our events page for more information on all the upcoming events or click here to submit a meeting request.
from the blog
Workato trusts Remote for stress-free compliant hiring in new countries
When Workato wanted to expand its team, its leaders needed a rock-solid guarantee they would be compliant when hiring in new countries. See how Remote gave Workato’s leaders the confidence they needed to hire abroad.
The future of digital jobs: Which skills will be the most important to businesses?
If you’re considering a new role, just starting out in your career, or looking to improve on your skill set within digital industries, you need an understanding of which skills are the most important.
on-demand webinar
On-Demand Webinar: The Practical Approach to Growing Remote Teams
Missed the live event? We've got you covered. Watch as Remote's VP of People Nadia Vatalidis joins experts from Loom to share real-world strategies that have helped maximize productivity and promote great culture within their remote work environments.
You received this email because you are subscribed to News & Offers from Remote Technology, Inc.
Update your email preferences to choose the types of emails you receive.
Unsubscribe from all future emailsRemote Technology, Inc.
Copyright © 2022 Remote Technology, Inc. All rights reserved.
18 Bartol St. #1163 San Francisco California
by "Remote" <hello@remote-comms.com> - 11:02 - 30 Aug 2022 -
Discover 11 ways you can use modern observability to drive results across your business
Observability is becoming mission-critical but what have we learned about how the industry uses observability? In our infographic, “2022 O11y Trends Report at a Glance” we looked at what we have learned about observability this year. We found out that:
- 90% of IT leaders thought it was essential to them in 2022
- 72% of people have to toggle between 2 tools and 13% used more than 10 tools to monitor the health of their systems
- Observability cultivates collaboration among engineering teams
Download the Infographic New Relic, Inc.
31-36 Golden Ln, Dublin 8, D08 A5RV, Ireland | +353 (01) 687 6808
Unsubscribe or Change Your Email Address and preferences at any time.
For information about our privacy practices, see our Privacy Policy.© 2022 New Relic, Inc. All rights reserved.
New Relic logo are trademarks of New Relic, In
This email was sent to info@learn.odoo.com. If you no longer wish to receive these emails, click on the following link: Unsubscribe
by "New Relic" <emeamarketing@newrelic.com> - 05:36 - 30 Aug 2022 -
The dearth of automotive chips drags on. Can the auto industry get creative?
On Point
Three ways to manage the shortage Edited by Sarah Thuerk
Copy Editor, Atlanta• When the chips are down. Automakers are in a tenuous position as the gap between computer chip supply and demand widens. Many OEMs and suppliers that order car parts close to production decreased their chip orders when car sales fell in 2020. This left them low in inventory when demand for cars increased, according to McKinsey senior partner Ondrej Burkacky and colleagues. The auto sector is stockpiling chips, but producing them can take at least four months, and often longer. Overordering is also part of the problem.
This email contains information about McKinsey's research, insights, services, or events. By opening our emails or clicking on links, you agree to our use of cookies and web tracking technology. For more information on how we use and protect your information, please review our privacy policy.
You received this email because you subscribed to the On Point newsletter.
Copyright © 2022 | McKinsey & Company, 3 World Trade Center, 175 Greenwich Street, New York, NY 10007
by "McKinsey On Point" <publishing@email.mckinsey.com> - 12:51 - 30 Aug 2022 -
Uncertainty can be an opportunity
Harmony Internal - McKinsey
Be capable Edited by Joyce Yoo
Digital Editor, New YorkWhenever we embark on something new, we are faced with uncertainty. Instead of stressing about things that cannot be controlled, fully embracing uncertainty can be an opportunity for positive change and possibility, according to authors Nathan Furr and Susannah Harmon Furr. In a new Author Talks interview, they lay out tools to help navigate unchartered waters and turn unpredictable, often difficult situations into opportunities for growth, innovation, and creativity. Check it out and see how letting go can help activate and unlock our potential. And for more insights on managing amidst uncertainty, tune into this episode of the Inside the Strategy Room podcast with McKinsey’s Sean Brown, Patrick Finn, Mihir Mysore, and Ophelia Usher.
Quote of the day
—Brian Solis, global innovation evangelist at Salesforce, on how businesses should approach the metaverse in "Building the next big experiences" as part of McKinsey's Metaverse Talks series
Chart of the day
ALSO NEW
Share these insights
Did you enjoy this newsletter? Forward it to colleagues and friends so they can subscribe too. Was this issue forwarded to you? Sign up for it and sample our 40+ other free email subscriptions here.
