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  • How Discord Stores Trillions of Messages with High Performance

    How Discord Stores Trillions of Messages with High Performance

    We will walk through how Discord rebuilt its message storage layer from the ground up. We will learn the issues Discord faced with Apache Cassandra® and their shift to ScyllaDB. 
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    Disclaimer: The details in this post have been derived from the articles shared online by the Discord Engineering Team. All credit for the technical details goes to the Discord Engineering Team.  The links to the original articles and sources are present in the references section at the end of the post. We’ve attempted to analyze the details and provide our input about them. If you find any inaccuracies or omissions, please leave a comment, and we will do our best to fix them.

    Many chat platforms never reach the scale where they have to deal with trillions of messages. However, Discord does. And when that happens, a somewhat manageable data problem can quickly turn into a major engineering challenge that involves millions of users sending messages across millions of channels. 

    At this scale, even the smallest architectural choices can have a big impact. Things like hot partitions can turn into support nightmares. Garbage collection pauses aren’t just annoying, but can lead to system-wide latency spikes. The wrong database design can lead to wastage of developer time and operational bandwidth.

    Discord’s early database solution (moving from MongoDB to Apache Cassandra®) promised horizontal scalability and fault tolerance. It delivered both, but at a significant operational cost. Over time, keeping Apache Cassandra® stable required constant firefighting, careful compaction strategies, and JVM tuning. Eventually, the database meant to scale with Discord had become a bottleneck.

    In this article, we will walk through how Discord rebuilt its message storage layer from the ground up. We will learn the issues Discord faced with Apache Cassandra® and their shift to ScyllaDB. Also, we will look at the introduction of Rust-based data services to shield the database from overload and improve concurrency handling.


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    Initial Architecture

    Discord's early message storage relied on Apache Cassandra®. The schema grouped messages by channel_id and a bucket, which represented a static time window. 

    This schema allowed for efficient lookups of recent messages in a channel, and Snowflake IDs provided natural chronological ordering. A replication factor of 3 ensured each partition existed on three separate nodes for fault tolerance.

    Within each partition, messages were sorted in descending order by message_id, a Snowflake-based 64-bit integer that encoded creation time.

    The diagram below shows the overall partitioning strategy based on the channel ID and bucket.

    At a small scale, this design worked well. However, scale often introduces problems that don't show up in normal situations.

    Apache Cassandra® favors write-heavy workloads, which aligns well with chat systems. However,  high-traffic channels with massive user bases can generate orders of magnitude more messages than quiet ones. 

    A few things started to go wrong at this point:

    • Hot partitions emerged when a popular channel received a surge of reads or writes. Since Apache Cassandra® was configured to partition data by channel_id and bucket, one node can potentially get overloaded trying to serve queries for that partition. These hot spots increased latency not just locally but across the cluster.

    • Reads had to check in-memory memtables and potentially scan across multiple on-disk SSTables. As data grew and compaction lagged, reads became slower and more expensive.

    The diagram below shows the concept of hot partitions:

    Performance wasn't the only issue. Operational overhead also ballooned.

    • Compactions, which merge and rewrite SSTables, fell behind, increasing disk usage and degrading read performance. The team often had to take nodes out of rotation and babysit them back to health.

    • JVM garbage collection became a recurring source of instability. GC pauses could stretch long enough to cause timeouts or trigger failovers. Tuning heap sizes and GC parameters became a full-time task for on-call engineers.

    • As the message load grew, so did the cluster. What began with 12 nodes eventually reached 177 nodes, each one a moving part that required care and coordination.

    At this point, Apache Cassandra® was being scaled manually, by throwing more hardware and more engineer hours at the problem. The system was running, but it was clearly under strain.

    Switching to ScyllaDB

    ScyllaDB entered the picture as a natural alternative. It preserved compatibility with the query language and data model of Apache Cassandra®, which meant the surrounding application logic could remain largely unchanged. However, under the hood, the execution model was very different.

    Some key characteristics were as follows:

    • ScyllaDB is written in C++, which eliminates the need for a garbage collector. That immediately removed one of the most painful sources of latency in the Apache Cassandra® setup.

    • It uses a shard-per-core architecture, assigning each CPU core its subset of data and handling requests independently. This design improved isolation between workloads and avoided many of the coordination bottlenecks seen in multi-threaded JVM-based systems.

    • Repair operations and consistency handling were performed more efficiently, thanks to lower overhead in ScyllaDB’s internals.

    • One key blocker during evaluation was reverse query performance. Discord’s message history scanning sometimes requires scanning in ascending order, the opposite of the default descending sort. Initially, ScyllaDB struggled with this use case. However, the ScyllaDB engineering team prioritized improvements, making the operation fast enough for production needs.

    Overall, ScyllaDB offered the same interface with a far more predictable runtime. 

    Rust-Based Data Services Layer

    To reduce direct load on the database and prevent repeated query amplification, Discord also introduced a dedicated data services layer. These services act as intermediaries between the main API monolith and the ScyllaDB clusters. They are responsible solely for data access and coordination, and no business logic is embedded here.

    The goal behind them was simple: isolate high-throughput operations, control concurrency, and protect the database from accidental overload.

    Rust was chosen for the data services for both technical and operational reasons. This is because it brings together low-level performance and modern safety guarantees.

    Some key advantages of choosing Rust are as follows:

    • Native performance comparable to C and C++, which is critical in latency-sensitive paths.

    • Safe concurrency through Rust’s ownership and type system. This avoids the class of bugs common in multithreaded C++ or Java systems.

    • Asynchronous I/O is powered by the Tokio ecosystem, which allows efficient handling of thousands of simultaneous requests without blocking threads.

