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Managing yourself: How to build a team
Two (or more) heads are better than one Email 5 of 7
How to build a team
In the previous session, we uncovered practical ways you can better manage your time. In this email, we’ll dive into what it takes to build a winning team.
You can hire a group of highly skilled individuals, but if they don’t operate as a cohesive team, will they drive success? Effective teams develop better strategies, perform more consistently, and increase the confidence of stakeholders. But a team can’t be effective in a culture that lacks collaboration, trust, and inclusion—and that starts at the top.
To build your dream team, check out these four key actions, and improve microculture, foster integration, and adopt a “servant leader” mentality, which enhances both team performance and satisfaction, says director of research and economics Tera Allas.This email contains information about McKinsey’s research, insights, services, or events. By opening our emails or clicking on links, you agree to our use of cookies and web tracking technology. For more information on how we use and protect your information, please review our privacy policy.
You received this email because you subscribed to “The McKinsey Publishing Guide to managing yourself and others.”
Copyright © 2025 | McKinsey & Company, 3 World Trade Center, 175 Greenwich Street, New York, NY 10007
by "McKinsey Publishing Guides" <publishing@email.mckinsey.com> - 03:13 - 30 Jun 2025 -
High-Performance UAVs at Competitive Pricing - Seeking Global Partners
Dear Info,
Greetings from Charles :)
We are professional quality UAV Chinese supplier - Sichuan Zhongkeweixun Intelligent Technology Co., Ltd.
Our drones application for industrial (e.g. logistical, transportation, mapping surveying, building or Photovoltaic panels cleaning, firefighting etc. ), agriculture, and eVTOL Aircraft etc.
We be sure the good quality with favorable price by strategic cooperation with China professional drones manufacture.
Welcome visit our website to know more about us and UAV products. And we are sincerely looking for overseas UAV distributors and dealers to great business partner cooperation for development better together.
Looking forward to hearing from you soon to move forward.
Thanks & B.rdgs
Mr. Charles Zha
Overseas Department Manager
Sichuan Zhongkeweixun Intelligent Technology Co., Ltd.https://dronessales.com
MP/WhatsApp/WeChat: +86 19938852335;
+86 13982260688;
by "Henry" <Henry@zhongkeuav.com> - 02:24 - 30 Jun 2025 -
Re: Bring Your App Idea to Life with Our Expert Development Services..?
Hello,I wanted to follow up on my previous email about your Web, App development. Are you interested in my services?Thanks!From: Ella ArloSent: Sunday, February 1, 2025, 9:34 PM
Subject: Project?
Hello,I hope this message finds you well. Our App Store Optimization (ASO) services can significantly enhance your app’s performance on the Play and App Stores. Whether launching new or scaling an existing app, our tailored solutions are designed to increase downloads and visibility.Our Packages:- Basic Boost ($300–$500): Keyword research, optimized titles/descriptions, icon & screenshot review.
- Growth Optimization ($800–$1,200): Adds high-traffic keywords, A/B testing, store audit, performance tracking.
- Full Strategy ($1,500–$2,500+): Includes localization, competitor analysis, A/B testing, analytics integration, and quarterly tracking.
Add-ons include promo videos, graphics, and ongoing monitoring.We’d love to understand your app’s goals. Let’s schedule a quick call or share your app details for a personalized proposal. Looking forward to helping your app succeed!Best regards,Ella Arlo
by "Ella Arlo" <Ella.webdeveloper@outlook.com> - 02:15 - 30 Jun 2025 -
Harnessing multimodal AI’s power
On McKinsey Perspectives
Use cases and risks Brought to you by Alex Panas, global leader of industries, & Axel Karlsson, global leader of functional practices and growth platforms
Welcome to the latest edition of Only McKinsey Perspectives. We hope you find our insights useful. Let us know what you think at Alex_Panas@McKinsey.com and Axel_Karlsson@McKinsey.com.
—Alex and Axel
—Edited by Belinda Yu, editor, Atlanta
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Copyright © 2025 | McKinsey & Company, 3 World Trade Center, 175 Greenwich Street, New York, NY 10007
by "Only McKinsey Perspectives" <publishing@email.mckinsey.com> - 01:27 - 30 Jun 2025 -
Increase productivity: discover our equipment for electric motor production lines
Dear Info,
I hope this message finds you well. My name is Joyce, and I am the manager at Guangdong Zongqi Automation Co., Ltd. We are excited to introduce our latest motor production line equipment designed to boost your production efficiency and product quality.
Key Features:
- Efficiency: Advanced automation technology increases speed and reduces labor costs.
- Quality: Rigorous quality control ensures top-notch motors.
- Customization: Tailored solutions to fit your specific needs.
- Energy Efficiency: Designed to save energy and support sustainable development.
We believe our equipment can greatly benefit your operations. Please contact me for more details or to discuss your requirements.
Here is one picture for your reference.
Best regards,
Joyce
Manager
by "Joyce" <Joyce@zongqi-auto.com> - 12:47 - 30 Jun 2025 -
Don’t miss: Driving innovation with custom Joule skills and agents
Join the Webcast on July 1st to see a demo.SAP WEBCAST
Meet Joule Studio: Drive Innovation with AI Agents & Joule Skills
Every business has unique needs – why not build unique AI agents?
Join our Webcast for a closer look at how to create and customize AI agents with Joule Studio.
You’ll see a demo that walks you through the development experience in Joule Studio and dive into:
- Understanding Joule skills and AI agents
- Building with Joule Studio for SAP and non-SAP systems
- Identifying the right agentic AI use cases
Be sure to save this to your calendar so you don’t miss out.
How to join the Webcast
Join us online up to 15 minutes before the live start time.
We look forward to seeing you online!
Kind regards,
The SAP Build teamContact us
See our complete list of local country numbersSAP (Legal Disclosure | SAP)
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by "The SAP Build team" <sap@mailsap.com> - 12:16 - 30 Jun 2025 -
Join hands with ARTRED to create the future of the cleaning industry!
