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-
Understanding Incoterms 2020, Customs Process & Trade Financing International and Domestic Trade (16 & 17 July 2025)
Please call 012-588 2728
email to pearl-otc@outlook.com
HYBRID PUBLIC PROGRAM
UNDERSTANDING INCOTERMS 2020, CUSTOMS PROCESS &
TRADE FINANCING INTERNATIONAL AND DOMESTIC TRADE
8 CPD Points Awarded by MBOT.
(** Choose either Zoom OR Physical Session)
Remote Online Training (Via Zoom) &
Dorsett Grand Subang Hotel, Selangor (Physical)
(SBL Khas / HRD Corp Claimable Course)
Date : 16 July 2025 (Wed) | 9am – 5pm By SH Yeo
17 July 2025 (Thu) | 9am – 5pm .
.
INTRODUCTION:
Incoterms is the rule of delivery.
Failure to understand the various Incoterms rules created problem for buyer and seller in international or domestic trade.
Common problems faced by many buyers and sellers when conducting domestic or international trade for example;
1. What will be my risk by using Incoterms that another party chosen?
2. Is there any benefit to use this particular Incoterms?
3. What will be my obligation and the other party obligation?
4. Is this Incoterms allowing me to have better opportunity and less risk as a seller?
5. Buying with an Incoterms of my choice, how do I decide which one to select?
6. Am I using the right rules with the Incoterms selected?
7. What will happen if I use a particular Incoterms but not the rule assigned to it?
8. How can I guarantee my payment will be paid without delay?
9. How do I negotiate for the best Incoterms and avoid hidden cost?
These are some of the questions many will be asking.
By attending this program, you will able to decide appropriately the safe mode of delivery and eliminate some of the misunderstanding between buyer and seller.
This program is to allow participants of the program to develop knowledge on the different type of Incoterms, understand the rules, benefit and risk.
. .
LEARNING OBJECTIVES:
By the end of the training, participants will able to:-
1. Understand the purpose of Incoterms in trade
2. Acquired the understanding of the rules of Incoterms
3. Understand the benefit and risk associated with the Incoterms learned
4. Able to implement the knowledge gain to activate the right steps when dealing with such rules
5. Develop ability to choose the proper Incoterms for delivery
6. Understand the risk mitigation process in selling or buying
7. Understand basic Letter of Credit and Documentary Collection payment method
8. Understand the risk and benefit of Letter of Credit and Documentary collection
9. Understand the purpose of Bank Guarantee in International Trade
TARGET AUDIENCE:
Key participants which are encourage to attend this program will be those involved in procurement or purchasing, logistics, shipping, sales, warehousing, finance and top management who are keen to understand the benefit and risk of Incoterms.
MODE OF LEARNING & DURATION:
Mode of learning is through presentation by the trainer with notes to be provided before the training proper. Brainstorming session and a short case study will be introduced and 20 questions test to be answered after the training and submitted during training.
OUTLINE OF WORKSHOP
DAY 1
Module 1 Origin of Incoterms and Basic of Trade
- International Chamber of Commerce
- History of Incoterms
- Evolution of Incoterms
- Parties in International Trade
- Cargo title – rights of seller and buyers
Module 2 Principal, Types, Key Differences and Purpose of Incoterms
- Learn about the key principle of Incoterms
- Understand the purpose of Incoterms
- Benefit of Incoterms
- Wrong Usage of Incoterms
- Incoterms for Negotiation
- Incoterms for multi modal transport
- Incoterms for Sea and waterway
- Understanding all the rule for a buyer and seller
- Main differences between Incoterms 2010 versus 2020
Module 3 Understanding Kastam and Good Packaging process and other documents
- Kastam policy in treating import duties and sales tax
- Method of calculating import duties and sales tax
- Kastam form used in Malaysia
- Type of cost to consider when choosing Incoterms
- Packaging for delivery
- Documents required for import and export
- Understand Free Trade Agreement and tariff code
- Certificate of Origin and Bill of Lading
1. Understanding EXW, FCA, FOB and FAS Incoterms
a. Benefit and Risk with these Incoterms
b. Rule of EXW
c. Rule of FCA
d. Rule of FOB
e. Rule of FAS
f. Key differences of the Incoterms
g. Quiz and Case study
DAY 2
2. Understanding CIF, CFR, CIP and CPT
a. Benefit and Risk with these Incoterms
b. Rule of CIF and CFR
c. Rule of CIP and CPT
d. Key differences of the Incoterms
3. Understanding DAP , DPU and DDP
a. Benefit and Risk with these Incoterms
b. Rule of DAP
c. Rule of new Incoterms DPU
d. Rule of DDP
e. Key differences of the Incoterms
f. Quiz and Case study for session 4
Module 4 - Understanding Trade Financing (Letter of Credit, Bank Guarantee and Documentary collection)
- Introduction to Letter of Credit
- Different type of Letter of Credit
- Parties in the Letter of Credit
- Basic Understanding of UCP 600
- Risk of Letter of Credit
- Incoterms rules applicable in Letter of Credit