    • Native drivers for both Apache Cassandra® and ScyllaDB, enabling direct, efficient access to the underlying data.

    Each data service exposes gRPC endpoints that map one-to-one with database queries. This keeps the architecture clean and transparent. The services do not embed any business logic. They are designed purely for data access and efficiency.

    Request Coalescing

    One of the most important features in this layer is request coalescing.

    When multiple users request the same piece of data, such as a popular message in a high-traffic channel, the system avoids hammering the database with duplicate queries.

    • The first incoming request triggers a worker task that performs the database query.

    • Any subsequent requests for the same data check for an active worker and subscribe to its result instead of issuing a new query.

    • Once the database responds, the result is broadcast to all subscribers, completing all requests with a single round trip to the database.

    See the diagram below:

    To support this pattern at scale, the system uses consistent hash-based routing. Requests are routed using a key, typically the channel_id. This allows all traffic for the same channel to be handled by the same instance of the data service. 

    Ultimately, the Rust-based data services help offload concurrency and coordination away from the database. They flatten spikes in traffic, reduce duplicated load, and provide a stable interface to ScyllaDB. 

    The result for Discord was higher throughput, better latency under load, and fewer emergencies during traffic surges.

    Migration Strategy

    Migrating a database that stores trillions of messages is not a trivial problem. The primary goals of this migration were clear:

    • There should be no downtime. The messaging system had to remain fully available throughout the process.

    • The migration should have high throughput. The process had to be completed quickly. The longer two systems remain active, the higher the complexity and risk.

    The entire migration process was divided into phases:

    Phase 1: Dual Writes with a Cutover Point

    The team began by setting up dual writes. Every new message was written to both Apache Cassandra® and ScyllaDB. A clear cutover timestamp defined which data belonged to the "new" world and which still needed to be migrated from the "old."

    This allowed the system to adopt ScyllaDB for recent data while leaving historical messages intact in Apache Cassandra® until the backfill completed.

    Phase 2: Historical Backfill Using Spark

    The initial plan for historical migration relied on ScyllaDB’s Spark-based migrator. 

    This approach was stable but slow. Even after tuning, the projected timeline was three months to complete the full backfill. That timeline wasn't acceptable, given the ongoing operational risks with Apache Cassandra®.

    Phase 3: A Rust-Powered Rewrite

    Instead of accepting the delay, the team extended their Rust data service framework to handle bulk migration. This new custom migrator:

    • Read token ranges from Apache Cassandra®, identifying contiguous data blocks.

    • Stored progress in SQLite, allowing for checkpoints and resumability.

    • Wrote directly into ScyllaDB using high-throughput, concurrent write operations.

    The result was a dramatic improvement. The custom migrator achieved a throughput of 3.2 million messages per second, reducing the total migration time from months to just 9 days. This change also simplified the plan. With fast migration in place, the team could migrate everything at once instead of splitting logic between "old" and "new" systems.

    Final Step: Validation and Cutover

    To ensure data integrity, a portion of live read traffic was mirrored to both databases, and the responses were compared. Once the system consistently returned matching results, the final cutover was scheduled.

    In May 2022, the switch was flipped. ScyllaDB became the primary data store for Discord messages.

    Post-Migration Results

    After the migration, the system footprint shrank significantly. The Apache Cassandra® cluster had grown to 177 nodes to keep up with storage and performance demands. ScyllaDB required only 72 nodes to handle the same workload.

    This wasn’t just about node count. Each ScyllaDB node ran with 9 TB of disk space, compared to an average of 4 TB on Apache Cassandra® nodes. The combination of higher density and better performance per node translated into lower hardware and maintenance overhead.

    Latency Improvements

    The performance gains were clear and measurable.

    • The historical message reads, previously unpredictable became consistent. The earlier p99 latency ranged between 40 and 125 milliseconds, depending on compaction status and read amplification. ScyllaDB brought that down to a steady 15 milliseconds at p99.

    • Message inserts latency flattened out. Apache Cassandra® showed p99 insert latencies between 5 and 70 milliseconds, while ScyllaDB held stable at 5 milliseconds.

    Operational Stability

    One of the biggest wins was operational calm.

    • There was no more need for GC tuning. With ScyllaDB written in C++, the team no longer had to spend hours tweaking JVM settings to avoid unpredictable pauses.

    • Weekend firefights became less frequent. Compaction backlogs and hot partitions during the earlier design regularly triggered alerts and manual interventions. ScyllaDB with the data services handled the same load without the need for such interventions.

    • The system gained enough headroom to support new product features and larger bursts of traffic. The database no longer held back application growth.

    Conclusion

    The real test of any system comes when traffic patterns shift from expected to chaotic. During the 2022 FIFA World Cup Final, Discord’s message infrastructure experienced exactly that kind of stress test and passed cleanly.

    As Argentina and France battled through regular time, extra time, and penalties, user activity surged across the platform. Each key moment (goals by Messi, Mbappé, the equalizers, the shootout) created massive spikes in message traffic, visible in monitoring dashboards almost in real time. 

    Message sends surged, and read traffic ballooned. The kind of workload that used to trigger hot partitions and paging alerts during the earlier design now ran smoothly. Some key takeaways were as follows:

    • Rust-based data services absorbed the concurrent request load through coalescing and consistent routing.

    • ScyllaDB sustained peak throughput with stable latencies.

    • Engineers didn’t need to intervene. The platform stayed quiet and responsive throughout one of the most globally watched sporting events in history.

    Note: Apache Cassandra® is a registered trademark of the Apache Software Foundation.