This email contains information about McKinsey's research, insights, services, or events. By opening our emails or clicking on links, you agree to our use of cookies and web tracking technology. For more information on how we use and protect your information, please review our privacy policy.
You received this email because you subscribed to the Daily Read newsletter.
Copyright © 2022 | McKinsey & Company, 3 World Trade Center, 175 Greenwich Street, New York, NY 10007
by "McKinsey Daily Read" <publishing@email.mckinsey.com> - 06:35 - 29 Aug 2022 -
In case you missed it: A military veteran knows why your employees are leaving
Harmony Internal - McKinsey
Understand the Great Attrition New from McKinsey Quarterly
Share these insights
Did you enjoy this email? Forward it to colleagues and friends so they can subscribe too. Was this alert forwarded to you? Sign up for it and sample our 40+ other free email subscriptions here.
This email contains information about McKinsey’s research, insights, services, or events. By opening our emails or clicking on links, you agree to our use of cookies and web tracking technology. For more information on how we use and protect your information, please review our privacy policy.
You received this email because you subscribed to our McKinsey Quarterly alert list.
Copyright © 2022 | McKinsey & Company, 3 World Trade Center, 175 Greenwich Street, New York, NY 10007
by "McKinsey Quarterly" <publishing@email.mckinsey.com> - 04:58 - 29 Aug 2022 -
Most popular recent issues—and a brief pause
Harmony Internal - McKinsey
Leading Off is taking a break Thanks for your continued interest in Leading Off—and for joining tens of thousands of other subscribers to make it one of our fastest-growing newsletters. Because leaders need a break too, Leading Off will be taking a brief, two-week pause, but we’ll be back in your inbox on September 12.
In the meantime, you can always browse through past issues here, and below are three of our favorite recent issues featuring some of our most-read articles. Take a look in case you missed them the first time around.
And if you have friends or colleagues you think might enjoy Leading Off when it’s back, we hope you’ll consider forwarding this email or sharing it on LinkedIn, Twitter, or Facebook. If they want to get future issues in their inbox—or to see our 40+ other free email products—they can sign up at mckinsey.com/subscriptions. (You might want to check it out, too, to revisit your subscriptions or find out about new publications.)This email contains information about McKinsey's research, insights, services, or events. By opening our emails or clicking on links, you agree to our use of cookies and web tracking technology. For more information on how we use and protect your information, please review our privacy policy.
You received this email because you subscribed to the Leading Off newsletter.
Copyright © 2022 | McKinsey & Company, 3 World Trade Center, 175 Greenwich Street, New York, NY 10007
by "McKinsey Leading Off" <publishing@email.mckinsey.com> - 02:59 - 29 Aug 2022 -
What makes you go into the office? Learn how today’s workplaces are changing.
On Point
Five priorities for the modern office Edited by Katherine Tam
Project Manager, New YorkThis email contains information about McKinsey's research, insights, services, or events. By opening our emails or clicking on links, you agree to our use of cookies and web tracking technology. For more information on how we use and protect your information, please review our privacy policy.
You received this email because you subscribed to the On Point newsletter.
Copyright © 2022 | McKinsey & Company, 3 World Trade Center, 175 Greenwich Street, New York, NY 10007
by "McKinsey On Point" <publishing@email.mckinsey.com> - 12:55 - 29 Aug 2022 -
The week in charts
The Week in Charts
Space junk, green steel, and more Share these insights
Did you enjoy this newsletter? Forward it to colleagues and friends so they can subscribe too. Was this issue forwarded to you? Sign up for it and sample our 40+ other free email subscriptions here.
This email contains information about McKinsey's research, insights, services, or events. By opening our emails or clicking on links, you agree to our use of cookies and web tracking technology. For more information on how we use and protect your information, please review our privacy policy.
You received this email because you subscribed to The Week in Charts newsletter.
Copyright © 2022 | McKinsey & Company, 3 World Trade Center, 175 Greenwich Street, New York, NY 10007
This email contains information about McKinsey's research, insights, services, or events. By opening our emails or clicking on links, you agree to our use of cookies and web tracking technology. For more information on how we use and protect your information, please review our privacy policy.
You received this email because you subscribed to The Week in Charts newsletter.