- Introduction to Documentary Collection
- Documentary against Acceptance versus Payment
- Basic Understanding of UCP522
- Parties in Documentary collection
- Risk of Documentary collection
- Letter of Credit versus Documentary collection, which is riskier
- What is Standby Letter of Credit
- Method of applying Letter of Credit and Documentary collection
- What is SWIFT and how does it affect your trade transaction
- Understand purpose and when to use Bank Guarantee for International Trade
** Certificate of attendance will be awarded for those who completed the course
ABOUT THE FACILITATOR
SH Yeo
Academic & Professional Qualifications
Certified HRDF Trainer (TTT certificate number 4669)
Certified Professional Trainer and Facilitator (University Malaya, Malaysia)
- Diploma in Human Resource Management (UK)
- Diploma in Production Management (USA)
- MBA in Supply Chain Management (USA)
- 33 year of management experience in supply chain and operation
- Trainer & consultant since 2008
Mr. Yeo is a very experienced supply chain and operational manager and during his working career, spanning over 33 years, he has held various positions as following:-
1987 - with International Paint (later known as Akzo Nobel International Paint) as a Storekeeper
1989 to 1992 @ Warehouse Executive
1992 to 1993 @ Warehouse Manager
1993 to 1998 @ Production Manager
1998 to 1999 @ join Melandas as a Logistics and Purchasing Manager.
1999 to 2004 @ join Dian Creative as a Material Manager
2004 to 2006 @ join Joubert SA Malaysia as Purchasing Manager
2006 to 2008 @ Procurement Manager
2008 to 2019 @ Supply Chain Manager and Company Director
His major achievements include the following:-
1. Increase productivity in the production department by providing intrinsic and extrinsic motivation to the employees from 1993 to 1998.
2. Making major decision to advise a MNC company to drop LMW warehousing scheme and adopting MITI PC1 and 2 exemption system to help company to be more competitive in the local and oversea market in 1998.
3. Co coordinating Kastam licensing and reporting to solve company reporting and licensing issue with Kastam
4. Establishing control and procedure and bringing awareness to employee on important of supply chain control in 2004 until 2019 and achieving 100% shipment performances to customers
5. Involve in negotiating with a major customer from Europe to secure new contract and beside visiting overseas suppliers for performances improvement and selection of new suppliers
6. Carry out new product development by working with engineering and design team and suppliers, including spending on site at supplier premise to solve new product design issue
7. Introduced new procedures in warehouse and operation for better control of operation and reporting system
8. Managing and conducting cost reduction management program from 2008 to 2013 and reduce cost for the company by up to RM6.5 mil.
9. Involve in managing suppliers contract and involving in proposing and drafting new contract and contract renewal for suppliers from 2008 until 2019 (early retirement) by working with suppliers and internal stakeholders with guidance from legal expert.
10. Managing Non Disclosure Agreement with suppliers to protect company intellectual property
(SBL KHAS / HRD Corp Claimable Course)
TRAINING FEE
14 hours Remote Online Training (Via Zoom)
RM 1,296.00/pax (excluded 8% SST)
2 days Face-to-Face Training (Physical Training at Hotel)
RM 2,250.00/pax (excluded 8% SST)
Group Registration: Register 3 participants from the same organization, the 4th participant is FREE.
(Buy 3 Get 1 Free) if Register before 4 July 2025. Please act fast to grab your favourite training program!We hope you find it informative and interesting and we look forward to seeing you soon.
Please act fast to grab your favorite training program! Please call 012-588 2728
or email to pearl-otc@outlook.com
Do forward this email to all your friends and colleagues who might be interested to attend these programs
If you would like to unsubscribe from our email list at any time, please simply reply to the e-mail and type Unsubscribe in the subject area.
We will remove your name from the list and you will not receive any additional e-mail
Thanks
Regards
Pearl
by "sump@otcmsb.com.my" <sump@otcmsb.com.my> - 04:54 - 6 May 2025 -
Talent Management And Succession Planning (21 & 22 July 2025)
TALENT MANAGEMENT
AND SUCCESSION PLANNING
Venue :Dorsett Grand Subang Hotel, Selangor (SBL Khas / HRD Corp Claimable Course)
Date : 21 July 2025 (Mon) | 9am – 5pm By Feena
22 July 2025 (Tue) | 9am – 5pm . .
INTRODUCTION:
Many organizations have a formal strategy for developing their employees and identifying successors for critical positions. The Best-in-class organizations are those go beyond the traditional approach and focus on an integrated succession management process aimed at enhancing leaders’ current and future capabilities throughout the organization. Therefore, best-in-class succession management involves two key activities: tracking pivotal roles emerging as “resource pressure points” and proactively sourcing and developing a strong talent pool of future leaders.