    References:


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  • LAST CALL !!! Microsoft Excel (Basic Level) 28 & 29 July 2025

    REGISTER YOUR SEAT HERE!!!

     

    Please call 012-588 2728

     email to pearl-otc@outlook.com

    HYBRID PUBLIC PROGRAM

    MICROSOFT EXCEL

    (BASIC LEVEL)

    (** Choose either Zoom OR Physical Session)

    Remote Online Training (Via Zoom)  &

    OTC Training Centre Sdn Bhd Subang, Selangor  (Physical)

      (SBL Khas / HRD Corp Claimable Course)

    Date : 28 July 2025 (Mon) |  9am – 5pm        By Siti

                 29 July 2025 (Tue)  |  9am – 5pm           .        .

    INTRODUCTION

    This course covers all the essentials of Microsoft Office Excel. Topics covered include the new Flash Fill feature, using formulas and functions, and customizing the interface. Material is also included on how to format text, data, and workbooks; and chart data.

    OBJECTIVES

    ·        How to create, open, and save workbooks

    ·        How to enter, select, and delete data

    ·        How to undo and redo

    ·        Using cut, copy, and paste functions

    ·        Inserting rows and columns

    ·        How to merge and split cells

    ·        Using Paste Special, find and replace, and hiding and unhiding cells

    ·        How to use basic formulas

    ·        How to learn basic and advanced functions

    ·        How to run spell check.

    ·        How to use the sort and filter tools to organize data

    ·        How to use AutoFill, Flash Fill, AutoSum, AutoComplete, and AutoCalculate

    ·        Various ways to format and work with text

    ·        Various methods to chart data

    ·        Ways to view and distribute a workbook

    ·        Ways to customize the interface

     

    OUTLINE OF WORKSHOP

    Module 1: The Basics

    -       Creating a New Workbook

    -       Parts of a Workbook

    -       Saving a Workbook

    -       Opening a Workbook

    Module 2: Your First Workbook

    -       Selecting Data

    -       Entering and Deleting Data

    -       Using Undo and Redo

    -       Using Cut, Copy, and Paste

    Module 3: Working with Data

    -       Inserting Rows and Columns

    -       Merging and Splitting Cells

    -       Moving Cells

    -       Using Paste Special

    -       Using Find and Replace

    -       Hiding and Unhiding Cells

    Module 4: Using Basic Excel Tools

    -       Understanding Cell References and Formulas

    -       Using Basic Formulas

    -       Using Basic Functions

    -       Using Advanced Functions

    -       Using Spell Check

    -       Using Sort and Filter

    Module 5: Using Timesaving Tools

    -       Using AutoFill

    -       Using Flash Fill

    -       Using AutoSum

    -       Using AutoComplete

    -       Using AutoCalculate

    Module 6: Formatting Text

    -       Changing the Font Face, Size, and Color

    -       Applying Text Effects

    -       Applying Borders and Fill

    -       Using the Font Tab of the Format Cells Dialog

    -       Clearing Formatting 

    Module 7: Formatting Data

    -       Wrapping Text

    -       Changing the Size of Rows and Columns

    -       Adjusting Cell Alignment

    -       Changing Text Direction

    -       Changing Number Format

    Module 8: Formatting the Workbook

    -       Using Cell Styles

    -       Formatting Data as a Table

    -       Changing the Theme

    -       Inserting Page Breaks

    -       Adding a Background

    Module 9: Charting Data

    -       Creating Sparklines

    -       Inserting Charts

    Module 10: Viewing, Printing, and Sharing Your Workbook

    -       Using Views

    -       Saving a Workbook as PDF or XPS

    -       Printing a Workbook

    Module 11: Customizing the Interface

    -       Changing Ribbon Display Options

    -       Customizing the Quick Access Toolbar

    -       Hiding and Showing Ribbon Tabs

    -       Creating Custom Ribbon Tab

    -       Resetting Interface Changes

    ** Certificate of attendance will be awarded for those who completed the course

     

    ABOUT THE FACILITATOR

    Siti

    Microsoft Office Specialist (MOS)

    Siti started her career as an Information Technology Lecturer in few local colleges and universities back in year 1999. In her 8 years’ experience as a lecturer, she picks up various discipline in IT related subjects. She also involved in giving Microsoft Office Applications training to various companies.

    Since 20March 2006 till present, Siti Suriani decided for a career change. She moved to IT related training. As a Training Consultant, she focused more on Microsoft Office Applications training. She has facilitated training programs in link with broad-ranging groups of training institutes and clients. She is familiar and proficient with Microsoft Office Applications and during her training she will address the day to day issues faced by employees in today’s corporate environment.

    In year 2007 till 2008 Siti Suriani had been appointed as one of the Master Trainer for The Teaching and Learning of Science and Mathematics in English (Pengajaran dan Pembelajaran Sains dan Matematik Dalam Bahasa Inggeris - PPSMI). Her role as a Master Trainer was to give training to all the trainers representing different states around Malaysia on how to deliver the training to all the teachers in various schools in Malaysia.

    Aside to giving training, Microsoft Malaysia has engaged her to share her expertise on how to fully maximize the usage of Microsoft Office Applications since year 2008 till current. She had done many workshops around Malaysia for major Microsoft Malaysia customers mostly focusing on the Tips and Tricks and also best practices.

    Siti was involved as a Handyman in Handyman Project under Shell Global Solutions, Malaysia since 2008 till 2011. To be given the opportunity to give One-to-one consultation with the client by looking, asking and solve problem related to the data provided by the clients. Examples of topics covered for Handyman sessions are E-mail and Calendar, Standard & Mobile Office, Archiving & Back-ups, NetMeeting, Livelink, Live Meeting? and Microsoft Office Applications.