Copyright © 2022 | McKinsey & Company, 3 World Trade Center, 175 Greenwich Street, New York, NY 10007
by "McKinsey Week in Charts" <publishing@email.mckinsey.com> - 03:58 - 27 Aug 2022 -
Summer’s almost over—which of our book picks did you read?
Readers & Leaders
We've got you covered THIS MONTH'S PAGE-TURNERS ON BUSINESS AND BEYOND
With more than 100 selections on our 2022 summer reading guide, it would be too difficult to pick favorites—thankfully, we didn’t have to. Among books on workplace culture, public health, and more, a few recurring recommendations united our contributors’ bookshelves (great minds, and all that). In a year of global challenge, leaders in business and media layered new wisdom on politics and management with the timeless comfort of classic and contemporary literature. See the most popular books and genres, and find out which publishing house dominated this year’s guide. You can also find out what McKinsey global managing partner Bob Sternfels, and senior partners Tracy Francis, Sven Smit, Gautam Kumra, and others had on their reading lists.
Plus, catch a roundup of this month’s Author Talks on entrepreneurship in refugee camps, design thinking for the future, and workplace culture in the remote age. Itching for more good reads? Head to McKinsey on Books for this month’s bestselling business books, prepared exclusively for McKinsey by NPD BookScan, plus more of the latest. To get Readers & Leaders in your inbox monthly, click here to subscribe.WHO MADE THE TOP 5?
WHO MADE THE TOP FIVE? Which books, publishers, and genres were most popular on our 2022 summer reading list? Make your guesses and check out the rankings below.
Books (in alphabetical order after first place):1. Liberalism and Its Discontents by Francis Fukuyama (May 2022). Recommended by Mina Al-Oraibi, editor in chief of the National; Azeem Azhar, creator of Exponential View newsletter; and David Vélez, cofounder and CEO of Nubank.
2. Citizens: Why the Key to Fixing Everything Is All of Us by Jon Alexander (March 2022). Recommended by Lisa Witter, CEO of the Apolitical Foundation; and Katherine Garrett-Cox, CEO of Gulf International Bank (UK).
3. How to Avoid a Climate Disaster: The Solutions We Have and the Breakthroughs We Need by Bill Gates (August 2022). Recommended by Noel Quinn, CEO of HSBC; and Magnus Tyreman, senior partner at McKinsey.
4. Leadership: Six Studies in World Strategy by Henry Kissinger (July 2022). Recommended by Laxman Narasimhan, CEO of Reckitt Benckiser; and Anjhula Mya Singh Bais, international board chair of Amnesty International.
5. Think Again: The Power of Knowing What You Don’t Know by Adam Grant (February 2021). Recommended by Børge Brende, president of the World Economic Forum; and Gautam Kumra, senior partner at McKinsey.
Publishers:
1. Penguin Random House – 47 books
2. Hachette Book Group – 18 books
3. Simon & Schuster – 14 books
4. HarperCollins Publishers – 9 books
5. TIE: Macmillan and W. W. Norton & Company – 8 books
Genres:
1. History – 23 books
2. Biography & memoir – 22 books
3. Fiction, poetry & essays – 21 books
4. Business & economics – 15 books
5. Politics & government – 16 books
IN CASE YOU MISSED IT
Melissa Daimler defines the formula for strong company culture: “Why are we in business? Why are we here? Why does it matter? Identifying that is important because we’re dealing with the Great Resignation and the Great Reset. A lot of this is because employees aren’t finding meaning in their jobs—they’re not finding an opportunity to grow. I often hear leaders say, ‘It doesn’t matter, that’s just the soft stuff,’ about culture—but it does.” Watch the full interview.
Andrew Leon Hanna shares a lucrative opportunity for purpose-based investors: “Refugees contribute about $63 billion in fiscal surplus to the US government. From an economic point of view, from a moral point of view, and really just from a cultural spirit and joy point of view, we’re missing out on quite a bit. Now is a better time than ever to reassess and say, ‘What are we doing to solve these issues?’” Watch the full interview.
Christian Bason and Jens Martin Skibsted aim to future-proof design thinking: “Building stuff for the near future for humans is what got us into this mess in the first point. And so, even though we’re not taking a big bash at design thinking, we are suggesting that we’re at a time now when we really need to go beyond the success of design thinking.” Watch the full interview.BUSINESS BESTSELLERS TOP
8
It’s still not too late to squeeze in some summer reading. For more inspiration beyond our 2022 summer reading guide, check out this month’s selection of the top business bestsellers in eight categories, prepared exclusively for McKinsey by NPD BookScan. Explore the full lists on McKinsey on Books.