In this program, the participant will be guided to apply the tools and techniques to identify talent pools for critical positions and develop talent for future leadership roles.
OBJECTIVES:
At the end of the session, the participants will be able to:
- Align Talent Management Strategies to Business Plan
- Assess Current Bench Strength for Critical Positions, Roles, and Function
- Assess the potential successors’ readiness for targeted positions
- Develop strategies to prepare potential successors for their future roles
- Use the appropriate tools to measure and manage their talent pools.
- Coach and develop their potential successors.
- Manage the Career Transition and Career Crossroad Challenges
TARGET GROUP:
Talent Management and Talent Development Professional, HR Professional. Head of Department
METHODOLOGY:
- Presentation
- Skills Practice
- Group Discussion
OUTLINE OF WORKSHOP
Module 1: Talent Management and Succession Planning
- How do you define talent for your organization?
- The difference between talent management and succession planning
- What is Succession Planning?
- Why organizations need to start Succession Planning
Module 2: Talent Management and Business Plan
- Alignment between the business plan and talent management strategy
- External and Internal Talent Issues
- Talent Management – where does it start?
Module 3: Critical Position
- Critical Position vs. Critical Person
- Identifying talent pools for critical positions
- Succession Planning tools and technique
Module 4: Assessing Current Talent Bench Strength
- Define the Hi-Potential Selection Process
- 9-Box Talent Matrix
- Talent Readiness Assessment
- Talent Review: Formal & Informal Structure
Module 5: Talent Reviews
- Holding a talent review – key things to consider
- A talent review framework – a practical example of a talent review in action
- The difference between high potential and high performance
- Internal identification of talent – key roles and paths and creating the right climate
Module 6: Talent Development, Career Guidance & Progression
- Career Path (Technical & Management)
- Developing Individual Career Development Plan (70:20:10 Concept)
- Development Intervention Tools (8 quarters plan)
- Talent Progress Monitoring and Tracking Tools
Module 7: Retaining Your Top Talent
- The Dilemma – Shall we tell the Top Talent?
- Career Talk & Stay Interview
- Managing Talent expectations and needs
- Managing other employees
Module 8: Aiming for Smooth Leadership Transition
- Developing Successor’s Transition Plan
- Clarifying Roles and Creating Performance Standard
- Dealing with Critical Career Crossroad
- Managing Talent Mobility
** Certificate of attendance will be awarded for those who completed the course
ABOUT THE FACILITATOR
Feena
PROFESSIONAL CERTIFICATION
- Certified Master Coach NLP
- Certified Master Practitioner NLP
- Certified Master Practitioner Language and Behavior
- Certified SHL Profiler
- Certified Coaching and Mentoring Professional
- Certified DISC & Everything DiSC Trainer
- Certified Situational Leadership Trainer
- Certified Leading Positive Performance (Orange Frog) Trainer
- Certified Change Essential Trainer
- Certified Virtual LearnCaster (Practitioner and Facilitator)
- Certified Master Practitioner of The Take Charge! Learning Facilitator System
- Certified MOGL-Evivve Trainer
Feena is an enthusiastic educator and learner specializing in Talent Management and Development. She coached individuals and business leaders in discovering their path to personal and professional success.
Academically, she holds a Master of Business Administration, Bachelor in Human Resources Management, and Diploma in Hotel & Catering Management. Feena is a certified trainer for DiSC and Everything DiSC, Situational Leadership, Leading Positive Performance, Change Essential. She is also a certified Master Practitioner NLP and LAB profile.
Feena has more than 20 years of experience in Learning and Development. Her expertise includes developing internal trainers, analyzing training needs(TNA), Talent Assessment for recruitment and succession planning, coaching, mentoring, present and future leaders development, Industrial Relations, and performance management. She has developed and facilitated leadership and business essential skills courses through Virtual Platforms and classroom setup (face-to-face) to help organizations attract, grow and retain the right talent to support the business growth.
She has delivered courses in the Middle East, Asia Pacific, Europe, and Africa. Her clients are from Automotive, Oil, Gas & Petrochemical, Manufacturing, Sanitation, Education (Academy, Private Institution), Transportation, GLCs, Property Developer, and Construction.
With Feena’s expertise in refining and strengthening their HR and Learning & Development practices, clients built a more robust workforce to support the business growth.