Dear Info,
Let's driving the cleaning with ARTRED sweepers&scrubbers.
As the professional manufactuer and top brand, ARTRED is devoted to developing and providing the high-quality & full range cleaning machines for wide applications not only the public markets, car parking areas, stations but also workshops, warehouses and streets etc.
To improve and develop the cleaning applications professionally, we are building the global net and looking for the professional partner in your country. IPAD is ready for our partner as marketing assistant!Welcome to contact us with any ideas. We are ready and confident to see a great cooperation together
Best regards,
ARTRED SMART TECH CO. LTD.
info@artredclean.com
Web:www.artredclean.com
by "Caleb" <Caleb@art-red.com> - 11:14 - 29 Jun 2025 -
(复制)Introducing Our High-Quality Textile Products for Your Business
Dear sir /Madam,
I hope this message finds you well. My name is Ling, and I am writing to introduce our company, Shaanxi Huazuo Impex Co., Ltd. which specializes in the production and supply of high-quality textile products.
We offer a wide range of textiles including beach towels, bath towels,sport towels, face towels, kitchen towels, tea towels, table cloths ,ponchos, aprons, waterproof mattress protector, pillow protector,waterproof pants, PVC diapers etc, all of which are crafted to meet international standards. Our products are known for their good air permeability ,durability, comfort,High cost performance etc., and we believe they could be a great addition to your product line.
We would be happy to send you more detailed information about our products or samples for your evaluation. If you are interested, I would be glad to arrange a meeting or call at your convenience to discuss the product details you want.
Thank you for considering our products. We look forward to the opportunity to work with you.
Best Regards
Ling Yu
Shaanxi Huazuo Impex Co., Ltd.
WhatsApp:+8613670218644
E-mail: dept06@shaanxihuazuo.com
Website: https://huazuo.en.alibaba.com
Office Address: Room 902, East Of Building A, Fengye Square, Gaoxin Road, High-Tech Zone, Xi 'an, Shaanxi, China
by "AlloyGlow" <AlloyGlow@shaanxihuazuo-raws.com> - 04:31 - 29 Jun 2025 -
Get to know the minds behind the growth issue of McKinsey Quarterly
Meet the leaders New from McKinsey & Company
The latest issue of McKinsey Quarterly’s yearlong 60th-anniversary celebration centers on one of business’s most enduring challenges: growth. Get to know the authors behind the articles as they explore how companies can deliver sustainable value during both good and bad times. Highlights include our cover story, “Achieving growth: Putting leadership mindsets and behaviors into action”; an interactive feature spotlighting eight breakthrough innovations reshaping industries; and a bonus collection of 18 classic McKinsey Quarterly articles from the past six decades. All “Q60” content is available with a free digital Quarterly membership.
To see more essential reading on topics that matter, visit McKinsey Themes.
— Edited by Joyce Yoo, editor, New York
This email contains information about McKinsey’s research, insights, services, or events. By opening our emails or clicking on links, you agree to our use of cookies and web tracking technology. For more information on how we use and protect your information, please review our privacy policy.
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Copyright © 2025 | McKinsey & Company, 3 World Trade Center, 175 Greenwich Street, New York, NY 10007
by "McKinsey & Company" <publishing@email.mckinsey.com> - 11:55 - 29 Jun 2025 -
LIQUIDS AND OIL SCO
Dear End Buyers / Buyer Mandates
We "LIQUIDS AND OIL", is a mandate company working directly with end
seller and top refineries in Republic of Kazakhstan .
Our vision is to provide quality products & excellent services that
exceed the expectations of our esteemed customers. We firmly believe
that our customers are the reason for our existence, and greatly respect
the trust that they place in us. We grow through creativity and
innovation, We integrate honesty, integrity and business ethics.
Kindly find our soft copy offer with full corporate responsibility
that our End seller/Refinery has the capacity and ability to supply the
commodity such as JET A1, D6 JP54 EN590, PETCOKE, ESPO, D2 ETC all in
KAZAHSTAN and Other ORIGIN according to the following terms and
condition on our seller procedure, if you find this offer suitable for
you please do kindly revert back to us with an ICPO via email or
whatsapp to enable us proceed further with CI or SPA to enable us move
forward.
Regards
BUZHENOV RUSTEM MALIKOVICH
Director
Email, info@liquidsandoil.com
Tel/whatsapp, +7 968-889-58-48
by "info" <info@liquidsandoillimited.com> - 09:30 - 29 Jun 2025 -
LAST CALL !!! Introduction To Cleanroom Maintenance, Operation, Design & Construction (16 & 17 July 2025)
LAST CALL !!!
Please call 012-588 2728
email to pearl-otc@outlook.com
HYBRID PUBLIC PROGRAM
INTRODUCTION TO CLEANROOM MAINTENANCE,
OPERATION, DESIGN & CONSTRUCTION
(** Choose either Zoom OR Physical Session)
Remote Online Training (Via Zoom) &
Wyndham Grand Bangsar Kuala Lumpur Hotel (Physical)
(SBL Khas / HRD Corp Claimable Course)
Date : 16 July 2025 (Wed) | 9am – 5pm By Viknesh
17 July 2025 (Thu) | 9am – 5pm . .
OVERVIEW
THE IMPORTANCE OF CLEANROOM AWARENESS.
Cleanroom contamination related failures continue to cost electronics & pharmaceutical manufactures many millions of dollars every year. The cost of damaged wafer, die, component and pharmaceutical products or assembly and pharmaceutical packaging might be only few cents or could reach thousands of dollars. When particle contamination happens in cleanroom environment, multiply the cost by ten. Airborne particle contamination can impact productions yields, product quality, reliability in the field and customer satisfaction, all of these will affect your profitability.
Current industry standards including ISO14644 all for effective Cleanroom control program that includes initial and recurrent Cleanroom awareness training for all personnel who might come into Cleanroom area, and for the maintenance of complete training records.
The Workshops will help you to:
· Understand Cleanroom impact in the electronics & pharmaceutical environment
· Determine Cleanroom controls problems
· Establish & implement techniques to measure and audit your plant and Cleanroom Control Plan
· Establish, implement and verify an Cleanroom control plan as per ISO14644 &GMP
METHODOLOGY
Seminar consists of 2 days training workshop.
Workshop 1
· Cleanroom Fundamentals
· Cleanroom Design & Construction
· Cleanroom Materials
Workshop 2
· HVAC & Filtration systems
· Cleanroom Testing
· Utilities
· VDA 19.2 requirements
Fundamental workshop will give an insight of cleanroom purpose and requirements and why cleanroom environment is required.
This module will examine critical selection criteria for determining the most efficient and cost-effective clean room construction technique.
TARGET AUDIENCE
Managers, Engineers, Technicians, Supervisors overall any personnel handling Cleanroom sensitive items. Relevant for Semiconductor, PCB Assembly, Disk drive, Wafer Fabrication, Fiber Optics, Electronics manufacturing industries and Pharmaceutical industries (GMP).
DURATION
2 days (14 hours)
OUTLINE OF WORKSHOP
Day 1: 9.00am - 5.00pm
Cleanroom Fundamentals
MODULE 1:
· Purpose of clean protocol
· Introduction & Classification
· Types of contamination, Contamination sources & control
· Clean room environment monitoring
Cleanroom Design & Construction
MODULE 2:
· Facility design & Layout
· Air change rate & Airlocks
· Pressurization
· Temperature & Humidity control
· Gowning room
· Pass-through
· Sitting
Cleanroom Materials
MODULE 3: Materials for Construction
· Wall & Wall finishes
· Ceiling, Door & Floor
Day 2 : 9.00am - 5.00pm
HVAC & Filtration systems
MODULE 4:
· Airside & Filtration
· Filter Locations
Cleanroom Testing
MODULE 5:
· Testing procedures and standards
Utilities
MODULE 6:
· Essential utilities for cleanroom operations
VDA 19.2 requirements
MODULE 7:
· Overview of VDA 19.2 standards and compliance
** Certificate of attendance will be awarded for those who completed the course
ABOUT THE FACILITATOR
VIKNESH
QUALIFICATIONS :
1. i NARTE certified ESD Engineer (Certificate Number : ESD-00511-E)
2. Bachelor of Engineering (Electrical)- Universiti Teknologi Malaysia
3. Clean room design engineer
4. HRDF Certified trainer (Certificate No: 7271)
5. HRD CORP ACCREDITED TRAINER
KEY QUALIFICATIONS
Mr. Viknesh is currently an ESD & Cleanroom consultant for numerous Contract Manufacture Companies in Malaysia.
He is an iNARTE Certified ESD Engineer and one of the first 28 individuals to receive this designation from the Electrostatic Discharge Association in Malaysia.
He has a Degree in Electrical / Electronics. His experience in Electrostatic has been nearly 30 years with various exposures of manufacturing.
He has about 30 years of working experience in manufacturing & cleanroom industries including wafer/silicon, semiconductor, electronics and fiber optics.
The Training method and Approach used are to suite the needs of basic learners and that are using these skills for their daily work. He had understood these needs based from his experience and exposure of several companies in Malaysia.
Most of the mistake that he had notice is that of a poor understanding of Basic Electrostatic Discharge and clean room environment controls cause of impact to daily manufacturing environment. He has conducted numerous training on ESD and clean room design for companies and has been consultant for few of the companies in guiding and establishing ESD implementation / Auditing and control/Clean room environment management, including technical application of ESD & Clean room models.
Been involved in Establishing ESD control program and clean room management for Contract Manufacture in Penang and Johor, been providing ESD training & clean room design consultation for Companies in Kuala Lumpur, Penang, Selangor, Ipoh, Negeri Sembilan, Melaka, Pahang, Kedah and Johor in Malaysia.
He specializes in Electrostatic Discharge (ESD) & Cleanroom.
He is an active member of Electrostatic Society America (ESA).
He is also a HRDF Accredited Trainer.
(SBL Khas / HRD Corp Claimable Course)
TRAINING FEE
14 hours Remote Online Training (Via Zoom)
RM 1,296.00/pax (excluded 8% SST)
2 days Face-to-Face Training (Physical Training at Hotel)
RM 2,250.00/pax (excluded 8% SST)
Group Registration: Register 3 participants from the same organization, the 4th participant is FREE.
(Buy 3 Get 1 Free) if Register before 4 July 2025. Please act fast to grab your favourite training program!We hope you find it informative and interesting and we look forward to seeing you soon.
Please act fast to grab your favorite training program!
Please call 012-588 2728 or email to pearl-otc@outlook.com
Do forward this email to all your friends and colleagues who might be interested to attend these programs
If you would like to unsubscribe from our email list at any time, please simply reply to the e-mail and type Unsubscribe in the subject area.
We will remove your name from the list and you will not receive any additional e-mail
Thanks
Regards
Pearl
by "sump@otcmarketing.com.my" <sump@otcmarketing.com.my> - 06:20 - 29 Jun 2025 -
Streamlined Power Distribution Systems for Global Projects
Dear Info,
Hunan Renyun Busway Co., Ltd. has been supporting international clients with premium busbars, busways, and cable trays since 2008. Our solutions are widely implemented in demanding environments, from industrial facilities to smart infrastructure projects.
Key advantages of partnering with us:
Customizable Designs: Products adaptable to voltage, current, and spatial requirements.
Certified Quality: Compliance with ISO, UL, and IEC standards for global acceptance.
Efficient Support: Technical guidance and logistics coordination for seamless project execution.
If you’re exploring suppliers for power distribution components, we’d welcome the chance to discuss your needs. Please share your BOQ or project scope, and we’ll respond promptly.
Looking forward to your reply.
HUNAN RENYUN BUSBAR CO.,LTD
Add:No. 147, East 11th Road, Langli Industrial Park, Economic Development Zone, Changsha City, Hunan Province,410100,China
Email:willy@rybusbar.com
Mob/Whatsapp:+86 13924302650
Web:www.rybusway.com
by "Sathyam Hasseb" <sathyamhasseb@gmail.com> - 04:48 - 29 Jun 2025 -
LAST CALL !!! Mastering The Art Of Customer Conflict: Turning Challenges Into Opportunities (9 & 10 July 2025)
LAST CALL !!!
Please call 012-588 2728
email to pearl-otc@outlook.com
HYBRID PUBLIC PROGRAM
MASTERING THE ART OF CUSTOMER CONFLICT:
TURNING CHALLENGES INTO OPPORTUNITIES
(** Choose either Zoom OR Physical Session)
Remote Online Training (Via Zoom) &
Wyndham Grand Bangsar Kuala Lumpur Hotel (Physical)
(SBL Khas / HRD Corp Claimable Course)
Date : 9 July 2025 (Wed) | 9am – 5pm By Angeline
10 July 2025 (Thu) | 9am – 5pm . .
OVERVIEW
This 2-days training on "How to Handle Difficult Customers" is designed to equip participants with the skills to effectively manage challenging customer interactions, whether via phone or face-to-face, with external customers like dealers or end users. Day 1 focuses on understanding customer behavior, mastering communication techniques, de-escalating tense situations, and implementing a structured complaint management process. Participants will also learn how to handle complaints over the phone with professionalism and empathy. Day 2 builds on these foundations by introducing advanced conflict resolution skills, strategies for managing difficult in-person scenarios, stress management techniques, and approaches to turn complaints into opportunities for business improvement. Through role-playing, case studies, and practical exercises, participants will develop the confidence and resilience needed to handle even the most difficult customer interactions successfully.
LEARNING OUTCOMES
· Identify and Categorize Difficult Customer Behaviors
Participants will be able to recognize different types of difficult customers (angry, passive, demanding, etc.) and understand the common triggers for their dissatisfaction.
· Develop Effective Communication Skills
Participants will learn techniques for active listening, using positive language, and maintaining a professional tone during challenging interactions.
· Apply De-escalation Techniques
Participants will practice strategies to calm angry customers, reduce tension, and build rapport to create a more cooperative atmosphere.
· Follow a Structured Complaint Management Process
Participants will be able to efficiently gather information, ask probing questions, and document complaints accurately to facilitate timely resolution.
· Demonstrate Proficiency in Handling Verbal Complaints
Participants will master the skills needed to manage phone and face-to-face complaints professionally, even in emotionally charged situations.
· Employ Advanced Conflict Resolution and Problem-Solving Skills
Participants will learn how to identify the root causes of complaints, offer suitable alternatives, and resolve complex issues effectively.
· Build Emotional Resilience and Stress Management Skills
Participants will gain tools to handle the stress associated with dealing with difficult customers and learn how to maintain a positive mindset.
· Turn Customer Complaints into Opportunities for Improvement
Participants will be able to use customer feedback to identify areas for improvement, enhance customer satisfaction, and strengthen relationships with customers.
METHODOLOGY
· Quizzes. For long, complicated training, stop periodically to administer brief quizzes on information presented to that point. Begin sessions with a prequiz and let participants know there will also be a follow-up quiz. Trainees will stay engaged in order to improve their prequiz scores on the final quiz. Further this will motivate participants by offering awards to the highest scorers or the most improved scores.
· Small group discussions. Break the participants down into small groups and give them case studies or work situations to discuss or solve. This is a good way for knowledgeable veteran employees to pass on their experience to newer employees.
· Case studies. Adults tend to bring a problem-oriented way of thinking to workplace training. Case studies are an excellent way to capitalize on this type of adult learning. By analyzing real job-related situations, employees can learn how to handle similar situations. They can also see how various elements of a job work together to create problems as well as solutions.
· Active summaries. Create small groups and have them choose a leader. Ask them to summarize the lecture’s major points and have each team leader present the summaries to the class. Read aloud a prewritten summary and compare this with participants’ impressions.
· Q & A sessions. Informal question-and-answer sessions are most effective with small groups and for updating skills rather than teaching new skills. For example, some changes in departmental procedure might easily be handled by a short explanation by the supervisor, followed by a question-and-answer period and a discussion period.
· Question cards. During the lecture, ask participants to write questions on the subject matter. Collect them and conduct a quiz/review session.
· Role-playing. By assuming roles and acting out situations that might occur in the workplace, employees learn how to handle various situations before they face them on the job. Role-playing is an excellent training technique for many interpersonal skills, such as customer service, interviewing, and supervising.
· Participant control. Create a subject menu of what will be covered. Ask participants to review it and pick items they want to know more about. Call on a participant to identify his or her choice. Cover that topic and move on to the next participant.
· Demonstrations. Demonstrate the steps being taught or the processes being adopted.
· Other activities.
o Create a personal action plan
o Paraphrase important or complex points in the lecture
DURATION
2 Days (9.00am – 5.00pm)
OUTLINE OF WORKSHOP
Day 1: 9.00am - 5.00pm
Module 1: Understanding the Difficult Customer
· Identifying different types of difficult customers (angry, passive, demanding, etc.)
· Common triggers that cause customer dissatisfaction
· The importance of emotional intelligence in customer interactions
Module 2: Effective Communication Techniques
· Active listening skills: How to truly hear the customer
· Tone of voice and language: Using positive and neutral phrases
· Avoiding defensive or confrontational responses
Module 3: De-escalating Emotional Situations
· Techniques to calm down an angry customer
· Building rapport to reduce tension
· Apologizing effectively without admitting fault (when applicable)
Module 4: Complaint Management Process
· Gathering information from customers efficiently
· Asking the right probing questions to understand the issue
· Documenting complaints accurately for resolution tracking
Module 5: Resolving Complaints Over the Phone
· Structuring a phone conversation for complaint resolution
o Greeting, listening, offering solutions, and closing
· Handling verbal abuse or inappropriate language professionally
· Following up with customers to ensure satisfaction
Day 2: 9.00am - 5.00pm
Module 1: Advanced Conflict Resolution Skills
· Identifying the root cause of recurring complaints
· Problem-solving techniques for resolving complex issues
· How to offer alternatives without frustrating the customer
Module 2: Managing Difficult Situations in Person
· Reading non-verbal cues during face-to-face interactions
· Using empathy and acknowledgment to ease complaints
· Handling public complaints or group situations diplomatically
Module 3: Building Resilience in Challenging Scenarios
· Stress management for customer-facing roles
· Turning negative interactions into learning opportunities
· Recognizing when to involve a supervisor or escalate the issue
Module 4: Turning Complaints into Opportunities
· Using feedback from complaints to improve products/services
· Training customers to use products/services effectively
· Creating positive customer experiences post-resolution
** Certificate of attendance will be awarded for those who completed the course
ABOUT THE FACILITATOR
DR. ANGELINE
PHD in Behavioural Economics | NUS
Bachelor of Software Engineering (Hons), University of Staffordshire
Certified Ethical Hacker (CEH)
Computer Hacking Forensic Investigator (CHFI)
HRD Corp certified
Dr. Angeline is a highly respected international speaker, entrepreneur, and sales leader specializing in the complex business-to-business (B2B) sale sharing her fresh sales strategies, she helps salespeople to speed up new customer acquisition and win bigger contracts. Her clients include numerous GLC and MNC firms. She is also a founder and managing partner of four businesses in multiple industries.
Throughout her career, Angeline has helped people in a wide variety of industries and markets think through and overcome their biggest business challenges. Her greatest strength is in getting others to build consensus around what must change, and identify the resources within themselves that will drive positive results through sales strategies, Angeline is a trust builder who focuses on leading transformational conversations, those that create and sustain relationships of value. She is a natural mentor who brings the business acumen, situational knowledge, and experience to each engagement, and lays a solid foundation for future growth.
Thought Leader
As a business-to-business sales expert, Angeline’s ideas and insights are ubiquitous in multiple forums, conferences, training and consultancy both on and offline.
Widely read. Angeline’s newsletters are read by 100,000+ sellers worldwide.
(SBL Khas / HRD Corp Claimable Course)
TRAINING FEE
14 hours Remote Online Training (Via Zoom)
RM 1,296.00/pax (excluded 8% SST)
2 days Face-to-Face Training (Physical Training at Hotel)
RM 1,900.00/pax (excluded 8% SST)
Group Registration: Register 3 participants from the same organization, the 4th participant is FREE.
(Buy 3 Get 1 Free) if Register before 30 Jun 2025. Please act fast to grab your favourite training program!We hope you find it informative and interesting and we look forward to seeing you soon.
Please act fast to grab your favorite training program!
Please call 012-588 2728 or email to pearl-otc@outlook.com
Do forward this email to all your friends and colleagues who might be interested to attend these programs
If you would like to unsubscribe from our email list at any time, please simply reply to the e-mail and type Unsubscribe in the subject area.
We will remove your name from the list and you will not receive any additional e-mail
Thanks
Regards
Pearl
by "sump@otcsb.com.my" <sump@otcsb.com.my> - 04:39 - 29 Jun 2025 -
Optimize plant growth with high-performance LED solutions.
Hi Info,
Greetings from Golden Sun! We specialize in advanced horticultural lighting trusted by agricultural partners worldwide.
Our Plant Growth Lights feature customizable spectral distribution and heat management to accelerate healthy crop yields in controlled environments. With a 10,000-hour lifespan and 40% energy savings versus traditional systems, they minimize operational costs. We also provide LED UV Curing Lights for equipment maintenance, ensuring instant curing and low power consumption.
Let us send our product details and pricing to help you expand your retail offerings. Your feedback is highly valued.
Best Regards,
Anna Zhang
Sales Manager
Zhongshan Golden Sun Optoelectronic Tech. Co.,Ltd.
Tel: 86-0760-22115926
Email: sale@zsgoldensun.com / gaea668@263.net
Skype: apz2000512 WhatsApp / WeChat: 13424579308
www.gdzsgoldensun.com
2nd Floor, Building 1, No. 17 Jinchang Industrial Road, Shalang, West District, Zhongshan City, Guangdong Province, China 528411
Turn to us for your LED sourcing needs
ISO9001| 18 years' experience
by "Xintao Premkumar" <xintaopremkumar@gmail.com> - 03:03 - 29 Jun 2025 -
Enhance Your Brand with ANC Headphones and Custom App
Dear Info:
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Looking forward to hearing from you!
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Shenzhen Sonun Technology co.,ltd
by "Vandre Mcleish" <vandremcleish@gmail.com> - 11:42 - 28 Jun 2025 -
LAST CALL !!! Managing Sustainable Warehouse And Inventory Control (Malay Version) (9 & 10 July 2025)
Please call 012-588 2728
email to pearl-otc@outlook.com
HYBRID PUBLIC PROGRAM
MANAGING SUSTAINABLE WAREHOUSE AND
INVENTORY CONTROL (MALAY VERSION)
(** Choose either Zoom OR Physical Session)
Remote Online Training (Via Zoom) &
Venue : Dorsett Grand Subang Hotel, Selangor (SBL Khas / HRD Corp Claimable Course)
Date : 9 July 2025 (Wed) | 9am – 5pm By SH Yeo
10 July 2025 (Thu) | 9am – 5pm . .
OVERVIEW:
This 2 days program is to bring the necessary knowledge and awareness and knowhow to implement a sustainable warehousing and inventory system in the organization
LEARNING OBJECTIVE / OUTCOMES:
By the end of the 2 day interactive session, the learning curve achieve will enable the following:-
- UNDERSTANDING the key difference between inventory and stock
- UNDERSTANDING key principles of warehousing and inventory & stock control
- DEVELOP knowledge on sustainable risk management in warehouse and inventory operation
- DEVELOP the knowledge on managing stock accuracy
- UNDERSTANDING the method to calculate inventory level and techniques in inventory replenishment system
- UNDERSTANDING the correct effective technique in put away and picking process
WHO MUST ATTEND:
This training program is highly recommended for those involve with inventory and stock operation and employees involved in warehousing management system
METHODOLOGY:
This training will involve the following area to enhance learning:
- Power point presentation
- Case studies & Brain storming session
- Discussion on subject of learning
- Facilitating by trainer to enhance understanding of subject matter
OUTLINE OF WORKSHOP
Module 1
Warehouse and Inventory Basics
- Definition of stock and inventory
- Type of warehousing operation
- Different type of warehousing layout
- Storage and location system
- Key principles of effective warehousing and inventory and stock operation
Module 2
Managing Picking Operation
- Zone pick and pass
- Wave
- Batch
- Single
- Advantage and disadvantage of each picking process
- KPI for Picking process
Module 3
Managing Receiving and Put away Process
- What is put away
- Step in Put away
- Put away strategies
- Best Receiving procedure
- KPI Put away and Receiving operation
Module 4
Managing SLOB and Stock Shrinkage
- What is SLOB
- Reason for SLOB
- Stock shrinkage management
- Action to prevent shrinkage and SLOB
Module 5
Inventory and Stock Replenishment control level and accuracy
- Pull and Push system
- Kanban
- CRP and Periodic control
- Simple Average Forecasting method
- Historic Forecasting
- Reorder Level and Safety stock
- Turnover ratio
- Stock accuracy management
- Hybrid consignment stock
- VMI
- Consignment stock
- Cross docking
Module 6
Sustainable Warehouse and Inventory Operation and DRP Planning
- What is ESG
- Current trend in ESG system
- Action for ESG compliance in warehouse and inventory management
- Business Continuity Planning
- Threat and Risk Analysis
- RPO and RCO Objective in risk management
- Disaster Recovery Planning in warehouse operation
** Certificate of attendance will be awarded for those who completed the course
ABOUT THE FACILITATOR
SH Yeo
Academic & Professional Qualifications
Certified HRDF Trainer (TTT certificate number 4669)
Certified Professional Trainer and Facilitator (University Malaya, Malaysia)
- Diploma in Human Resource Management (UK)
- Diploma in Production Management (USA)
- MBA in Supply Chain Management (USA)
- 33 year of management experience in supply chain and operation
- Trainer & consultant since 2008
Mr. Yeo is a very experienced supply chain and operational manager. During his working career, spanning over 33 years, he has held various positions as following:-
1987 - with International Paint (later known as Akzo Nobel International Paint) as a Storekeeper
1989 to 1992 @ Warehouse Executive
1992 to 1993 @ Warehouse Manager
1993 to 1998 @ Production Manager
1998 to 1999 @ join Melandas as a Logistics and Purchasing Manager.
1999 to 2004 @ join Dian Creative as a Material Manager
2004 to 2006 @ join Joubert SA Malaysia as Purchasing Manager
2006 to 2008 @ Procurement Manager
2008 to 2019 @ Supply Chain Manager and Company Director
His major achievements include the following:
a) Increase productivity in the production department by providing intrinsic and extrinsic motivation to the employees from 1993 to 1998.
b) Making major decision to advise a MNC company to drop LMW warehousing scheme and adopting MITI PC1 and 2 exemption system to help company to be more competitive in the local and oversea market in 1998.
c) Co coordinating Kastam licensing and reporting to solve company reporting and licensing issue with Kastam
d) Establishing control and procedure and bringing awareness to employee on important of supply chain control in 2004 until 2019 and achieving 100% shipment performances to customers
e) Involve in negotiating with a major customer from Europe to secure new contract and beside visiting overseas suppliers for performances improvement and selection of new suppliers
f) Carry out new product development by working with engineering and design team and suppliers, including spending on site at supplier premise to solve new product design issue
g) Introduced new procedures in warehouse and operation for better control of operation and reporting system
h) Managing and conducting cost reduction management program from 2008 to 2013 and reduce cost for the company by up to RM6.5 mil.
i) Involve in managing suppliers contract and involving in proposing and drafting new contract and contract renewal for suppliers from 2008 until 2019 (early retirement) by working with suppliers and internal stakeholders with guidance from legal expert.
j) Managing Non Disclosure Agreement with suppliers to protect company intellectual property
He has been conducting training since 2008 and recently retired as a fulltime supply chain manager and company director to concentrate on full time training and coaching.
His areas of training based on his many years experiences in the industry are as following:-
- Inventory and Warehouse Management
- Supply Chain Management
- Cost Reduction
- Strategic Procurement and Purchasing Management
- Import and Export Documentation Process
- International Payment Risk Mitigation
- Negotiation
- Incoterms and Impact on Trade
- Trade Financing
- Risk on Procurement Fraud
- Letter of Credit and Documentary control
- Procurement contract management
- Incoterms 2020 – Benefit, Risk and Cost on Rule of Delivery
Some of the companies he has conducted training includes:
- Sepang Aircraft Engineering (a subsidiary of AIRBUS)
- Inari Amerton Berhad
- Syarikat Wen Ken Drug Sdn Berhad
- MyMedic Innovation Sdn Berhad
- Public Training program in Supply Chain , Purchasing , Warehousing and Incoterms
- Q Value ADD Penang
- World Kitchen Berhad (Pasir Gudang)
- Food Excellence Sdn Berhad
- Nanmu Yarn Manufacturing
- Chuen Cheong Food Industry
- Syarikat Batu Bata Kia Lim Berhad
- Accenture
- Continental Tyres Malaysia
- Plexus Malaysia
- Escatec Manufacturing
- Canon Medical System
- Kian Joo Manufacturing
- Frenken Mechatronics
- Hershey Foods
- BINA Plastics
- Kian Joo
- AUO Sun power
(SBL Khas / HRD Corp Claimable Course)
TRAINING FEE
14 hours Remote Online Training (Via Zoom)
RM 1,296.00/pax (excluded 8% SST)
2 days Face-to-Face Training (Physical Training)
RM 2,250.00/pax (excluded 8% SST)
Group Registration: Register 3 participants from the same organization, the 4th participant is FREE.
(Buy 3 Get 1 Free) if Register before 30 Jun 2025. Please act fast to grab your favourite training program!We hope you find it informative and interesting and we look forward to seeing you soon.
Please act fast to grab your favorite training program! Please call 012-588 2728
or email to pearl-otc@outlook.com
Do forward this email to all your friends and colleagues who might be interested to attend these programs
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We will remove your name from the list and you will not receive any additional e-mail
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Pearl
by "sump@otcsb.com.my" <sump@otcsb.com.my> - 10:59 - 28 Jun 2025 -
Explore Our Extensive Range of Knitted Accessories
Respectful Info,
Hello! I am Lili, from Tonglu Xinsheng Knitting Co., LTD.. Here, I have the great honor to recommend to you our company's Knitted scarf, Knitted hat, knitted blanket.
Knitted Hat and Scarf is a high-quality product, designed to help customers solve the problem of high unit price, no source factory, poor quality materials and so on. With our excellent quality shipping speed, our knitted hats and knitted scarves have achieved remarkable results in the market and have been well received by many customers.
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Lili
whatsapp:+852 9351 7189
Hangzhou Tonglu Xinsheng knitting Co., LTDLili
by "Ss bsh Mkjsh" <3947945@gmail.com> - 09:04 - 28 Jun 2025 -
Explore the excellent quality of copper air brake connectors
Dear Info,We are delighted to introduce ourselves as ZHUJI XIANGJIA MECHANICAL CO., LTD, a leading manufacturer of high-quality brass fittings, specializing in TRUCK BRASS AIR BRAKE Tubing Fitting products. Our company prides itself on sourcing the finest raw materials and ensuring efficient delivery to the port within just 1 hour. Our fittings come with external NPTF threads and pre-coated thread sealant, offering a complete range of products in various sizes.We believe that our products can meet your exact requirements and provide a reliable solution for your projects. We are committed to delivering superior quality and excellent service to our valued customers.We look forward to the opportunity to work together and provide you with the best products and services. Please do not hesitate to contact us for any further information or inquiries.Best wishesZHUJI XIANGJIA MECHANICAL CO., LTD
by "Zalome Monserratti" <monserrattizalome@gmail.com> - 07:44 - 28 Jun 2025 -
HRDC CLAIMABLE COURSE !!! Finance Analysis, Costing, Modelling And Budgeting (22 & 23 Sept 2025)
Please call 012-588 2728
email to pearl-otc@outlook.com
HYBRID PUBLIC PROGRAM
FINANCE ANALYSIS, COSTING,
MODELLING AND BUDGETING
(** Choose either Zoom OR Physical Session)
Remote Online Training (Via Zoom) &
Dorsett Grand Subang Hotel, Selangor (Physical)
(SBL Khas / HRD Corp Claimable Course)
Date : 22 Sept 2025 (Mon) | 9am – 5pm By Joyce
23 Sept 2025 (Tue) | 9am – 5pm . .
OVERVIEW
This course is designed for managers who desires more knowledge about how to do finance analysis, budgeting and costing for a company department, cost center, project, products and services.
It also provides an accounting and finance primer to allow managerial professionals to do accurate costing, analysis, budgeting and forecasting to avoid issues of not meeting Key Performance Targets (KPI) targets.
KEY TAKEAWAYS
At the end of the program, participants will benefit from:
· Revisit your organization vision & mission to be relevant in today’s competitive environment.
· Devise ways to achieve your budget targets
· Learnt from successful budgeting using beyond budgeting approach
· Plan how to achieve optimum profitability under budget constraints
· Consider the basis for deciding whether to proceed or reject the project proposal
· Managing Materials, Labour & overheads costs
· Strategies On creating Turnaround for The Company via application of cost reduction and cost recovery strategies to manage and achieve target budget KPIs
· Strategies to Improve Debt Collection & Cash Flow
· Formulating Cost Reduction Strategies for Your Organization Costs
· Understanding the tracking Cost Control Using Key Performance Indicators (KPI) and variance analysis reports
· Perform financial modelling for budget and forecasts tasks using exponential smoothing and growth model, practical excel formulas, functions for financial data analysis, lookup and formula referencing.
· Understand and do financial modelling for capital budgeting using payback period, Discounted Cash Flow (DCF), Net Present Value (NPV) and Internal Rate of Return (IRR) to evaluate feasibility of project and build the management dashboard.
TARGET AUDIENCE
Business Managers, Project Managers, Financial Analysts, Finance Managers and Accounting Managers of all levels who had responsibility in areas of financial analysis, costing, forecasting and doing annual budgets. This can be extended to staff who have delegated responsibilities to perform analysis, costing and budgeting management and control tasks.
METHODOLOGY
Interactive Lectures, Gamified Quiz, Videos, Hands on excel exercises and group discussions
Important note: Participants will be required to bring own laptop for hands on excel exercises on financial analysis, costing and budgeting and spot quiz
OUTLINE OF WORKSHOP
DAY 1
Session One: Essentials budgeting and forecasting basics
· Reviewing the basic financial building blocks: - Income Statement - Balance Sheet - Cash Flow as basis for budgeting.
· Setting objective of the business: Is the budget in-line with the target of the shareholders?
· Department budget components
· Budget creating analysis and forecasting strategies
· Strategies for aligning the department budget
Case Studies Analysis
Is your budgets well equipped to deal with external trends in the industry?
Session Two: Collaborative Budgeting and Forecasting Techniques
· Increasing participation of various department in the budgeting and forecasting process
· Working hand-in-hand with aviation associations and experts that help spot industry trends and forecast potential happenings in areas such as new airlines entrants, demand, prices and labour cost.
· Putting your corporate strategy at the forefront of the budgeting process: Is this the way moving forward?
· Understanding company’s financial management information systems
· Understanding the accepted industry budgeting and finance standards
· Identify weaknesses in your company’s department budget and suggest ways of improvement to optimise the accuracy and minimise potential deviations from the budget
Session 3: Introduction and overview of Financial Modelling
Training method: Requires hands on excel using laptop
· Define the Terms Model and Financial Model.
· Learn the 10 steps to create good Financial Models.
· The 12 steps to Improving traditional Financial Models.
· Use Flowcharting Techniques to improve your model.
Modelling and Reporting techniques-Tips for best practice structure and design of financial models
· Separation of inputs, calculations and outputs
· Avoiding hard coding
· How to best include adjustments
· Effective styling to purpose
· Indicators of risk and mitigating the risk of error
· Using reconciliations and zero checks.
· Tips for effective reporting
Key practical formulas for financial data analysis, validation and modelling
Understanding Financial Functions and hands on session
· Using PMT
· Using FV
· Using NPV
· Using PV
· Using RATE
· Using EFFECT
· Using NOMINAL
Understanding Data Lookup Functions
· Using VLOOKUP
· Using VLOOKUP for Exact Matches
· Using HLOOKUP
· Using INDEX
· Using Match
· Using SUM IF and SUM Ifs
DAY 2
Session 4: Monitoring Budgets and Forecast essentials
· Prepare and identify cost recovery plans (e.g., charge backs)
· Using periodic financial reports to monitor budget progress
· Using budgets for planning and control
· Business plans and policies
· Understand accounting policies and procedures related to revenue and expense recognition
· Strategies for monitoring and controlling revenues and expense
Session 5: Increasing Organisations’ Competitive Advantage through Value Costing
· Understanding the importance of using relevant costs for decision-making models.
· Terminology, valuation principles and financial reports.
· Accurately estimating different costing categories: Fixed, Variable and Semi-Variable
· Recognising seasonality trends in the business that can influence cost forecasting
· Case Study exercise: Participants will be given cost data and related supporting information from which you will create forecasting models, standard costs/budget values as well as estimating the fixed and variable behavior of the costs •
· Uncovering business challenges in cost management and segregating them into fixed, variable and semi-variable categories
· Principles of sunk costs, operating costs, appraisals and bench marking
Section 6: Capital Budgeting.
Depths of capital budgeting long-range financial plan with key analysis
· Build forecast models using exponential smoothing method
· Use exponential growth rate by plotting data into scatter plots, and perform correlations analysis between business indicators for growth rate prediction.
· Introduction to What If Analysis AKA Sensitivity Analysis
· Use Solver to search feasible solutions and decide on the most optimal choice
· Use Break-even analysis
· Identify major financial ratios.
· Use Financial Ratios to Measure a Firm’s Financial Performance in financial forecasts and plans.
** Certificate of attendance will be awarded for those who completed the course
ABOUT THE FACILITATOR
JOYCE
Chartered Accountant, Fellow ACCA UK (Year 2008) and MIA (Year 2003)
Certified Train the Trainer (TTT), PSMB, 2015 No: 13320
Certified Neuro Linguistic Programme (NLP) Practitioner & Certified TimeLine Therapy NLP Coach, 2017 (ABNLP) & Licensed Hypnotherapist (Association of Hypnotherapy Practitioners Malaysia AHPM 2017)
Certified Change Management Practitioner (PROSCI USA – 2017)
Joyce is a Fellow Member of Chartered Association of Certified Accountants (ACCA), United Kingdom (UK) and a Chartered Accountant member of Malaysia Institute of Accountants (MIA). Her career began in one of the largest Malaysia conglomerate, Berjaya Group of Companies in role of a group financial accountant. She then moved into telecommunications (Maxis Communications, Nokia Networks) and ICT industry (IBM Malaysia) in various roles in management, business & operational finance, finance analysis, planning & budgeting. Since year 2012 & beyond, she was headhunted to join one of the established regional and global FMCG food/beverage, finance tech and recently, Avon, a global cosmetics single and multi -level marketing industry in a senior commercial finance leadership role.
Her interest in training and facilitation began in Nokia Networks Malaysia when she was requested to train business managers the essentials of finance analysis, Sarbannes Oxley (SOX) compliance requirements and interpretation of financials.
Due to passion and interest in public speaking, training and development she was the Past President of Malaysian Insititute of Human Resource Management (MIHRM) Toastmasters Club in year 2007-2008. She successfully obtained Advance Communication Bronze, Advanced Communication Silver (ACB, ACS) and Competent Leader (CL) communication awards from Toastmasters International, USA. In addition, she was Past President of Rotaract Club of Port Klang Centennial, part of Rotary International Organisation.
What you can expect from Joyce is the ability to explain some how complex financial concepts in layman’s terms. Plus point is her vast experience in business, finance, accounting & people management gained in Malaysia PLCs and global multi-national companies will enriches participants’ knowledge and increases their aptitude for appreciating the intricate subject of Finance and Management. She also familiar with training of junior accountants in shared services accounting function environment due to exposure in IBM Malaysia in shared services regional accounting & finance center.
(SBL Khas / HRD Corp Claimable Course)
TRAINING FEE
14 hours Remote Online Training (Via Zoom)
RM 1,296.00/pax (excluded 8% SST)
2 days Face-to-Face Training
(Physical Training at Hotel)
RM 1,900.00/pax (excluded 8% SST)
Group Registration: Register 3 participants from the same organization, the 4th participant is FREE.
(Buy 3 Get 1 Free) if Register before 12 Sept 2025. Please act fast to grab your favourite training program!We hope you find it informative and interesting and we look forward to seeing you soon.
Please act fast to grab your favorite training program! Please call 012-588 2728
or email to pearl-otc@outlook.com
Do forward this email to all your friends and colleagues who might be interested to attend these programs
If you would like to unsubscribe from our email list at any time, please simply reply to the e-mail and type Unsubscribe in the subject area.
We will remove your name from the list and you will not receive any additional e-mail
Thanks
Regards
Pearl
by "pearl@otcmarketing.com.my" <pearl@otcmarketing.com.my> - 05:57 - 28 Jun 2025 -
The week in charts
The Week in Charts
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by "McKinsey Week in Charts" <publishing@email.mckinsey.com> - 03:28 - 28 Jun 2025