BUSINESS OVERALL
Atomic Habits: An Easy & Proven Way To Build Good Habits & Break Bad Ones by James Clear (Penguin Group USA)
BUSINESS HARDCOVER
Atomic Habits: An Easy & Proven Way To Build Good Habits & Break Bad Ones by James Clear (Penguin Group USA)
DECISION MAKING
Blink: The Power of Thinking Without Thinking by Malcolm Gladwell (Hachette Book Group)
ECONOMICS
ORGANIZATIONAL BEHAVIOR
Atomic Habits: An Easy & Proven Way To Build Good Habits & Break Bad Ones by James Clear (Penguin Group USA)
WORKPLACE CULTURE
Who Moved My Cheese?: An Amazing Way to Deal with Change in Your Work and in Your Life by Spencer Johnson (Penguin Group USA)
DIVERSITY & INCLUSION
Caste (Oprah’s Book Club): The Origins of Our Discontents by Isabel Wilkerson (Random House)
SUSTAINABILITY
Net Positive: How Courageous Companies Thrive by Giving More than They Take by Paul Polman (Harvard Business Review Press)
BOOKMARK THIS
If you’d like to propose a book or author for #McKAuthorTalks, please email us at Author_Talks@Mckinsey.com. Due to the high volume of requests, we will respond only to those being considered.
—Edited by Molly Liebergall, a digial editor in McKinsey’s New York office
Share these insights
Did you enjoy this newsletter? Forward it to colleagues and friends so they can subscribe too.
Was this issue forwarded to you? Sign up for it and sample our 40+ other free email subscriptions here.
This email contains information about McKinsey's research, insights, services, or events. By opening our emails or clicking on links, you agree to our use of cookies and web tracking technology. For more information on how we use and protect your information, please review our privacy policy.
You received this email because you subscribed to the Readers & Leaders newsletter.
Copyright © 2022 | McKinsey & Company, 3 World Trade Center, 175 Greenwich Street, New York, NY 10007
by "McKinsey Readers & Leaders" <publishing@email.mckinsey.com> - 11:44 - 27 Aug 2022 -
Keeping customers happy in hard times
Harmony Internal - McKinsey
Rigorously test what customers want Keeping customers happy in hard times
Some executives think it’s necessary to cope with challenging times by slashing customer service, and many of them did just that during the recession of 2008. They were clearly deluded, however, as e-commerce was making customer satisfaction even more important. Yet hard times call for creative solutions. How can companies maintain or improve their service levels while managing costs? A 2008 McKinsey article suggested that they should rigorously test their ideas about what makes customers
satisfied. In doing so, many find that their long-held ideas are simply wrong.
Consider time-to-answer, a metric used to calculate employment in call centers. Unfortunately, a 10 percent improvement requires much more than a 10 percent increase in staff. Some companies have carefully measured their customers’ attitudes on this subject. A wireless telecom provider found that answering phones immediately produced delight among customers and that leaving them on hold for a specific number of seconds—the patience threshold—produced strong dissatisfaction. Customers didn’t care about times in between these poles. The company relaxed its service levels but carefully avoided crossing the patience threshold. Customer satisfaction dropped negligibly, but the significant savings in staff costs were reinvested to raise it by making problems easier to resolve.
This isn’t an isolated example. Read our classic article “Maintaining the customer experience.”— Roger Draper, editor, New York
Learn what’s really important to customers How the best organizations manage talent
Of the practices that influence an organization’s productivity, talent management is often the one most in need of improvement. Read our 2011 classic “How the best organizations manage talent.”
Share these insights
Did you enjoy this newsletter? Forward it to colleagues and friends so they can subscribe too. Was this issue forwarded to you? Sign up for it and sample our 40+ other free email subscriptions here.
This email contains information about McKinsey's research, insights, services, or events. By opening our emails or clicking on links, you agree to our use of cookies and web tracking technology. For more information on how we use and protect your information, please review our privacy policy.
You received this email because you subscribed to our McKinsey Classics newsletter.