EDUCATION
- Master in Business Admin. The University of Melbourne
- BBA (Human Resource Mgmt UiTM, Shah Alam
- Dip. in Hotel & Catering Mgmt UiTM, Shah Alam
EXPERIENCE
1. Technip Geoproduction (M) Sdn Bhd
- L&D, ER and IR Manager
- Human Resource Manager
- Human Resource Development Manager
2. Baker Hughes Incorporated
- Regional Learning Consultant (Middle East & Asia Pacific)
3. Aluminium Company of Malaysia Berhad
- Training and Development Manager
4. Texas Instruments (M) Sdn Bhd
- TPM & Training Facilitator
SPECIALIZATION
- Talent Development and Management
- Talent Assessment
- Succession Planning and Management
- Coaching & Mentoring
PAST AND PRESENT CLIENTS
- Automotive
- Oil, Gas & Petrochemical
- Manufacturing
- Sanitation
- Education (Academy, Private Institution)
- Transportation
- GLCs
- Property Developer and Construction
- SME and Microbusinesses
(SBL Khas / HRD Corp Claimable Course)
TRAINING FEE
2 days Face-to-Face Public Program
RM 2,250.00/pax
(excluded 8% SST)
Group Registration: Register 3 participants from the same organization, the 4th participant is FREE.
(Buy 3 Get 1 Free) if Register before 11 July 2025. Please act fast to grab your favourite training program!We hope you find it informative and interesting and we look forward to seeing you soon.
Please act fast to grab your favorite training program! Please call 012-588 2728
or email to pearl-otc@outlook.com
Do forward this email to all your friends and colleagues who might be interested to attend these programs
If you would like to unsubscribe from our email list at any time, please simply reply to the e-mail and type Unsubscribe in the subject area.
We will remove your name from the list and you will not receive any additional e-mail
Thanks
Regards
Pearl
by "pearl@otcmsb.com.my" <pearl@otcmsb.com.my> - 02:25 - 6 May 2025 -
Data centers: How companies can scale their investments
Only McKinsey Perspectives
The race for competitive advantage Brought to you by Alex Panas, global leader of industries, & Axel Karlsson, global leader of functional practices and growth platforms
Welcome to the latest edition of Only McKinsey Perspectives. We hope you find our insights useful. Let us know what you think at Alex_Panas@McKinsey.com and Axel_Karlsson@McKinsey.com.
—Alex and Axel
—Edited by Belinda Yu, editor, Atlanta
This email contains information about McKinsey's research, insights, services, or events. By opening our emails or clicking on links, you agree to our use of cookies and web tracking technology. For more information on how we use and protect your information, please review our privacy policy.
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Copyright © 2025 | McKinsey & Company, 3 World Trade Center, 175 Greenwich Street, New York, NY 10007
by "Only McKinsey Perspectives" <publishing@email.mckinsey.com> - 01:26 - 6 May 2025 -
Innovative Petrochemical Equipmrnt Solutions for Enhanced Operational Efficiency
Dear info,
We are a manufacturing and trading combo for petrochemical special equipment in China, with more than 11 years full experience and a profession sales team.
If you need any product, please reply me.We will provide professional services and appropriate prices.
Best regards !
Jason
Senior Sales Manager
Lianyungang Gongding Petrochemical Machinery Manufacturing Co., Ltd.
No. 9, Keji Road 4, Songtiao Development Zone, Lianyungang City and No. 20-2, Jinqiao Road, Dapu Industrial Park, Lianyungang City
Website:https://www.gdpetrochemical.com/
by "Jason" <Jason@gd-petrochemical.com> - 10:51 - 5 May 2025 -
The Executive Mastermind Comes to London – Will You Be There?
The Executive Mastermind Comes to London – Will You Be There?
Hi MD Abul,
I’d like to personally invite you to join us for an upcoming in-person session of The Executive Mastermind, happening the 28th of this month in London.
This isn’t your typical event. It’s a hands-on, executive-level conversation with leaders who are navigating ERP and digital transformations, just like you. Our focus is on Phase 0: the foundational stage that sets the tone for the entire journey.
The truth is, most digital transformations don’t fail because teams aren’t working hard. They fail because the early warning signs were missed or ignored. In this session, we’ll dig into what’s working, what’s not, and how organizations are preparing themselves for success before selecting a system or launching implementation.
Whether you're a CIO, project leader, or transformation executive navigating the complexities of an ERP or digital transformation, this is your opportunity to connect with peers who are facing similar challenges, exchange real-world insights, and walk away with practical strategies you can apply immediately.
Register here: Mastermind
Best regards,
Eric Kimberling
Third Stage Consulting 384 Inverness Pkwy Suite Suite #200 Englewood Colorado 80112 United States
You received this email because you are subscribed to Marketing Information from Third Stage Consulting.
Update your email preferences to choose the types of emails you receive.