    Nov 2010 to Feb 2011 she was being given another golden opportunity by ExxonMobil Malaysia to be the lead trainer in the Migration from XME to GME project to train almost 3000 staffs. This training also includes Microsoft Office 2010 and Windows 7.

     

    Academic Qualification

    1999Bachelor of Computer Science (Honours) · Computing (Single Major) - USM

    2001Master of Science · Distributed Computing - UPM

     

    Working Experience

    ·        Cybernetics International College of Technology · Lecturer · (June 1999 to May 2002)

    ·        MARA University of Technology (UiTM Seri Iskandar) · Lecturer · (June 2002 to July 2003)

    ·        Cosmopoint College of Technology · Lecturer · (September 2005 to March 2006)

    ·        Iverson Associates Sdn Bhd · Senior Training Consultant · (March 2006 to February 2011)

    ·        Info Trek Sdn Bhd · Senior Training Consultant· (February 2011 to April 2017)

    ·        Fulltime Senior Training Consultant · (May 2017 to present)

    Professional Certification

    ·        Microsoft Certified Application Specialist for Office Excel 2007

    ·        Microsoft Certified Application Specialist for Office PowerPoint 2007

    ·        Microsoft Certified Application Specialist for Office Word 2007

    ·        Microsoft Office Specialist for Office Excel 2016

    ·        Microsoft Office Specialist for Office Word 2016

    ·        PSMB Certified Trainer

     

    Skills Expertise

    Microsoft Office Excel version 95, 97, 2000, 2002, 2003, 2007, 2010, 2013, 2016, 2019, Office 365

    Microsoft Office PowerPoint version 95, 97, 2000, 2002, 2003, 2007, 2010, 2013, 2016, 2019, Office 365

    Microsoft Office Word version 95, 97, 2000, 2002, 2003, 2007, 2010, 2013, 2016, 2019, Office 365

    Microsoft Office Project version 2003, 2007, 2010, 2013, 2016

    Microsoft Office Outlook version 2000, 2002, 2003, 2007, 2010, 2013, 2016, 2019, Office 365

    Microsoft Office Access version 97, 2000, 2002, 2003, 2007, 2010, 2013, 2016, 2019

     

    Microsoft Office Workshops (Microsoft Malaysia)

    ·        Bahagian Teknologi Maklumat, Pejabat SUK Negeri Selangor

    ·        DIGI Telecommunications Sdn Bhd

    ·        Halal Industry Development Corporation

    ·        Institut Jantung Negara Sdn Bhd

    ·        Lembaga Tabung Haji

    ·        Newfield Sarawak Malaysia Inc

    ·        PERKESO

    ·        Securities Commission Malaysia

    ·        Sunway Medical Centre

    ·        Sutera Harbour Resort - The Pacific Sutera Hotel

    ·        BSN

    (SBL Khas / HRD Corp Claimable Course)

    TRAINING FEE

    14 hours Remote Online Training (Via Zoom)

    RM 1,296.00/pax     (excluded 8% SST)

    2 days Face-to-Face Training (Physical Training)

    RM 1,850.00/pax     (excluded 8% SST)

    Group Registration: Register 3 participants from the same organization, the 4th participant is FREE.
    (Buy 3 Get 1 Free) if
    Register before 18 July 2025. Please act fast to grab your favourite training program!

      

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    by "pearl@otcmarketing.com.my" <pearl@otcmarketing.com.my> - 10:24 - 8 Jul 2025
  • Need to talk about growth and AI at DM Properties

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  • Meet IoT Routers with competitive price

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  • Hear from IDC on European observability.

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    by "sale10" <sale10@dgxhcl-top.com> - 03:14 - 8 Jul 2025
  • Excelling as a leader: Talent today
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    McKinsey & Company
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    Excellent leaders are supported by excellent talent

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    by "McKinsey Publishing Guides" <publishing@email.mckinsey.com> - 03:14 - 8 Jul 2025
  • Make 2025 Your Year of Corporate Hospitality - with Easy Payment Options
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    by "Callum - Corporate Day Out" <joinus@corporatedayout.co.uk> - 02:46 - 8 Jul 2025
  • How CFOs can lead successful transformations

    On McKinsey Perspectives

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    by "Only McKinsey Perspectives" <publishing@email.mckinsey.com> - 11:04 - 7 Jul 2025
  • Is your small business ready for AI? Tune in to find out
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    by "Salesforce Webinars" <salesforce@mail.salesforce.com> - 11:03 - 7 Jul 2025
  • Roll Forging Solutions

    Dear Info,


    Are you looking for smarter ways to reduce material waste and increase throughput in your forging operations?


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    by "hjfantares" <hjfantares@zibohongjie.com> - 09:51 - 7 Jul 2025
  • Precision Aluminum Components & Custom Manufacturing Services

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    by "Kelly" <Kelly@safortbike.com> - 03:59 - 7 Jul 2025
  • Microsoft Excel (Advanced Level) 13 & 14 Nov 2025

    Please call 012-588 2728

     email to pearl-otc@outlook.com

     

    HYBRID PUBLIC PROGRAM

    MICROSOFT EXCEL (ADVANCED LEVEL)

    (** Choose either Zoom OR Physical Session)

    Remote Online Training (Via Zoom)  &

    Wyndham Grand Bangsar Kuala Lumpur Hotel  (Physical)

      (SBL Khas / HRD Corp Claimable Course)

    Date : 13 Nov 2025 (Thu)  |  9am - 5pm                       By Siti

     14 Nov 2025 (Fri)   |  9am - 5pm                     .  

                     .  

     

    DESCRIPTION

    This course will give you a deep understanding of the useful Excel functions that transform Excel from a basic spreadsheet program into a dynamic and powerful analytics tool. Focus on what each Functions does, hands-on, contextual examples designed to showcase why these Functions are awesome and how they can be applied in several ways and how to troubleshoot formulas. Manipulating data using analysis tools, password settings and record actions using macros.

     

    OBJECTIVES

    -        Mastering the use of some of Excel's most popular and highly sought-after functions (VLOOKUP, IF, AVERAGE, INDEX/MATCH and many more...)

    -        Audit Excel Worksheet formulas to ensure clean formulas

    -        Worksheets and Workbooks protection

    -        Usefulness of the What-If Analysis

    -        Automate your day-to-day Excel tasks by mastering the power of Macros

     

    REQUIREMENT

    -        A working knowledge of creating/formatting simple spreadsheets, basic formulas and functions

    -        Excel Introduction course or equivalent knowledge or experience.

     

    FOR WHOM

    Those wishing to increase their knowledge of Excel to create more in-depth worksheets and improve the presentation of data.

     

    OUTLINE OF WORKSHOP

     

    1. Excel List Functions

    1.1 Introduction to Excels Function: DSUM()

    1.2 Excel DSUM Function Single Criteria   Continued

    1.3 Excel DSUM Function with OR Criteria

    1.4 Excel DSUM Function with AND Criteria

    1.5 Excel Function: DAVERAGE()

    1.6 Excel Function: DCOUNT()

    1.7 Excel Function: SUBTOTAL()

     

    2. Working with Excel’s Conditional Functions

    2.1 Using Excel's IF() Function

    2.2 Excel's IF() Function with a Name Range

    2.3 Nesting Functions with Excel

    2.4 Nesting Excels AND() Function within the IF() Function

    2.5 Using Excel's COUNTIF() Function

    2.6 Using Excel's SUMIF() Function

    2.7 Using Excel's IFERROR() Function

     

    3. Working with Excel’s Lookup Functions

    3.1 Microsoft Excel VLOOKUP() Function

    3.2 Microsoft Excel HLOOKUP() Function

    3.3 Microsoft Excel INDEX() Function

    3.4 Microsoft Excel MATCH() Function

    3.5 Microsoft Excel INDEX() and MATCH() Function Combined

    3.6 Microsoft Excel INDEX() and MATCH() Function Combined Continued

    3.7 Creating a Dynamic HLOOKUP() with the MATCH() Function

    4. Auditing an Excel Worksheet

    4.1 Tracing Precedents in Excel Formulas

    4.2 Tracing Dependents in Excel Formulas

    4.3 Working with the Watch Window

    4.4 Showing Formulas

      

    5. Protecting Excel Worksheets and Workbooks

    5.1 Protecting Specific Cells in a Worksheet

    5.2 Protecting the Structure of a Workbook

    5.3 Adding a Workbook Password

     

    6. Mastering Excel’s “What If?” Tools

    6.1 Working with Excel's Goal Seek Tool

    6.2 Working with Excel's Solver Tool

    6.3 Building Effective Data Tables in Excel

    6.4 Creating Scenarios in Excel

     

    7. Automating Repetitive Tasks in Excel with Macros

    7.1 Understanding Excel Macros

    7.2 Activating the Developer Tab in Excel

    7.3 Creating a Macro with the Macro Recorder

    7.4 Creating Buttons to Run Macros

     

     

     

    ** Certificate of attendance will be awarded for those who completed the course

     

    ABOUT THE FACILITATOR

    Siti

    Microsoft Office Specialist (MOS)

     

    Siti started her career as an Information Technology Lecturer in few local colleges and universities back in year 1999. In her 8 years’ experience as a lecturer, she picks up various discipline in IT related subjects. She also involved in giving Microsoft Office Applications training to various companies.

     

    Since 20 March 2006 till present, Siti decided for a career change. She moved to IT related training. As a Training Consultant, she focused more on Microsoft Office Applications training. She has facilitated training programs in link with broad-ranging groups of training institutes and clients. She is familiar and proficient with Microsoft Office Applications and during her training she will address the day to day issues faced by employees in today’s corporate environment.

     

    In year 2007 till 2008 Siti had been appointed as one of the Master Trainer for The Teaching and Learning of Science and Mathematics in English (Pengajaran dan Pembelajaran Sains dan Matematik Dalam Bahasa Inggeris - PPSMI). Her role as a Master Trainer was to give training to all the trainers representing different states around Malaysia on how to deliver the training to all the teachers in various schools in Malaysia.

     

    Aside to giving training, Microsoft Malaysia has engaged her to share her expertise on how to fully maximize the usage of Microsoft Office Applications since year 2008 till current. She had done many workshops around Malaysia for major Microsoft Malaysia customers mostly focusing on the Tips and Tricks and also best practices.

     

    Siti was involved as a Handyman in Handyman Project under Shell Global Solutions, Malaysia since 2008 till 2011. To be given the opportunity to give One-to-one consultation with the client by looking, asking and solve problem related to the data provided by the clients. Examples of topics covered for Handyman sessions are E-mail and Calendar, Standard & Mobile Office, Archiving & Back-ups, NetMeeting, Livelink, Live Meeting? and Microsoft Office Applications.

    Nov 2010 to Feb 2011 she was being given another golden opportunity by ExxonMobil Malaysiato be the lead trainer in the Migration from XME to GME project to train almost 3000 staffs. This training also includes Microsoft Office 2010 and Windows 7.

     

    Academic Qualification

    1999Bachelor of Computer Science (Honours) · Computing (Single Major) - USM

    2001Master of Science · Distributed Computing - UPM

     

    Working Experience

    -        Cybernetics International College of Technology · Lecturer · (June 1999 to May 2002)

    -        MARA University of Technology (UiTM Seri Iskandar) · Lecturer · (June 2002 to July 2003)

    -        Cosmopoint College of Technology · Lecturer · (September 2005 to March 2006)

    -        Iverson Associates Sdn Bhd · Senior Training Consultant · (March 2006 to February 2011)

    -        Info Trek Sdn Bhd · Senior Training Consultant· (February 2011 to April 2017)

    -        Fulltime Senior Training Consultant · (May 2017 to present)

     

    (SBL Khas / HRD Corp Claimable Course)

    training Fee

    14 hours Remote Online Training (Via Zoom)

    RM 1,296.00/pax     (excluded 8% SST)

    2 days Face-to-Face Training (Physical Training)

    RM 1,850.00/pax     (excluded 8% SST)

    Group Registration: Register 3 participants from the same organization, the 4th participant is FREE.
    (Buy 3 Get 1 Free) if Register before 5 Nov 2025. Please act fast to grab your favorite training program!

     

     We hope you find it informative and interesting and we look forward to seeing you soon.

    Please act fast to grab your favorite training program! Please call 012-588 2728 or email to pearl-otc@outlook.com

     

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    by "allotcp@otcmsdnbhd.com.my" <allotcp@otcmsdnbhd.com.my> - 02:57 - 7 Jul 2025
  • Managing Discipline And Misconduct - Handling Absenteeism, Problematic Workers, And Poor Performance (18 & 19 Aug 2025)

    CLICK HERE TO DOWNLOAD BROCHURE!!!

     

    Please call 012-588 2728

     email to pearl-otc@outlook.com

    HYBRID PUBLIC PROGRAM

    MANAGING DISCIPLINE AND MISCONDUCT-HANDLING

    ABSENTEEISM, PROBLEMATIC WORKERS, AND POOR PERFORMANCE  

    (** Choose either Zoom OR Physical Session)

    Remote Online Training (Via Zoom)  &

      Wyndham Grand Bangsar Kuala Lumpur Hotel (Physical)

      (SBL Khas / HRD Corp Claimable Course)

    Date : 18 Aug 2025 (Mon) |  9am – 5pm                             By Suraiya

     19 Aug 2025 (Tue)  |  9am – 5pm                                     

    OBJECTIVE:

    At the end of this program participants should be able to achieve the following objectives:

    -        Understand the different between minor and major misconduct.

    -        Know how to act on misconduct happened in the workplace.

    -        Understanding the responsibility of employers and employees according to the laws.

    -        Know how to implement in practical approach the company’s discipline procedure.

    -        Know the consequences of the misconduct according to the law and the organization.

    METHODOLOGY:

    This program is essentially participative.  There will be group interaction and lectures.

    WHO SHOULD ATTEND:

    General Manager, Manager, Head of Department / Division, Human Resources Manager or any personnel who has human resource functional responsibility and Supervisor

    OUTLINE OF WORKSHOP

    1. INTRODUCTION

        1.1 DISCIPLINE AND MISCONDUCT

    - The needs of discipline in the organization

    - Employee – employer / trade union relations

    - Solving problems together

    - Understanding system, policy, rules and discipline

        1.2 PURPOSE

    - Forming positive attitude

    - Achieving high performance

    - Obeying the system, policy, rules and laws

        1.3   DISCIPLINE PROSEDURE

        1.4   DISCIPLINARY ACTIONS GUIDELINE

        1.5   NATURAL JUSTICE

        1.6   MISCONDUCT

    - Definition

    - Type of misconducts

    - Industrial Court cases for Misconducts

        1.7   FORGIVENESS OR “CONDONATION"

        1.8   THE MEANING OF DOMESTIC INQUIRY

        1.9   PRINCIPLES OF NATURAL JUSTICE

        1.10 DOMESTIC INQUIRY PROCESS

    2. FUNCTIONS AND RESPONSIBILITY OF SUPERVISOR AND MANAGEMENT HANDLING DISCIPLINE AND MISCONDUCT

        2.1   INTRODUCTION

        2.2   COMPLAINTS

        2.3 RIGHTS AND RESPONSIBILITIES

    - Contract of Service

    - Rights of an employer

    - Employer responsibilities

    - Rights of employee

    - Employee responsibilities

        2.4   CONFLICT OF PRIORITY BETWEEN EMPLOYERS AND EMPLOYEES

        2.5   THE WAY OF HANDLING COMPLAINTS

    3. FUNTIONS AND RESPONSIBILITIES

        3.1 SUPERVISOR AS THE MIDDLEMAN

        3.2   RULES OF SETTLING COMPLAINTS – MUTUAL AGREEMENT

        3.3   WAYS OF SETTLING PERSONAL PROBLEM

        3.4 RULES OF DISCIPLINARY ACTIONS

        3.5   RELATIONS AND NEGOTIATION

    4. HANDLING ABSENTEEISM AND PROBLEMATIC WORKERS

        4.1 LEAVES

    - Leave entitlement

    - Granting leave

    - Prove of leave approval

        4.2 ABSENT WITHOUT LEAVE

        4.3   ABSENTEEISM AND LATENESS

        4.4   HANDLING ABSENTEEISM

    - STEP 1 – if the problem is serious 

    - STEP 2 – if the problem continues

    - REACTION

    5. HANDLING POOR PERFORMANCE

         5.1 PREVENTING POOR PERFORMANCE

         5.2 REMEDIAL ACTION TO ASSIST POOR PERFORMERS

         5.3 PERFORMANCE MANAGEMENT SYSTEMS AND PERFORMANCE APPRAISAL

         5.4 DISCIPLINARY ACTION AGAINST POOR PERFORMERS

    6. ALTERNATIVE ACTION

        STEP 1 : Receiving complaint

        STEP 2 : Calls the worker for discussion

        STEP 3 : Explaination from employee

        STEP 4 : Discussion

    a. What you do if he admit of his poor performance?

    b. If he denied of the accusation.

    c. Counseling guideline

        STEP 5 : Further Actions

        STEP 6 : What would you do if there is an improvement or no improvement at all.

    7. PERFORMANCE IMPROVEMENT PLAN (PIP)

        7.1   THE PURPOSES AND WHEN TO APPLY IT.

        7.2   STEPS TO AN EFFECTIVE PIP

        7.3 THE END OF PIP.

    ** Certificate of attendance will be awarded for those who completed the course

    ABOUT THE FACILITATOR

    MS. SURAIYA

    FIELD OF EXPERTISE

    With the Degree of Bachelor of Art in Southeast Asia Studies (UM), she has vast experience in the field of Human Resources Management and Labour Laws for almost 30 years and currently she is Deputy Director of Labour Standards, Labour Standards Division. Besides that, she also a Certified Trainer from HRDC.

    She is an experienced trainer in the subject matter as she is a hands-on practitioner. Many cases that she shares with her participants are often real-life examples and solutions that she had encounter during she career as Assistance Director, Principle Assistance Director and State Director and now as Deputy Director in Department of Labour Peninsular Malaysia, Putrajaya.

    She is also exposed to the international Labour / Employment Issues where she served two and half years as Counsellor of Labour in High Commission of Malaysia in Singapore. During her service in Singapore she has given talks to Chinese Chamber of Commerce in Singapore and given advice to the private companies in Singapore about Employment Act 1955 in Malaysia.

    With her experiences in Malaysia and Singapore, she has developed and delivered many training programs to in house and public such as Employment Act 1955, Managing Discipline and Misconduct, Handling Misconduct and Dismissal – Domestic Inquiry, Managing Stress and Counseling at Work Place, Handling Misconduct - Sexual Harassment at Work Place, Industrial Relations Act 1967 and Payroll Administration.

    Among the many well-established organizations that have benefited from her expertise are Jabatan Tenaga Kerja (JTK), Stamford College, Singapore Chinese Chamber of Commerce, INPRIM Melaka, Kesatuan Sekerja, TM Melaka, Kebangsaan Pekerja-Pekerja Simen Semenanjung Malaysia, Kesatuan Pekerja-Pekerja UMW, Western Digital, UTP and others.

    WORKING EXPERIENCES

    1. Assistant Director of Labour at Perak and Putrajaya,

    Duration: 1993-2008

    2. Principle Assistant Director, Industrial Relations Department, Perak

    Duration: 2008-2011

    3. Director, Industrial Relations Department, Sarawak

    Duration: 2011-2013

    4. Counsellor of Labour, High Commission of Malaysia, Singapore

    Duration: 2013 - 2015

    5. Director, Labour Department, Melaka

    Duration: 2015 - Feb 2019

    6. Principle Assistant Director, Legal and Enforcement Division, JTKSM Putrajaya

    Duration: Feb 2019 - 2021

    7. Deputy Director, Labour Standards Division, JTKSM Putrajaya

    Duration: Feb 2021 - Now

     

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    by "sump@otcsb.com.my" <sump@otcsb.com.my> - 12:54 - 7 Jul 2025
  • Finding Savings Opportunities: Dongjie Drake's Grid Cost Management Tips

    Dear  Info ,


    Good day to you.


    This is Drake from Anping County Dongjie Wiremesh Products Co., Ltd.


    I learned  that your company is one of the largest mesh manufacturers in the local.Your company strives to serve customers at its highest level of quality and service."It's very cool. We also believe that product quality and service are of the most importance.


    We are a manufacturer of perforated mesh and expanded mesh.Our company has also been cooperating with clients in more than 160 countries. And we are a more than 25-year-old factory with ISO quality certification.Trust we could establish a long-term cooperative relationship based on mutual benefits.


    Nice to share with you a brief introduction of our company and how we  control the cost&quality.


    Factory


    Anping Dongjie Wire Mesh Products Factory is founded in 1996 with 10000 sqm areas. Our mainly produces  expanded metal mesh, perforated metal mesh, deep-processing mesh, etc.


    We have more than 100 professional workers and 4 professional workshops:  expanded metal mesh workshop, perforated metal workshop, stamping wire mesh products workshop ,molds made and deep-processing workshop.

    We have sufficient workers and advanced machines to ensure that your goods can be completed on time.


    We have experienced workers for molds development and molds workshops to provide clients with ODM&OEM services at the least cost, helping clients keep in the front of their market. 


    Once we start to cooperate, we will take photos or videos for you at any time so that you can check the production status and progress of your goods. Welcome to your visit our factory at your convenient time.If you want to know more about our factory or products, please contact me,we will be glad to provide you the most reasonable price and reliable quality.As our factory side, we always control the quality and cost from the source.

    Looking forward to hearing from you.


    Call to action: How to pack to make your goods indestructible

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    by "Arran Bogaert" <arranbogaert216@gmail.com> - 11:07 - 7 Jul 2025
  • Free ‘Offer Secrets’ Masterclass happening tomorrow!
    three “very specific” people should plan to attend…

    A quick ‘who and when’ for the upcoming ‘OFFER SECRETS’ Masterclass with McCall Jones!

     

    REGISTER FOR THE ‘OFFER SECRETS’ MASTERCLASS HERE →

    Offer Secrets

     

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    If you’re wondering if this Masterclass is for you, just ask yourself… 

     

    Am I:

     

    Trying to create and “find” your offer. (You don’t have an offer yet, but you know you have expertise to share!)

     

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    Trying to scale your ‘average’ offer! (Your offer is kinda going well… It’s meh… Seems like people are responding, but it’s just not taking flight like you’d hoped or expected… and ‘real’ $$$ isn’t coming in yet.)

     

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    P.S. - Don’t forget, you’re just ONE funnel away…

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    by "Russell Brunson" <newsletter@marketingsecrets.com> - 10:58 - 7 Jul 2025
  • A leader’s guide to the new era for global companies

    Leading Off

    Multiple scenarios to mull over ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 
    Leading Off

    Brought to you by Alex Panas, global leader of industries, & Axel Karlsson, global leader of functional practices and growth platforms

    Welcome to the latest edition of Leading Off. We hope you find our insights useful. Let us know what you think at Alex_Panas@McKinsey.com and Axel_Karlsson@McKinsey.com.

    —Alex and Axel

    The business impact of tariffs and changing trade dynamics remains a top concern for organizations across industries—and especially for large multinational companies (MNCs). The leaders of global organizations are seeking to both protect against disruptions and create value in today’s evolving business environment. This week, we look at a few ways that MNCs can navigate tariffs and global trade developments—and the challenges they present—to survive and thrive in an increasingly fragmenting world.

    An image linking to the web page “Multinationals at a crossroads: Adapting to a new geopolitical era” on McKinsey.com.

    More and more, the decisions that MNC leaders make will be informed by ten geopolitical issues that affect global business, including tariffs, import and export controls, and geopolitical conflicts. With those factors in mind, leaders can prepare for various scenarios by evaluating three fundamental elements: the value at stake for the MNC, the company’s governance structure, and its organizational structure. “One truth spans all scenarios: The MNC model will need to move beyond enabling growth and efficiency to also embedding the adaptability to capture opportunities and the resilience to withstand geopolitical shocks,” say McKinsey Global Managing Partner Bob Sternfels, Senior Partners Brooke Weddle, Cindy Levy, and Shubham Singhal, and their coauthors. They advise MNCs to test their strategic plans by examining the geopolitical value at stake, both company-wide and by business area, as well as their appetite for risk. With respect to governance, global companies can make their legal and capital structures more flexible to either pursue emerging opportunities or pull back from certain markets. They also can reorganize to centralize or even separate business units, functions, and shared services in response to geopolitical shifts.

    An image linking to the web page “Becoming CEO—just in time for a global crisis: David Gitlin” on McKinsey.com.

    Becoming a CEO is always a demanding transition—and for David Gitlin of Carrier Global Corporation, global disruptions have amplified the challenge. In Gitlin’s first year leading the climate and energy solutions company, the COVID-19 pandemic shut down the world. “It forced me to mature faster as CEO, as it did our entire leadership team—it really put our maturation on steroids because we had no choice but to step up as a team,” he tells McKinsey’s Eric Kutcher in an episode of the Inside the Strategy Room podcast. “Everyone kind of forgot about their titles. It was just a group of leaders galvanizing around our people, our customers, and the company to try to get us through a really tough time.” Now, like other leaders, Gitlin is assessing the potential effects of tariffs and other government policy moves on Carrier’s many business lines and geographical units. “The key for us is controlling the controllables and purposely remaining quite cautious about spending and similar decisions,” he says.

    An image linking to the web page “The great trade rearrangement” on McKinsey.com.

    Amid the ongoing uncertainty around US–China trade, companies are considering how they might rearrange trade of thousands of products, from T-shirts and fireworks to semiconductors and rare earth magnets. A new McKinsey Global Institute analysis establishes a “rearrangement ratio” to help leaders answer this question. McKinsey’s Olivia White, Chris Bradley, Michael Birshan, Sven Smit, and their coauthors note that rearrangement can take many forms, such as reducing purchases, replacing imported items with similar ones, or accelerating domestic production. The ratio finds, for example, that US firms would have more difficulty replacing consumer goods from China than they would its business input imports, and that Europe would play a key role in trade rearrangement as both an exporter and importer.

    Lead by adapting to global change.

    — Edited by Eric Quiñones, senior editor, New Jersey

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    by "McKinsey Leading Off" <publishing@email.mckinsey.com> - 04:36 - 7 Jul 2025
  • Managing yourself: How to be a better person
    Upgrade your life ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 
    McKinsey & Company
    The McKinsey Publishing Guide to managing yourself and others
    The McKinsey Publishing Guide to managing yourself and others

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    How to be a better person

    In the previous session, we looked at what it takes to build a dream team. In this final session, we’ll dive into expert advice on ways you can become the best version of yourself, in the workplace and in life.

    Self-improvement looks different for everyone. For some, it’s about setting and achieving big goals. For others, it’s about learning and leading with awareness and intentional choice, even amid the most challenging circumstances, as discussed in the book Deliberate Calm by McKinsey veterans Jacqueline Brassey, Aaron De Smet, and Michiel Kruyt.

    No matter what your journey looks like, you can’t get there until you get to know yourself on a deeper level. Explore these key takeways from from our Author Talks series of interviews to nurture your personal growth and learn a thing or two about the person reading this.

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    by "McKinsey Publishing Guides" <publishing@email.mckinsey.com> - 03:13 - 7 Jul 2025