Copyright © 2022 | McKinsey & Company, 3 World Trade Center, 175 Greenwich Street, New York, NY 10007
by "McKinsey Classics" <publishing@email.mckinsey.com> - 09:28 - 27 Aug 2022 -
The metaverse, health system supply chains, and more big reads for the weekend
Harmony Internal - McKinsey
Dive into this week’s essential reads CURATED PICKS FOR YOUR DOWNTIME, FROM OUR EDITORS
Joyce Yoo
Digital Editor, New YorkAs we head into the final weekend in August, take the time to catch up on some of this week's big reads including the metaverse, technology and cyber risk, supply chains in health systems and more.
Quote of the day
—Jens Martin Skibsted, a global partner at Manyone, on design thinking in a recent Author Talks interview
Chart of the day
ready to unwind?
Share these insights
Did you enjoy this newsletter? Forward it to colleagues and friends so they can subscribe too. Was this issue forwarded to you? Sign up for it and sample our 40+ other free email subscriptions here.
This email contains information about McKinsey's research, insights, services, or events. By opening our emails or clicking on links, you agree to our use of cookies and web tracking technology. For more information on how we use and protect your information, please review our privacy policy.
You received this email because you subscribed to the Daily Read newsletter.
Copyright © 2022 | McKinsey & Company, 3 World Trade Center, 175 Greenwich Street, New York, NY 10007
by "McKinsey Daily Read" <publishing@email.mckinsey.com> - 05:06 - 26 Aug 2022 -
You’re busy all day long. But are you getting anything done?
The Shortlist
Collaboration beats interaction Edited by Barbara Tierney
Senior Editor, New YorkThis week, how to un-master the art of being pointlessly busy. Plus, how CFOs can rebrand themselves as innovation allies, and Tech for Execs on paying down technical debt.
Busy bodies. The slow season is coming to a close for many of us, and that means the busy season is about to begin. And being busy is good—unless it’s not. One article that senior partner Aaron De Smet and colleagues published back in January that continues to resonate with McKinsey readers poses a simple question: “If we’re all so busy, why isn’t anything getting done?”
Energy drain. In our efforts to connect across our organizations, we’re drowning in real-time virtual-interaction technology, from Zoom to Slack to Teams, plus group texting, WeChat, WhatsApp, and everything in between. But while interacting is easy, value-creating collaboration is not. Every minute spent on low-quality engagement takes away from more important activities that create forward momentum, however you define it.
The empowerment mindset. To instill this dynamism in a culture, leaders can role-model mindsets and behavior that promote empowerment; managers can role-model, communicate, and build the coaching skills they want to see. In particular, managers and employees will need significant support to get comfortable with failure. To accommodate and even celebrate setbacks as a necessary step on the way to success, organizations can focus on reworking performance-management, investment, and training processes and structures.
Mind melds. You have built a great team of skilled people who trust one another. They feel empowered. You have clarified roles. Yet meetings are still often unfocused and unproductive. To turn this workhorse of the modern organization into something you look forward to, not dread, ask these three questions: Should we even be meeting at all? What is this meeting for, anyway? And what is everyone’s role? These questions offer the meeting-challenged—from the C-suite to the smallest sales office—a way to help ensure that the session produces better business decisions.
Where do companies stand with return-to-office mandates? Can companies even issue them successfully, given the resistance by many employees? In this episode of the McKinsey Talks Talent podcast, McKinsey experts discuss the office space of the future—including what workers want, what employers need, and how workplaces will need to change accordingly. “Some work needs to be done together, but not a spurious mandate—not a ‘We’re back in charge now’ orientation,” says Bill Schaninger, a senior partner and talent leader. “I think that’s a fool’s errand and will continue to destroy your value proposition.”
More on McKinsey.com
Why it’s important. For any business that relies on technology to compete, technical debt is a silent stifler of innovation and progress. The bigger your technical debt, the more it acts as an anchor slowing down your technical advances. According to almost a third of the chief information officers we have surveyed, 20 percent of their technology budgets that are ostensibly dedicated to new products are diverted to resolving issues related to tech debt. They also estimate that tech debt amounts to 20 to 40 percent of the value of their entire technology estate (before depreciation). For larger organizations, this translates into hundreds of millions of dollars of unpaid debt, and it’s not getting any better; tech debt continues to rise in most of the organizations we examined.