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by "Eric Kimberling" <eric.kimberling@thirdstage-consulting.com> - 08:15 - 5 May 2025 -
high-quality electrical products
Hiinfo,
Good day.
I’m Luca Lau from Hangzhou Liyi Electrical Equipment Co., Ltd. We specialize in high-quality electrical products including transformers, switch status indicators, and temperature & humidity controllers. Our solutions are designed to improve efficiency and reliability in modern electrical systems.
I would welcome the opportunity to discuss your requirements and explore potential collaboration. Please let me know a convenient time for a call.
Best regards,
Luca
Hangzhou Liyi Electrical Equipment Co., Ltd
Email: luca@liyiep.com
Whatsapp / Tel: +86 13386526575
Web: www.liyiep.com
by "L-james" <L-james@liyipower.com> - 07:04 - 5 May 2025 -
Reliable Busbar Solutions for Industrial & Commercial Power Distribution
Dear info ,
I hope this message finds you well. My name is [Your Name] from Hunan Renyun Busway Co., Ltd., a trusted manufacturer of electrical power distribution systems since 2008.
Our expertise lies in designing and producing high-performance copper and aluminum busbars (busways), cable trays, and related solutions tailored for industrial plants, commercial complexes, data centers, and infrastructure projects. With compliance to ISO, UL, and IEC standards, our product portfolio includes low-voltage, medium-voltage, and high-current busbars engineered for durability, safety, and energy efficiency.
Many of our clients appreciate the reduced maintenance and long-term reliability our systems provide. Should you have upcoming projects requiring robust power distribution components, we’d be glad to review your specifications and share tailored recommendations.
Kindly let us know how we can assist.
Best regards,
HUNAN RENYUN BUSBAR CO.,LTD
Add:No. 147, East 11th Road, Langli Industrial Park, Economic Development Zone, Changsha City, Hunan Province,410100,China
Email:willy@rybusbar.com
Mob/Whatsapp:+86 13924302650
Web:www.rybusway.com
by "Sanjines Radeland" <radelandsanjines@gmail.com> - 06:31 - 5 May 2025 -
Custom Cable Trays | Engineered for Your Unique Needs
Dear info,
Complex projects require precision. Shanghai Qiongkai offers fully customized Cable Trays backed by:
** In-House Engineering Team: 20+ experts with 10+ years in structural design.
**3D Modeling & Prototyping: Validate designs before production.
** Seamless Integration: Compatible with Light Steel Keels and Seismic Brackets.Or request a product sample at any time.
Feel free to reply for further discussion your requirements.Best regards,
customerSales Manager | Shanghai Qiongkai
by "customer" <customer@qkindustry.com> - 05:45 - 5 May 2025 -
grow room dehumidifier with Microchannel High EER 4.0 ETL certificate
Hi info
We are dehumidifier factory in China.
USD175 dehumidifier in 50L/D
grow room dehumidifier with Microchannel High EER 4.0 with ETL certificate. USD 1288/unit for 506 pints(26.7℃/60%)
Here are some models which we can supply customization.
Thanks
by "Winford Gatica" <gaticawinford@gmail.com> - 02:26 - 5 May 2025 -
How Canva Collects 25 Billion Events a Day
How Canva Collects 25 Billion Events a Day
This article walks through how Canva structures, collects, and distributes billions of events daily, without drowning in tech debt and increasing cloud bills.͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ Forwarded this email? Subscribe here for moreACI.dev: The Only MCP Server Your AI Agents Need (Sponsored)
ACI.dev’s Unified MCP Server provides every API your AI agents will need through just one MCP server and two functions. One connection unlocks 600+ integrations with built-in multi-tenant auth and natural-language permission scopes.
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Disclaimer: The details in this post have been derived from the articles written by the Canva engineering team. All credit for the technical details goes to the Canva Engineering Team. The links to the original articles and videos are present in the references section at the end of the post. We’ve attempted to analyze the details and provide our input about them. If you find any inaccuracies or omissions, please leave a comment, and we will do our best to fix them.
Every product team wants data. Not just numbers, but sharp, trustworthy, real-time answers to questions like: Did this new feature improve engagement? Are users abandoning the funnel? What’s trending right now?
However, collecting meaningful analytics at scale is less about dashboards and more about plumbing.
At Canva, analytics isn’t just a tool for dashboards but a part of the core infrastructure. Every design viewed, button clicked, or page loaded gets translated into an event. Multiply that across hundreds of features and millions of users, and it becomes a firehose: 25 billion events every day, flowing with five nines of uptime.
Source: Canva Engineering Blog Achieving that kind of scale requires deliberate design choices: strict schema governance, batch compression, fallback queues, and a router architecture that separates ingestion from delivery.
This article walks through how Canva structures, collects, and distributes billions of events daily, without drowning in tech debt and increasing cloud bills.
Their system is organized into three core stages:
Structure: Define strict schemas
Collect: Ingest and enrich events
Distribute: Route events to appropriate destinations
Let’s each look at each stage in detail.
Structure
Most analytics pipelines start with implementation speed in mind, resulting in undocumented types and incompatible formats. It works until someone asks why this metric dropped, and there is no satisfactory answer.
Canva avoided that trap by locking down its analytics schema from day one. Every event, from a page view to a template click, flows through a strictly defined Protobuf schema.
Instead of treating schemas as an afterthought, Canva treats them like long-term contracts. Every analytics event must conform to a Protobuf schema that guarantees full transitive compatibility:
Forward-compatible: New consumers must handle events created by old clients.
Backward-compatible: Old consumers must handle events from new clients.
Breaking changes like removing a required field or changing types aren’t allowed. If something needs to change fundamentally, engineers ship an entirely new schema version. This keeps years of historical data accessible and analytics queries future-proof.
To enforce these schema rules automatically, Canva built Datumgen: a layer on top of protoc that goes beyond standard code generation.
Datumgen handles various components like:
TypeScript definitions for frontends, ensuring events are type-checked at compile time.
Java definitions for backend services that produce or consume analytics.
SQL schemas for Snowflake, so the data warehouse always knows the shape of incoming data.
A live Event Catalog UI that anyone at Canva can browse to see what events exist, what fields they contain, and where they’re routed.
Every event schema must list two human owners:
A Technical Owner: Usually the engineer who wrote the event logic.
A Business Owner: Often a data scientist who knows how the event maps to product behavior.
Fields must also include clear, human-written comments that explain what they mean and why they matter. These aren’t just helpful for teammates. They directly power the documentation shown in Snowflake and the Event Catalog.
Collect
The biggest challenge with analytics pipelines isn’t collecting one event, but collecting billions, across browsers, devices, and flaky networks, without turning the ingestion service into a bottleneck or a brittle mess of platform-specific hacks.
Canva’s ingestion layer solves this by betting on two things: a unified client and an asynchronous, AWS Kinesis-backed enrichment pipeline. Rather than building (and maintaining) separate analytics SDKs for iOS, Android, and web, Canva went the other way: every frontend platform uses the same TypeScript analytics client, running inside a WebView shell.
Only a thin native layer is used to grab platform-specific metadata like device type or OS version. Everything else, from event structure to queueing to retries, is handled in one shared codebase.
This pays off in a few key ways:
Engineers don’t have to fix bugs in three places.
Schema definitions stay consistent across platforms.
Feature instrumentation stays unified, reducing duplication and drift.
Once events leave the client, they land at a central ingestion endpoint.
Before anything else happens, each event is checked against the expected schema. If it doesn’t match (for example, if a field is missing, malformed, or just plain wrong) it’s dropped immediately. This upfront validation acts as a firewall against bad data.
Valid events are then pushed asynchronously into Amazon Kinesis Data Streams (KDS), which acts as the ingestion buffer for the rest of the pipeline.
The key move here is the decoupling: the ingestion endpoint doesn’t block on enrichment or downstream delivery. It validates fast, queues fast, and moves on. That keeps response times low and isolates ingest latency from downstream complexity.
The Ingest Worker pulls events from the initial KDS stream and handles all the heavy lifting that the client can’t or shouldn’t do, such as:
Geolocation enrichment based on IP.
Device fingerprinting from available metadata.
Timestamp correction to fix clock drift or stale client buffers.
Once events are enriched, they’re forwarded to a second KDS stream that acts as the handoff to the routing and distribution layer.
This staging model brings two major benefits:
It keeps enrichment logic separate from the ingestion path, preventing slow lookups or third-party calls from impacting front-end latencies.
It isolates faults. If enrichment fails or lags, it doesn’t block new events from entering the pipeline.
Deliver
A common failure mode in analytics pipelines isn’t losing data but delivering it too slowly. When personalization engines lag, dashboards go blank, or real-time triggers stall, it usually traces back to one culprit: tight coupling between ingestion and delivery.
Canva avoids this trap by splitting the pipeline cleanly. Once events are enriched, they flow into a decoupled router service.
The router service sits between enrichment and consumption. Its job is simple in theory but crucial in practice: get each event to the right place, without letting any consumer slow down the others.
Here’s how it works:
Pulls enriched events from the second Kinesis Data Stream (KDS).
Matches each event against the routing configuration defined in code.
Delivers each event to the set of downstream consumers that subscribe to its type.
Why decouple routing from the ingest worker? Because coupling them would mean:
A slow consumer blocks all others.
A schema mismatch in one system causes cascading retries.
Scaling becomes painful, especially when some consumers want real-time delivery and others batch once an hour.
Canva delivers analytics events to a few key destinations, each optimized for a different use case:
Snowflake (via Snowpipe Streaming): This is where dashboards, metrics, and A/B test results come from. Latency isn’t critical. Freshness within a few minutes is enough. However, reliability and schema stability matter deeply.
Kinesis: Used for real-time backend systems related to personalization, recommendations, or usage tracking services. Kinesis shines here because it supports high-throughput parallel reads, stateful stream processing, and replay.
SQS Queues: Ideal for services that only care about a handful of event types. SQS is low-maintenance and simple to integrate with.
This multi-destination setup lets each consumer pick the trade-off it cares about: speed, volume, simplicity, or cost.
The platform guarantees “at-least-once” delivery. In other words, an event may be delivered more than once, but never silently dropped. That means each consumer is responsible for deduplication, whether by using idempotent writes, event IDs, or windowing logic.
This trade-off favors durability over purity. In large-scale systems, it’s cheaper and safer to over-deliver than to risk permanent data loss due to transient failures.
Infrastructure Cost Optimization
Here’s how the team brought infrastructure costs down by over 20x, without sacrificing reliability or velocity.
SQS + SNS
The MVP version of Canva’s event delivery pipeline leaned on AWS SQS and SNS:
Easy to set up.
Scaled automatically.
Integrated smoothly with existing services.
But convenience came at a cost. Over time, SQS and SNS accounted for 80% of the platform’s operating expenses.
That kicked off a debate between streaming solutions:
Amazon MSK (Managed Kafka) offered a 40% cost reduction but came with significant operational overhead: brokers, partitions, storage tuning, and JVM babysitting.
Kinesis Data Streams (KDS) wasn’t the fastest, but it won on simplicity, scalability, and price.
The numbers made the decision easy: KDS delivered an 85% cost reduction compared to the SQS/SNS stack, with only a modest latency penalty (10–20ms increase). The team made the switch and cut costs by a factor of 20.
Compress First: Then Ship
Kinesis charges by volume, not message count. That makes compression a prime lever for cost savings. Instead of firing events one by one, Canva performs some key optimizations such as:
Batch collecting hundreds of events at a time.
Compressing them using ZSTD: a fast, high-ratio compression algorithm.
Pushing compressed blobs into KDS.
This tiny shift delivered a big impact. Some stats are as follows:
10x compression ratio on typical analytics data (which tends to be repetitive).
~100ms compression/decompression overhead per batch: a rounding error in stream processing.
$600,000 in annual savings, with no visible trade-off in speed or accuracy.
KDS Tail Latency
Kinesis isn’t perfect. While average latency stays around 7ms, tail latency can spike over 500ms, especially when shards approach their 1MB/sec write limits.
This poses a threat to frontend response times. Waiting on KDS means users wait too. That’s a no-go.
The fix was A fallback to SQS whenever KDS misbehaves:
If a write is throttled or delayed, the ingestion service writes to SQS instead.
This keeps p99 response times under 20ms, even under shard pressure.
It costs less than $100/month to maintain this overflow buffer.
This fallback also acts as a disaster recovery mechanism. If KDS ever suffers a full outage, the system can redirect the full event stream to SQS with no downtime.
Conclusion
Canva’s event collection pipeline is a great case of fundamentals done right: strict schemas, decoupled services, typed clients, smart batching, and infrastructure that fails gracefully. Nothing in the architecture is wildly experimental, and that’s the point.
Real systems break when they’re over-engineered for edge cases or under-designed for scale. Canva’s approach shows what it looks like to walk the line: enough abstraction to stay flexible, enough discipline to stay safe, and enough simplicity to keep engineers productive.
For any team thinking about scaling their analytics, the lesson would be to build for reliability, cost, and long-term clarity. That’s what turns billions of events into usable insight.
References:
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by "ByteByteGo" <bytebytego@substack.com> - 11:36 - 5 May 2025 -
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A leader’s guide to tech-powered people management
Leading Off
Automate and also relate Brought to you by Alex Panas, global leader of industries, & Axel Karlsson, global leader of functional practices and growth platforms
Welcome to the latest edition of Leading Off. We hope you find our insights useful. Let us know what you think at Alex_Panas@McKinsey.com and Axel_Karlsson@McKinsey.com.
—Alex and Axel
The future of work is being shaped by a number of disruptions, from new technologies and hybrid working models to generational shifts in the workforce and geopolitical risks. As leaders think about how these forces may affect their employees’ roles and productivity, it’s important to consider how their approaches to managing people will also need to change. What role will human-centered leadership play in a more tech-powered work environment? This week, we look at a new operating model for people management that reflects a growing focus on employee engagement and development, the fluid allocation of skills, and “humanness” in the workplace.
AI and other emerging technologies can enable organizations to automate more functions across their workforce—and, in turn, help make their employees more satisfied and productive. McKinsey Partners Asmus Komm, Fernanda Mayol, Sandra Durth, and their coauthors say that now is the time for companies to embrace a tech-enabled approach to people management that delivers more personalized employee experiences and enables organizations to be more proactive, data-driven, and fluid in matching skills to tasks. “Furthermore,” the authors note, “automation through these new technologies should free up managers’ time so they can provide more of a ‘human touch’ when interacting with employees—that is, more individualized attention as well as guidance and coaching.” Technology also can transform the people function itself, empowering HR teams to focus on more strategic work tied to business needs as many of their current tasks become automated.
That’s how much more likely organizations that excel in both people development and financial performance are to outperform their peers in the long run, according to a McKinsey analysis of 1,800 large companies in 15 countries. Such organizations also are better at attracting and retaining talent and more resilient during crises, report McKinsey’s Dana Maor, Olivia White, Sven Smit, and their coauthors.
That’s McKinsey Senior Partner Vincent Bérubé and his coauthors on why companies should invest in talent systems that emphasize both productivity and value creation. The authors highlight five actions that organizations can take to transform how they develop talent: for example, establishing a skills-based approach to strategic workforce planning, enhancing their hiring capabilities, and investing in learning and development. “Having the right talent in the right roles—and giving employees the support and opportunities they need to succeed—is critical to achieving returns,” they say.
With so much change in the workplace in recent years—including the transition to remote work during the pandemic, followed by the “Great Resignation”—times have been tough for HR teams. “The HR function lives in the friction between caring for the employee and caring for the organization,” Wendy Miller, a McKinsey partner and chief people officer for North America, says on an episode of the McKinsey Talks Talent podcast. She explains that during volatile times, the tension between those two responsibilities grows and puts more stress on HR teams. Two other McKinsey talent experts, Senior Partner Brooke Weddle and Partner Bryan Hancock, also observe that companies need to build more trust in HR across the business—in both day-to-day activities and senior-level strategic matters.
Some tech leaders worry that employees will become too reliant on AI and lose other vital skills, such as empathy and deep thinking. But McKinsey research shows that the workplace’s regular AI users actually want to become more human. McKinsey’s Aaron De Smet, Bryan Hancock, Sandra Durth, and their coauthors report that heavy gen AI users “overwhelmingly feel they need higher-level cognitive and social-emotional skills to do their jobs, more than they need to build technological skills.” Their survey of nearly 13,000 employees in Canada, the United Kingdom, and the United States also reveals that 88 percent of workers who frequently use AI are in nontechnical roles, including middle managers, healthcare workers, educators, and administrators. The desire among both technical and nontechnical respondents to build stronger cognitive skills is an important consideration for employers trying to attract and engage talent. “Organizations are on the cusp of gen AI pushing either positive or negative change when it comes to the nature of work,” the authors say. “Leaders have an opportunity to humanize that work by deciding where, when, and how their teams use gen AI so that people are freed up from routine tasks to do more creative, collaborative, and innovative thinking.”
Lead by fostering both tech and human skills.
— Edited by Eric Quiñones, senior editor, New York
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by "McKinsey Leading Off" <publishing@email.mckinsey.com> - 04:16 - 5 May 2025 -
How employers can empower the US workforce
Only McKinsey Perspectives
In our ‘youth scarcity’ era Brought to you by Alex Panas, global leader of industries, & Axel Karlsson, global leader of functional practices and growth platforms
Welcome to the latest edition of Only McKinsey Perspectives. We hope you find our insights useful. Let us know what you think at Alex_Panas@McKinsey.com and Axel_Karlsson@McKinsey.com.
—Alex and Axel
•
Decreasing labor productivity. Many advanced economies, including the US, face the long-term trend of tightening labor markets. In fact, GDP in 2023 could have been 0.5 to 1.5% higher across these economies if employers had been able to fill their excess job vacancies, McKinsey Global Institute Director Olivia White and her coauthors note. The US, for its part, is underperforming on potential labor productivity. As a result, workforce shortages remain challenging and are likely to intensify—as are demographic shifts, such as declining fertility rates and higher life expectancies.
•
A shrinking workforce. As the US grapples with its largest labor shortages in two decades, various sectors are feeling the effects. Healthcare services, as well as accommodation and food services, confront higher-than-average job vacancy rates—whereas in construction, job vacancies have decreased even though some skills remain scarce. Find out how automation and AI adoption, along with reskilling, could accelerate productivity among US workers—and explore our America at 250 series for more ideas on how the US can chart a new course as it approaches a milestone birthday.
—Edited by Belinda Yu, editor, Atlanta
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The week in charts
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