What you can do about it. One of the reasons technical debt is so debilitating is that few companies know the extent of it or what parts of their IT stack are causing it. So a good place to start is to identify where your tech debt lives and measure its size, though get ready for a potential shock. One large North American bank learned that its more than 1,000 systems and applications together generated over $2 billion in tech-debt costs. Other successful actions we’ve seen include putting a cash value on the tech debt generated by each application (or providing discounts when tech debt is removed) so everyone understands the true cost of the decision, or reserving fixed team capacity to tackle tech debt. These actions create real incentives for teams to focus on the big technology picture and help make tech debt an integral part of decision making on tech.
What technology concepts would you like us to help explain next? Let us know.
Tell us what you think Share these insights
This email contains information about McKinsey's research, insights, services, or events. By opening our emails or clicking on links, you agree to our use of cookies and web tracking technology. For more information on how we use and protect your information, please review our privacy policy.
You received this email because you subscribed to The Shortlist newsletter.
Copyright © 2022 | McKinsey & Company, 3 World Trade Center, 175 Greenwich Street, New York, NY 10007
by "McKinsey Shortlist" <publishing@email.mckinsey.com> - 02:36 - 26 Aug 2022 -
The ‘wounded masculine’ is dominating the workplace. What’s the antidote?
On Point
Why effective leaders need empathy Edited by Gwyn Herbein
Assistant Managing Editor, AtlantaThis email contains information about McKinsey's research, insights, services, or events. By opening our emails or clicking on links, you agree to our use of cookies and web tracking technology. For more information on how we use and protect your information, please review our privacy policy.
You received this email because you subscribed to the On Point newsletter.
Copyright © 2022 | McKinsey & Company, 3 World Trade Center, 175 Greenwich Street, New York, NY 10007
by "McKinsey On Point" <publishing@email.mckinsey.com> - 12:39 - 26 Aug 2022 -
Technology trends that matter in 2022
Harmony Internal - McKinsey
Explore the research Edited by Joyce Yoo
Digital Editor, New YorkTechnology has undeniably become a permanent fixture in our lives. With so many advancements and innovations that are reshaping the way we live, what are the trends that matter the most for companies in today’s rapidly accelerating world? In a new interactive, Michael Chui, Roger Roberts, Lareina Yee, along with other members of McKinsey’s Technology Council, break down 14 of the most significant technology trends that are unfolding today and their impact and applications across 20 industry sectors. The analysis is based on tangible measures, including search engine queries, news publications, patents, research publications, and investment, plus dozens of interviews. Dive into the research and see how these trends relate to your organization.
Quote of the day
—James Bickerton, global head of client development for HSBC, on the bank's transformation program in How data and analytics are transforming the wholesale bank at HSBC
Chart of the day
ALSO NEW
Share these insights
Did you enjoy this newsletter? Forward it to colleagues and friends so they can subscribe too. Was this issue forwarded to you? Sign up for it and sample our 40+ other free email subscriptions here.
This email contains information about McKinsey's research, insights, services, or events. By opening our emails or clicking on links, you agree to our use of cookies and web tracking technology. For more information on how we use and protect your information, please review our privacy policy.
You received this email because you subscribed to the Daily Read newsletter.
Copyright © 2022 | McKinsey & Company, 3 World Trade Center, 175 Greenwich Street, New York, NY 10007
by "McKinsey Daily Read" <publishing@email.mckinsey.com> - 06:31 - 25 Aug 2022 -
MD, today's 🎙 webinar starts in less than 1 hour.
MD, today's 🎙 webinar starts in less than 1 hour.
There is still time to register your spot for today's webinar.Hi MD,
Webinar: How to hire in countries without your own entityStarts in less the 1 hour - will you join us?
Times: 6 pm UTC | 2 pm EST | 7 pm BST
What will you learn?
- How to hire in multiple countries without opening entities
- What employer of record services provide
- How to stay compliant with employment laws in multiple places
- How to manage contractors in multiple locations
- Tips for using Remote to manage and pay a global workforce
- Plus a live Q&A session at the end!
Speakers:
-
Preston Wickersham (Host) - Senior Content Marketing Manager
-
Filipa Matos - VP of Special Ops
-
Quentin Vassas - VP of Payroll & Benefits
Grow your headcount
without the headaches.
You received this email because you are subscribed to News & Offers from Remote Technology, Inc.
Update your email preferences to choose the types of emails you receive.
Unsubscribe from all future emailsRemote Technology, Inc.
Copyright © 2022 Remote Technology, Inc. All rights reserved.
18 Bartol St. #1163 San Francisco California
by "Remote" <hello@remote-comms.com> - 01:02 - 25 Aug 2022
FOLLOW US: