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  • LAST CALL !!! Introduction To Cleanroom Maintenance, Operation, Design & Construction (16 & 17 July 2025)

    LAST CALL !!!

     

    Please call 012-588 2728

     email to pearl-otc@outlook.com

    HYBRID PUBLIC PROGRAM

    INTRODUCTION TO CLEANROOM MAINTENANCE,

    OPERATION, DESIGN & CONSTRUCTION

    (** Choose either Zoom OR Physical Session)

    Remote Online Training (Via Zoom)  &

    Wyndham Grand Bangsar Kuala Lumpur Hotel (Physical)

      (SBL Khas / HRD Corp Claimable Course)

    Date : 16 July 2025 (Wed) |  9am – 5pm             By Viknesh

    17 July 2025 (Thu)  |  9am – 5pm           .        .

    OVERVIEW

    THE IMPORTANCE OF CLEANROOM AWARENESS.

    Cleanroom contamination related failures continue to cost electronics & pharmaceutical manufactures many millions of dollars every year. The cost of damaged wafer, die, component and pharmaceutical products or assembly and pharmaceutical packaging might be only few cents or could reach thousands of dollars. When particle contamination happens in cleanroom environment, multiply the cost by ten. Airborne particle contamination can impact productions yields, product quality, reliability in the field and customer satisfaction, all of these will affect your profitability.

    Current industry standards including ISO14644 all for effective Cleanroom control program that includes initial and recurrent Cleanroom awareness training for all personnel who might come into Cleanroom area, and for the maintenance of complete training records.

     

    The Workshops will help you to:

    ·       Understand Cleanroom impact in the electronics & pharmaceutical environment

    ·       Determine Cleanroom controls problems

    ·       Establish & implement techniques to measure and audit your plant and Cleanroom Control Plan

    ·       Establish, implement and verify an Cleanroom control plan as per ISO14644 &GMP

     

    METHODOLOGY

    Seminar consists of 2 days training workshop.

    Workshop 1

    ·         Cleanroom Fundamentals

    ·         Cleanroom Design & Construction

    ·         Cleanroom Materials

    Workshop 2

    ·         HVAC & Filtration systems

    ·         Cleanroom Testing

    ·         Utilities

    ·         VDA 19.2 requirements

    Fundamental workshop will give an insight of cleanroom purpose and requirements and why cleanroom environment is required.

    This module will examine critical selection criteria for determining the most efficient and cost-effective clean room construction technique.

     

    TARGET AUDIENCE

    Managers, Engineers, Technicians, Supervisors overall any personnel handling Cleanroom sensitive items.  Relevant for Semiconductor, PCB Assembly, Disk drive, Wafer Fabrication, Fiber Optics, Electronics manufacturing industries and Pharmaceutical industries (GMP).

     

    DURATION

    2 days (14 hours)

    OUTLINE OF WORKSHOP 

     Day 1:  9.00am - 5.00pm

    Cleanroom Fundamentals

    MODULE 1:

    ·         Purpose of clean protocol

    ·         Introduction & Classification

    ·         Types of contamination, Contamination sources & control

    ·         Clean room environment monitoring

    Cleanroom Design & Construction

    MODULE 2:

    ·         Facility design & Layout

    ·         Air change rate & Airlocks

    ·         Pressurization

    ·         Temperature & Humidity control

    ·         Gowning room

    ·         Pass-through

    ·         Sitting

    Cleanroom Materials

    MODULE 3: Materials for Construction

    ·         Wall  & Wall finishes

    ·         Ceiling, Door & Floor

    Day 2 :  9.00am - 5.00pm

    HVAC & Filtration systems

    MODULE 4:

    ·         Airside & Filtration

    ·         Filter Locations

    Cleanroom Testing

    MODULE 5:

    ·         Testing procedures and standards

    Utilities

    MODULE 6:

    ·         Essential utilities for cleanroom operations

    VDA 19.2 requirements

    MODULE 7:

    ·         Overview of VDA 19.2 standards and compliance

    ** Certificate of attendance will be awarded for those who completed the course

     

    ABOUT THE FACILITATOR

    VIKNESH  

    QUALIFICATIONS :

    1.       i NARTE certified ESD Engineer (Certificate Number : ESD-00511-E)

    2.       Bachelor of Engineering (Electrical)- Universiti Teknologi Malaysia

    3.       Clean room design engineer

    4.       HRDF Certified trainer (Certificate No: 7271)

    5.       HRD CORP ACCREDITED TRAINER

    KEY QUALIFICATIONS

    Mr. Viknesh is currently an ESD & Cleanroom consultant for numerous Contract Manufacture Companies in Malaysia.

    He is an iNARTE Certified ESD Engineer and one of the first 28 individuals to receive this designation from the Electrostatic Discharge Association in Malaysia.

    He has a Degree in Electrical / Electronics. His experience in Electrostatic has been nearly 30 years with various exposures of manufacturing. 

    He has about 30 years of working experience in manufacturing & cleanroom industries including wafer/silicon, semiconductor, electronics and fiber optics.

    The Training method and Approach used are to suite the needs of basic learners and that are using these skills for their daily work. He had understood these needs based from his experience and exposure of several companies in Malaysia.

    Most of the mistake that he had notice is that of a poor understanding of Basic Electrostatic Discharge and clean room environment controls cause of impact to daily manufacturing environment. He has conducted numerous training on ESD and clean room design for companies and has been consultant for few of the companies in guiding and establishing ESD implementation / Auditing and control/Clean room environment management, including technical application of ESD  & Clean room models.

    Been involved in Establishing ESD control program and clean room management for Contract Manufacture in Penang and Johor, been providing ESD training & clean room design consultation for Companies in Kuala Lumpur, Penang, Selangor, Ipoh, Negeri Sembilan, Melaka, Pahang, Kedah and Johor in Malaysia.

    He specializes in Electrostatic Discharge (ESD) & Cleanroom. 

    He is an active member of Electrostatic Society America (ESA).

    He is also a HRDF Accredited Trainer.

    (SBL Khas / HRD Corp Claimable Course)

    TRAINING FEE

    14 hours Remote Online Training (Via Zoom)

    RM 1,296.00/pax    (excluded 8% SST)

    2 days Face-to-Face Training (Physical Training at Hotel)

    RM 2,250.00/pax     (excluded 8% SST)

    Group Registration: Register 3 participants from the same organization, the 4th participant is FREE.
    (Buy 3 Get 1 Free) if     Register before 4 July 2025. Please act fast to grab your favourite training program!

     

    We hope you find it informative and interesting and we look forward to seeing you soon.

    Please act fast to grab your favorite training program!

    Please call 012-588 2728 or email to pearl-otc@outlook.com

     

    Do forward this email to all your friends and colleagues who might be interested to attend these programs

    If you would like to unsubscribe from our email list at any time, please simply reply to the e-mail and type Unsubscribe in the subject area.

    We will remove your name from the list and you will not receive any additional e-mail

    Thanks

    Regards

    Pearl

    by "sump@otcmarketing.com.my" <sump@otcmarketing.com.my> - 06:20 - 29 Jun 2025
  • Streamlined Power Distribution Systems for Global Projects

    Dear  Info,

    Hunan Renyun Busway Co., Ltd. has been supporting international clients with premium busbars, busways, and cable trays since 2008. Our solutions are widely implemented in demanding environments, from industrial facilities to smart infrastructure projects.

    Key advantages of partnering with us:

    • Customizable Designs: Products adaptable to voltage, current, and spatial requirements.

    • Certified Quality: Compliance with ISO, UL, and IEC standards for global acceptance.

    • Efficient Support: Technical guidance and logistics coordination for seamless project execution.

    If you’re exploring suppliers for power distribution components, we’d welcome the chance to discuss your needs. Please share your BOQ or project scope, and we’ll respond promptly.

    Looking forward to your reply.

    HUNAN RENYUN BUSBAR CO.,LTD

    Add:No. 147, East 11th Road, Langli Industrial Park, Economic Development Zone, Changsha City, Hunan Province,410100,China

    Email:willy@rybusbar.com       

    Mob/Whatsapp:+86 13924302650

    Web:www.rybusway.com

    SubscribeUnsubscribe

    by "Sathyam Hasseb" <sathyamhasseb@gmail.com> - 04:48 - 29 Jun 2025
  • LAST CALL !!! Mastering The Art Of Customer Conflict: Turning Challenges Into Opportunities (9 & 10 July 2025)

    LAST CALL !!!

     

    Please call 012-588 2728

     email to pearl-otc@outlook.com

    HYBRID PUBLIC PROGRAM

    MASTERING THE ART OF CUSTOMER CONFLICT:

    TURNING CHALLENGES INTO OPPORTUNITIES

    (** Choose either Zoom OR Physical Session)

    Remote Online Training (Via Zoom)  &

    Wyndham Grand  Bangsar Kuala Lumpur Hotel (Physical)

      (SBL Khas / HRD Corp Claimable Course)

    Date : 9 July 2025 (Wed) |  9am – 5pm            By Angeline

     10 July 2025 (Thu)  |  9am – 5pm           .        .

    OVERVIEW

    This 2-days training on "How to Handle Difficult Customers" is designed to equip participants with the skills to effectively manage challenging customer interactions, whether via phone or face-to-face, with external customers like dealers or end users. Day 1 focuses on understanding customer behavior, mastering communication techniques, de-escalating tense situations, and implementing a structured complaint management process. Participants will also learn how to handle complaints over the phone with professionalism and empathy. Day 2 builds on these foundations by introducing advanced conflict resolution skills, strategies for managing difficult in-person scenarios, stress management techniques, and approaches to turn complaints into opportunities for business improvement. Through role-playing, case studies, and practical exercises, participants will develop the confidence and resilience needed to handle even the most difficult customer interactions successfully.

     

    LEARNING OUTCOMES

    ·       Identify and Categorize Difficult Customer Behaviors

    Participants will be able to recognize different types of difficult customers (angry, passive, demanding, etc.) and understand the common triggers for their dissatisfaction.

    ·       Develop Effective Communication Skills

    Participants will learn techniques for active listening, using positive language, and maintaining a professional tone during challenging interactions.

    ·       Apply De-escalation Techniques

    Participants will practice strategies to calm angry customers, reduce tension, and build rapport to create a more cooperative atmosphere.

    ·       Follow a Structured Complaint Management Process

    Participants will be able to efficiently gather information, ask probing questions, and document complaints accurately to facilitate timely resolution.

    ·       Demonstrate Proficiency in Handling Verbal Complaints

    Participants will master the skills needed to manage phone and face-to-face complaints professionally, even in emotionally charged situations.

    ·       Employ Advanced Conflict Resolution and Problem-Solving Skills

    Participants will learn how to identify the root causes of complaints, offer suitable alternatives, and resolve complex issues effectively.

    ·       Build Emotional Resilience and Stress Management Skills

    Participants will gain tools to handle the stress associated with dealing with difficult customers and learn how to maintain a positive mindset.

    ·       Turn Customer Complaints into Opportunities for Improvement

    Participants will be able to use customer feedback to identify areas for improvement, enhance customer satisfaction, and strengthen relationships with customers.

     

    METHODOLOGY

    ·       Quizzes. For long, complicated training, stop periodically to administer brief quizzes on information presented to that point. Begin sessions with a prequiz and let participants know there will also be a follow-up quiz. Trainees will stay engaged in order to improve their prequiz scores on the final quiz. Further this will motivate participants by offering awards to the highest scorers or the most improved scores.

    ·       Small group discussions. Break the participants down into small groups and give them case studies or work situations to discuss or solve. This is a good way for knowledgeable veteran employees to pass on their experience to newer employees.

    ·       Case studies. Adults tend to bring a problem-oriented way of thinking to workplace training. Case studies are an excellent way to capitalize on this type of adult learning. By analyzing real job-related situations, employees can learn how to handle similar situations. They can also see how various elements of a job work together to create problems as well as solutions.

    ·       Active summaries. Create small groups and have them choose a leader. Ask them to summarize the lecture’s major points and have each team leader present the summaries to the class. Read aloud a prewritten summary and compare this with participants’ impressions.

    ·       Q & A sessions. Informal question-and-answer sessions are most effective with small groups and for updating skills rather than teaching new skills. For example, some changes in departmental procedure might easily be handled by a short explanation by the supervisor, followed by a question-and-answer period and a discussion period.

    ·       Question cards. During the lecture, ask participants to write questions on the subject matter. Collect them and conduct a quiz/review session.

    ·       Role-playing. By assuming roles and acting out situations that might occur in the workplace, employees learn how to handle various situations before they face them on the job. Role-playing is an excellent training technique for many interpersonal skills, such as customer service, interviewing, and supervising.

    ·       Participant control. Create a subject menu of what will be covered. Ask participants to review it and pick items they want to know more about. Call on a participant to identify his or her choice. Cover that topic and move on to the next participant.

    ·       Demonstrations.  Demonstrate the steps being taught or the processes being adopted.

    ·       Other activities.

    o   Create a personal action plan

    o   Paraphrase important or complex points in the lecture

     

    DURATION

    2 Days (9.00am – 5.00pm)

    OUTLINE OF WORKSHOP 

    Day 1: 9.00am - 5.00pm

    Module 1: Understanding the Difficult Customer

    ·       Identifying different types of difficult customers (angry, passive, demanding, etc.)

    ·       Common triggers that cause customer dissatisfaction

    ·       The importance of emotional intelligence in customer interactions

    Module 2: Effective Communication Techniques

    ·       Active listening skills: How to truly hear the customer

    ·       Tone of voice and language: Using positive and neutral phrases

    ·       Avoiding defensive or confrontational responses

    Module 3: De-escalating Emotional Situations

    ·       Techniques to calm down an angry customer

    ·       Building rapport to reduce tension

    ·       Apologizing effectively without admitting fault (when applicable)

    Module 4: Complaint Management Process

    ·         Gathering information from customers efficiently

    ·         Asking the right probing questions to understand the issue

    ·         Documenting complaints accurately for resolution tracking

    Module 5: Resolving Complaints Over the Phone

    ·       Structuring a phone conversation for complaint resolution

    o   Greeting, listening, offering solutions, and closing

    ·       Handling verbal abuse or inappropriate language professionally

    ·       Following up with customers to ensure satisfaction 

    Day 2: 9.00am - 5.00pm

    Module 1: Advanced Conflict Resolution Skills

    ·         Identifying the root cause of recurring complaints

    ·         Problem-solving techniques for resolving complex issues

    ·         How to offer alternatives without frustrating the customer

    Module 2: Managing Difficult Situations in Person

    ·         Reading non-verbal cues during face-to-face interactions

    ·         Using empathy and acknowledgment to ease complaints

    ·         Handling public complaints or group situations diplomatically

    Module 3: Building Resilience in Challenging Scenarios

    ·         Stress management for customer-facing roles

    ·         Turning negative interactions into learning opportunities

    ·         Recognizing when to involve a supervisor or escalate the issue

    Module 4: Turning Complaints into Opportunities

    ·         Using feedback from complaints to improve products/services

    ·         Training customers to use products/services effectively

    ·         Creating positive customer experiences post-resolution

    ** Certificate of attendance will be awarded for those who completed the course

     

    ABOUT THE FACILITATOR

    DR. ANGELINE

    PHD in Behavioural Economics | NUS

    Bachelor of Software Engineering (Hons), University of Staffordshire

    Certified Ethical Hacker (CEH)

    Computer Hacking Forensic Investigator (CHFI)

    HRD Corp certified

    Dr. Angeline is a highly respected international speaker, entrepreneur, and sales leader specializing in the complex business-to-business (B2B) sale sharing her fresh sales strategies, she helps salespeople to speed up new customer acquisition and win bigger contracts. Her clients include numerous GLC and MNC firms. She is also a founder and managing partner of four businesses in multiple industries.

    Throughout her career, Angeline has helped people in a wide variety of industries and markets think through and overcome their biggest business challenges. Her greatest strength is in getting others to build consensus around what must change, and identify the resources within themselves that will drive positive results through sales strategies, Angeline is a trust builder who focuses on leading transformational conversations, those that create and sustain relationships of value. She is a natural mentor who brings the business acumen, situational knowledge, and experience to each engagement, and lays a solid foundation for future growth. 

    Thought Leader

    As a business-to-business sales expert, Angeline’s ideas and insights are ubiquitous in multiple forums, conferences, training and consultancy both on and offline.

    Widely read. Angeline’s newsletters are read by 100,000+ sellers worldwide.  

    (SBL Khas / HRD Corp Claimable Course)

    TRAINING FEE

    14 hours Remote Online Training (Via Zoom)

    RM 1,296.00/pax     (excluded 8% SST)

    2 days Face-to-Face Training (Physical Training at Hotel)

    RM 1,900.00/pax     (excluded 8% SST)

    Group Registration: Register 3 participants from the same organization, the 4th participant is FREE.
    (Buy 3 Get 1 Free) if     Register before 30 Jun 2025. Please act fast to grab your favourite training program!

      

    We hope you find it informative and interesting and we look forward to seeing you soon.

    Please act fast to grab your favorite training program!

    Please call 012-588 2728 or email to pearl-otc@outlook.com

     

    Do forward this email to all your friends and colleagues who might be interested to attend these programs

    If you would like to unsubscribe from our email list at any time, please simply reply to the e-mail and type Unsubscribe in the subject area.

    We will remove your name from the list and you will not receive any additional e-mail

    Thanks

    Regards

    Pearl

    by "sump@otcsb.com.my" <sump@otcsb.com.my> - 04:39 - 29 Jun 2025
  • Optimize plant growth with high-performance LED solutions.

    Hi  Info,

     

    Greetings from Golden Sun! We specialize in advanced horticultural lighting trusted by agricultural partners worldwide.


    Our Plant Growth Lights feature customizable spectral distribution and heat management to accelerate healthy crop yields in controlled environments. With a 10,000-hour lifespan and 40% energy savings versus traditional systems, they minimize operational costs. We also provide LED UV Curing Lights for equipment maintenance, ensuring instant curing and low power consumption.


    Let us send our product details and pricing to help you expand your retail offerings. Your feedback is highly valued.


    Best Regards,

    Anna Zhang

    Sales Manager

    Zhongshan Golden Sun Optoelectronic Tech. Co.,Ltd.

    Tel: 86-0760-22115926

    Email: sale@zsgoldensun.com / gaea668@263.net

    Skype: apz2000512    WhatsApp / WeChat: 13424579308

    www.gdzsgoldensun.com

     

    2nd Floor, Building 1, No. 17 Jinchang Industrial Road, Shalang, West District, Zhongshan City, Guangdong Province, China  528411                       

     

    Turn to us for your LED sourcing needs

    ISO9001| 18 years' experience

     图片.png



    by "Xintao Premkumar" <xintaopremkumar@gmail.com> - 03:03 - 29 Jun 2025
  • Enhance Your Brand with ANC Headphones and Custom App

    Dear Info：

     

    Noise-canceling headphones are a must-have in today’s world, but what if you could offer even more? Our ANC Headphone with Customized App gives your customers the power to personalize their listening experience.

     

    With advanced active noise cancellation and an app designed for total control, this product stands out by delivering comfort, superior sound, and a user-first approach.

     

    Here’s why it benefits your brand:
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    2.Strengthen Customer Engagement: A branded app keeps your customers connected to your product and your brand.
    3.Stay Competitive: Offer a premium product that meets the rising demand for smarter audio solutions.

     

    As a reliable Shenzhen-based OEM partner, we ensure top-notch quality and seamless customization to match your vision. Let’s discuss how this innovative product can help your business grow.

     

    Looking forward to hearing from you!

     

     

     

    Caitlin
    Shenzhen Sonun Technology co.,ltd

    SubscribeUnsubscribe

    by "Vandre Mcleish" <vandremcleish@gmail.com> - 11:42 - 28 Jun 2025
  • LAST CALL !!! Managing Sustainable Warehouse And Inventory Control (Malay Version) (9 & 10 July 2025)

    Please call 012-588 2728

     email to pearl-otc@outlook.com

    HYBRID PUBLIC PROGRAM

    MANAGING SUSTAINABLE WAREHOUSE AND

    INVENTORY CONTROL (MALAY VERSION)

    (** Choose either Zoom OR Physical Session)

    Remote Online Training (Via Zoom)  &

    Venue : Dorsett Grand Subang Hotel, Selangor        (SBL Khas / HRD Corp Claimable Course)

    Date : 9 July 2025 (Wed) |  9am – 5pm             By SH Yeo

     10 July 2025 (Thu) |  9am – 5pm           .        .

    OVERVIEW:

    This 2 days program is to bring the necessary knowledge and awareness and knowhow to implement a sustainable warehousing and inventory system in the organization

    LEARNING OBJECTIVE / OUTCOMES:

    By the end of the 2 day interactive session, the learning curve achieve will enable the following:-

    - UNDERSTANDING the key difference between inventory and stock

    - UNDERSTANDING key principles of warehousing and inventory & stock control

    - DEVELOP knowledge on sustainable risk management in warehouse and inventory operation

    - DEVELOP the knowledge on managing stock accuracy

    - UNDERSTANDING the method to calculate inventory level and techniques in inventory replenishment system

    - UNDERSTANDING the correct effective technique in put away and picking process

    WHO MUST ATTEND:

    This training program is highly recommended for those involve with inventory and stock operation and employees involved in warehousing management system

    METHODOLOGY:

    This training will involve the following area to enhance learning:

    - Power point presentation

    - Case studies & Brain storming session

    - Discussion on subject of learning

    - Facilitating by trainer to enhance understanding of subject matter

    OUTLINE OF WORKSHOP

    Module 1

    Warehouse and Inventory Basics

    - Definition of stock and inventory

    - Type of warehousing operation

    - Different type of warehousing layout

    - Storage and location system

    - Key principles of effective warehousing and inventory and stock operation

    Module 2 

    Managing Picking Operation

    - Zone pick and pass

    - Wave

    - Batch

    - Single

    - Advantage and disadvantage of each picking process

    - KPI for Picking process

    Module 3 

    Managing Receiving and  Put away Process

    - What is put away

    - Step in Put away

    - Put away strategies

    - Best Receiving procedure

    - KPI Put away and Receiving operation

    Module 4

    Managing SLOB and Stock Shrinkage

    - What is SLOB

    - Reason for SLOB

    - Stock shrinkage management

    - Action to prevent shrinkage and SLOB

    Module 5 

    Inventory and Stock Replenishment control level and accuracy

    - Pull and Push system

    - Kanban

    - CRP and Periodic control

    - Simple Average Forecasting method

    - Historic Forecasting

    - Reorder Level and Safety stock

    - Turnover ratio

    - Stock accuracy management

    - Hybrid consignment stock

    - VMI

    - Consignment stock

    - Cross docking

    Module 6

    Sustainable Warehouse and Inventory Operation and DRP Planning

    - What is ESG

    - Current trend in ESG system

    - Action for ESG compliance in warehouse and inventory management

    - Business Continuity Planning

    - Threat and Risk Analysis

    - RPO and RCO Objective in risk management

    - Disaster Recovery Planning in warehouse operation

    ** Certificate of attendance will be awarded for those who completed the course

    ABOUT THE FACILITATOR

    SH Yeo

    Academic & Professional Qualifications

    Certified HRDF Trainer (TTT certificate number 4669)

    Certified Professional Trainer and Facilitator (University Malaya, Malaysia)

    - Diploma in Human Resource Management (UK)

    - Diploma in Production Management (USA)

    - MBA in Supply Chain Management (USA)

    - 33 year of management experience in supply chain and operation

    - Trainer & consultant since 2008

    Mr. Yeo is a very experienced supply chain and operational manager.  During his working career, spanning over 33 years, he has held various positions as following:-

    1987 - with International Paint (later known as Akzo Nobel International Paint) as a Storekeeper

    1989 to 1992 @ Warehouse Executive

    1992 to 1993 @ Warehouse Manager

    1993 to 1998 @ Production Manager

    1998 to 1999 @ join Melandas as a Logistics and Purchasing Manager.

    1999 to 2004 @ join Dian Creative as a Material Manager

    2004 to 2006 @ join Joubert SA Malaysia as Purchasing Manager

    2006 to 2008 @ Procurement Manager

    2008 to 2019 @ Supply Chain Manager and Company Director

    His major achievements include the following:

    a) Increase productivity in the production department by providing intrinsic and extrinsic motivation to the employees from 1993 to 1998.

    b) Making major decision to advise a MNC company to drop LMW warehousing scheme and adopting MITI PC1 and 2 exemption system to help company to be more competitive in the local and oversea market in 1998.

    c) Co coordinating Kastam licensing and reporting to solve company reporting and licensing issue with Kastam

    d) Establishing control and procedure and bringing awareness to employee on important of supply chain control in 2004 until 2019 and achieving 100% shipment performances to customers

    e) Involve in negotiating with a major customer from Europe to secure new contract and beside visiting overseas suppliers for performances improvement and selection of new suppliers

    f) Carry out new product development by working with engineering and design team and suppliers, including spending on site at supplier premise to solve new product design issue

    g) Introduced new procedures in warehouse and operation for better control of operation and reporting system

    h) Managing and conducting cost reduction management program from 2008 to 2013 and reduce cost for the company by up to RM6.5 mil.

    i) Involve in managing suppliers contract and involving in proposing and drafting new contract and contract renewal for suppliers from 2008 until 2019 (early retirement) by working with suppliers and internal stakeholders with guidance from legal expert.

    j) Managing Non Disclosure Agreement with suppliers to protect company intellectual property

    He has been conducting training since 2008 and recently retired as a fulltime supply chain manager and company director to concentrate on full time training and coaching.

    His areas of training based on his many years experiences in the industry are as following:-

    - Inventory  and Warehouse Management

    - Supply Chain Management

    - Cost Reduction

    - Strategic Procurement and Purchasing Management

    - Import and Export Documentation Process

    - International Payment Risk Mitigation

    - Negotiation

    - Incoterms and Impact on Trade

    - Trade Financing

    - Risk on Procurement Fraud

    - Letter of Credit and Documentary control

    -  Procurement contract management

    - Incoterms 2020 – Benefit, Risk and Cost on Rule of Delivery

    Some of the companies he has conducted training includes:

    - Sepang Aircraft Engineering (a subsidiary of AIRBUS)

    - Inari Amerton Berhad

    - Syarikat Wen Ken Drug Sdn Berhad

    - MyMedic Innovation Sdn Berhad

    - Public  Training program in Supply Chain , Purchasing , Warehousing and Incoterms

    - Q Value ADD Penang

    - World Kitchen Berhad (Pasir Gudang)

    - Food Excellence Sdn Berhad

    - Nanmu Yarn Manufacturing

    - Chuen Cheong Food Industry

    - Syarikat Batu Bata Kia Lim Berhad

    - Accenture

    - Continental Tyres Malaysia

    - Plexus Malaysia

    - Escatec Manufacturing

    - Canon Medical System

    - Kian Joo Manufacturing

    - Frenken Mechatronics

    - Hershey Foods

    - BINA Plastics

    - Kian Joo

    - AUO Sun power

        

    (SBL Khas / HRD Corp Claimable Course)

    TRAINING FEE

    14 hours Remote Online Training (Via Zoom)

    RM 1,296.00/pax    (excluded 8% SST)

    2 days Face-to-Face Training (Physical Training)

    RM 2,250.00/pax     (excluded 8% SST)

    Group Registration: Register 3 participants from the same organization, the 4th participant is FREE.
    (Buy 3 Get 1 Free) if     Register before 30 Jun 2025. Please act fast to grab your favourite training program!

     

    We hope you find it informative and interesting and we look forward to seeing you soon.

    Please act fast to grab your favorite training program! Please call 012-588 2728

    or email to pearl-otc@outlook.com

     

    Do forward this email to all your friends and colleagues who might be interested to attend these programs

    If you would like to unsubscribe from our email list at any time, please simply reply to the e-mail and type Unsubscribe in the subject area.

    We will remove your name from the list and you will not receive any additional e-mail

    Thanks

    Regards

    Pearl

    by "sump@otcsb.com.my" <sump@otcsb.com.my> - 10:59 - 28 Jun 2025
  • Explore Our Extensive Range of Knitted Accessories

    Respectful Info,

     

    Hello! I am Lili, from Tonglu Xinsheng Knitting Co., LTD.. Here, I have the great honor to recommend to you our company's Knitted scarf, Knitted hat, knitted blanket.

     

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    Lili
    whatsapp：‪+852 9351 7189‬
    Hangzhou Tonglu Xinsheng knitting Co., LTDLili

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    by "Ss bsh Mkjsh" <3947945@gmail.com> - 09:04 - 28 Jun 2025
  • Explore the excellent quality of copper air brake connectors

    Dear Info， 

     

    We are delighted to introduce ourselves as ZHUJI XIANGJIA MECHANICAL CO., LTD, a leading manufacturer of high-quality brass fittings, specializing in TRUCK BRASS AIR BRAKE Tubing Fitting products. Our company prides itself on sourcing the finest raw materials and ensuring efficient delivery to the port within just 1 hour. Our fittings come with external NPTF threads and pre-coated thread sealant, offering a complete range of products in various sizes.

     

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    ZHUJI XIANGJIA MECHANICAL CO., LTD

     



    by "Zalome Monserratti" <monserrattizalome@gmail.com> - 07:44 - 28 Jun 2025
  • HRDC CLAIMABLE COURSE !!! Finance Analysis, Costing, Modelling And Budgeting (22 & 23 Sept 2025)

    Please call 012-588 2728

     email to pearl-otc@outlook.com

     

    HYBRID PUBLIC PROGRAM

    FINANCE ANALYSIS, COSTING,

    MODELLING AND BUDGETING

    (** Choose either Zoom OR Physical Session)

    Remote Online Training (Via Zoom)  &

    Dorsett Grand Subang Hotel, Selangor (Physical)

      (SBL Khas / HRD Corp Claimable Course)

    Date : 22 Sept 2025 (Mon) |  9am – 5pm        By Joyce

             23 Sept 2025 (Tue)  |  9am – 5pm           .        .

      

    OVERVIEW

    This course is designed for managers who desires more knowledge about how to do finance analysis, budgeting and costing for a company department, cost center, project, products and services.

     

    It also provides an accounting and finance primer to allow managerial professionals to do accurate costing, analysis, budgeting and forecasting to avoid issues of not meeting Key Performance Targets (KPI) targets.

     

    KEY TAKEAWAYS

    At the end of the program, participants will benefit from:

    ·        Revisit your organization vision & mission to be relevant in today’s competitive environment.

    ·        Devise ways to achieve your budget targets

    ·        Learnt from successful budgeting using beyond budgeting approach

    ·        Plan how to achieve optimum profitability under budget constraints

    ·        Consider the basis for deciding whether to proceed or reject the project proposal

    ·        Managing Materials, Labour & overheads costs

    ·        Strategies On creating Turnaround for The Company via application of cost reduction and cost recovery strategies to manage and achieve target budget KPIs

    ·        Strategies to Improve Debt Collection & Cash Flow

    ·        Formulating Cost Reduction Strategies for Your Organization Costs

    ·        Understanding the tracking Cost Control Using Key Performance Indicators (KPI) and variance analysis reports

    ·        Perform financial modelling for budget and forecasts tasks using exponential smoothing and growth model, practical excel formulas, functions for financial data analysis, lookup and formula referencing.

    ·        Understand and do financial modelling for capital budgeting using payback period, Discounted Cash Flow (DCF), Net Present Value (NPV) and Internal Rate of Return (IRR) to evaluate feasibility of project and build the management dashboard.

     

    TARGET AUDIENCE

    Business Managers, Project Managers, Financial Analysts, Finance Managers and Accounting Managers of all levels who had responsibility in areas of financial analysis, costing, forecasting and doing annual budgets. This can be extended to staff who have delegated responsibilities to perform analysis, costing and budgeting management and control tasks.

     

    METHODOLOGY

    Interactive Lectures, Gamified Quiz, Videos, Hands on excel exercises and group discussions

    Important note: Participants will be required to bring own laptop for hands on excel exercises on financial analysis, costing and budgeting and spot quiz

     

    OUTLINE OF WORKSHOP

    DAY 1

     

    Session One: Essentials budgeting and forecasting basics

    ·         Reviewing the basic financial building blocks: - Income Statement - Balance Sheet - Cash Flow as basis for budgeting.

    ·         Setting objective of the business: Is the budget in-line with the target of the shareholders?

    ·         Department budget components

    ·         Budget creating analysis and forecasting strategies

    ·         Strategies for aligning the department budget

     

    Case Studies Analysis

    Is your budgets well equipped to deal with external trends in the industry?

     

    Session Two: Collaborative Budgeting and Forecasting Techniques

    ·         Increasing participation of various department in the budgeting and forecasting process

    ·         Working hand-in-hand with aviation associations and experts that help spot industry trends and forecast potential happenings in areas such as new airlines entrants, demand, prices and labour cost.

    ·         Putting your corporate strategy at the forefront of the budgeting process: Is this the way moving forward?

    ·         Understanding company’s financial management information systems

    ·         Understanding the accepted industry budgeting and finance standards

    ·         Identify weaknesses in your company’s department budget and suggest ways of improvement to optimise the accuracy and minimise potential deviations from the budget

     

    Session 3: Introduction and overview of Financial Modelling

     

    Training method: Requires hands on excel using laptop

    ·         Define the Terms Model and Financial Model.

    ·         Learn the 10 steps to create good Financial Models.

    ·         The 12 steps to Improving traditional Financial Models.

    ·         Use Flowcharting Techniques to improve your model.

     

    Modelling and Reporting techniques-Tips for best practice structure and design of financial models

    ·         Separation of inputs, calculations and outputs

    ·         Avoiding hard coding

    ·         How to best include adjustments

    ·         Effective styling to purpose

    ·         Indicators of risk and mitigating the risk of error

    ·         Using reconciliations and zero checks.

    ·         Tips for effective reporting

     

    Key practical formulas for financial data analysis, validation and modelling

     

    Understanding Financial Functions and hands on session

    ·         Using PMT

    ·         Using FV

    ·         Using NPV

    ·         Using PV

    ·         Using RATE

    ·         Using EFFECT

    ·         Using NOMINAL

     

    Understanding Data Lookup Functions

    ·         Using VLOOKUP

    ·         Using VLOOKUP for Exact Matches

    ·         Using HLOOKUP

    ·         Using INDEX

    ·         Using Match

    ·         Using SUM IF and SUM Ifs

    DAY 2

     

    Session 4: Monitoring Budgets and Forecast essentials

    ·         Prepare and identify cost recovery plans (e.g., charge backs)

    ·         Using periodic financial reports to monitor budget progress

    ·         Using budgets for planning and control

    ·         Business plans and policies

    ·         Understand accounting policies and procedures related to revenue and expense recognition

    ·         Strategies for monitoring and controlling revenues and expense

     

    Session 5: Increasing Organisations’ Competitive Advantage through Value Costing

    ·         Understanding the importance of using relevant costs for decision-making models.

    ·         Terminology, valuation principles and financial reports.

    ·         Accurately estimating different costing categories: Fixed, Variable and Semi-Variable

    ·         Recognising seasonality trends in the business that can influence cost forecasting

    ·         Case Study exercise: Participants will be given cost data and related supporting information from which you will create forecasting models, standard costs/budget values as well as estimating the fixed and variable behavior of the costs •

    ·         Uncovering business challenges in cost management and segregating them into fixed, variable and semi-variable categories

    ·         Principles of sunk costs, operating costs, appraisals and bench marking

     

    Section 6: Capital Budgeting.

    Depths of capital budgeting long-range financial plan with key analysis

    ·         Build forecast models using exponential smoothing method

    ·         Use exponential growth rate by plotting data into scatter plots, and perform correlations analysis between business indicators for growth rate prediction.

    ·         Introduction to What If Analysis AKA Sensitivity Analysis

    ·         Use Solver to search feasible solutions and decide on the most optimal choice

    ·         Use Break-even analysis

    ·         Identify major financial ratios.

    ·         Use Financial Ratios to Measure a Firm’s Financial Performance in financial forecasts and plans.

     

     

     

    ** Certificate of attendance will be awarded for those who completed the course

     

    ABOUT THE FACILITATOR

    JOYCE 

    Chartered Accountant, Fellow ACCA UK (Year 2008) and MIA (Year 2003)

    Certified Train the Trainer (TTT), PSMB, 2015 No: 13320

    Certified Neuro Linguistic Programme (NLP) Practitioner & Certified TimeLine Therapy NLP Coach, 2017 (ABNLP) & Licensed Hypnotherapist (Association of Hypnotherapy Practitioners Malaysia AHPM 2017)

    Certified Change Management Practitioner (PROSCI USA – 2017)

     

    Joyce is a Fellow Member of Chartered Association of Certified Accountants (ACCA), United Kingdom (UK) and a Chartered Accountant member of Malaysia Institute of Accountants (MIA). Her career began in one of the largest Malaysia conglomerate, Berjaya Group of Companies in role of a group financial accountant. She then moved into telecommunications (Maxis Communications, Nokia Networks) and ICT industry (IBM Malaysia) in various roles in management, business & operational finance, finance analysis, planning & budgeting. Since year 2012 & beyond, she was headhunted to join one of the established regional and global FMCG food/beverage, finance tech and recently, Avon, a global cosmetics single and multi -level marketing industry in a senior commercial finance leadership role.

     

    Her interest in training and facilitation began in Nokia Networks Malaysia when she was requested to train business managers the essentials of finance analysis, Sarbannes Oxley (SOX) compliance requirements and interpretation of financials.

     

    Due to passion and interest in public speaking, training and development she was the Past President of Malaysian Insititute of Human Resource Management (MIHRM) Toastmasters Club in year 2007-2008. She successfully obtained Advance Communication Bronze, Advanced Communication Silver (ACB, ACS) and Competent Leader (CL) communication awards from Toastmasters International, USA.  In addition, she was Past President of Rotaract Club of Port Klang Centennial, part of Rotary International Organisation.

     

    What you can expect from Joyce is the ability to explain some how complex financial concepts in layman’s terms. Plus point is her vast experience in business, finance, accounting & people management gained in Malaysia PLCs and global multi-national companies will enriches participants’ knowledge and increases their aptitude for appreciating the intricate subject of Finance and Management. She also familiar with training of junior accountants in shared services accounting function environment due to exposure in IBM Malaysia in shared services regional accounting & finance center.

     

     

    (SBL Khas / HRD Corp Claimable Course)

    TRAINING FEE

    14 hours Remote Online Training (Via Zoom)

    RM 1,296.00/pax     (excluded 8% SST)

    2 days Face-to-Face Training

    (Physical Training at Hotel)

    RM 1,900.00/pax     (excluded 8% SST)

    Group Registration: Register 3 participants from the same organization, the 4th participant is FREE.
    (Buy 3 Get 1 Free) if     Register before 12 Sept 2025. Please act fast to grab your favourite training program!

      

    We hope you find it informative and interesting and we look forward to seeing you soon.

    Please act fast to grab your favorite training program! Please call 012-588 2728

    or email to pearl-otc@outlook.com

     

    Do forward this email to all your friends and colleagues who might be interested to attend these programs

     

    If you would like to unsubscribe from our email list at any time, please simply reply to the e-mail and type Unsubscribe in the subject area.

    We will remove your name from the list and you will not receive any additional e-mail

    Thanks 

    Regards

    Pearl

    by "pearl@otcmarketing.com.my" <pearl@otcmarketing.com.my> - 05:57 - 28 Jun 2025
  • The week in charts

    The Week in Charts

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    The Week in Charts
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    by "McKinsey Week in Charts" <publishing@email.mckinsey.com> - 03:28 - 28 Jun 2025
  • …starting a NEW habit today! (Want to do it with me!?!)

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    © Prime Mover LLC

     

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    by "Russell Brunson" <newsletter@marketingsecrets.com> - 03:18 - 28 Jun 2025
  • Premium Hammers and Axes for Your Business

    Dear Info,


    I hope this email finds you well.

    We are a professional manufacturer based in Huaian City, Jiangsu, China, specializing in various hammers and axes, including claw hammers, ball peen hammers, machinist hammers, club hammers, sledge hammers, and axes. With over 15 years of experience, we offer high-quality products and reliable OEM services.

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    =============================

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    Tools and Hardware (Hammer Axe)

    M: 13357969600

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    E-mail:hyjiawei@vip.163.com

    by "Forcade Wanser" <wanserforcade@gmail.com> - 03:10 - 28 Jun 2025
  • API 6A Spacer Spools Factory

    Dear  Info ,

    Nice to meet you in the fair .

    As one factory for forgings ,flanges since 1995 .we are gald to share our new products :API 6A spacer spools .,which may help you catch the oil and gas marketing .

     

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    by "bobby" <bobby@flangeforging.com> - 02:45 - 28 Jun 2025
  • LAST CALL !!! Understanding Labour Laws – The Employment Act 1955 (Amendment 2022) - 21 & 22 July 2025

    CLICK HERE TO DOWNLOAD BROCHURE !!!

     

    Please call 012-588 2728

     email to pearl-otc@outlook.com

     HYBRID PUBLIC PROGRAM

    UNDERSTANDING LABOUR LAWS –

    THE EMPLOYMENT ACT 1955 (AMENDMENT 2022)

    (** Choose either Zoom OR Physical Session)

    Remote Online Training (Via Zoom)  &

      Wyndham Grand Bangsar Kuala Lumpur Hotel(Physical)

      (SBL Khas / HRD Corp Claimable Course)

    Date :  21 July 2025 (Mon) |  9am – 5pm                          By Suraiya

     22 July 2025 (Tue)  |  9am – 5pm                                .

    .

                           .

    OBJECTIVES:

    At the end of this program, participants should be able to achieve the following objectives:

    -      To understand the different section of the Employment Act 1955 including the latest amendment 2022.

    -      To know how to apply the law in the workplace

    -      To know better the right of employers and employees

    -      To understanding the responsibility of employers and employees according to the laws.

     

    METHODOLOGY:

    This program is essentially participative. There will be group interaction and lectures.

     

    WHO SHOULD ATTEND:

    General Manager, Manager, Head of Department / Division, Human Resources Manager or any personnel who has human resource functional responsibility and Supervisor

     

    OUTLINE OF WORKSHOP

    Module 1 - Introduction 

    1. Objectives of the ACT

    2. Scope

    3. Definitions of employee, employer, contract of services etc.

    4. Contract of Service

    4.1.  Contracts of service that must be in writing

    4.2.  Provisions of contracts of service that must be in writing

    4.3.  Restrictions on contracts of service

    4.4.  Termination of contract of service

    4.4.1.  Normal Termination

    4.4.2.  Termination for Special Reasons

    4.4.3.  Breach of Contract

     

    Module 2 – Wages and Deductions 

    5. Wages

    5.1   Payment of wages.

    a) Wage Period.

    b) Calculation of wages for incomplete month’s work (NEW)

    c) Time of Payment.

    d) Payment of Wages on the Day of Termination.

    e) Payment of Wages before the 3rd Day after the Termination.

    f) When Written Statement of Wages Must Be Given to the Employees.

    5.2   Advance (Loan)

    a) Types of Advances Allowable Under the Law.

    b) Advances Must Be Approved by DG.

    5.3   Deductions from wages

    a) Deduction without the Request or Consent of the Employee.

    b) Deduction at the Request of the Employee.

    c) Deduction at the Request of the Employee and Written Approval from the DG.

    d) Total Deductions Allowable.

    5.4   System of payment of wages

    a) Wages Must Be Paid Through an Account at the Bank and financial institute. (NEW)

    b) Employee Can Recover in the Court the Part of the Wages That Have Not Paid Through a Bank Account.

    c) Wages Can Be Paid in Legal Tender or by Cheque with Written Request of Employee. (NEW)

    d) Employer Has to Obtain Approval from the DG to Pay Wages for employees in Legal Tender or by Cheque. (NEW)

    e) Employers Cannot Receive Any Discount or Interest in Respect of Advances that do not exceed a month’s Wages.

    5.5   Priority of wages

                    5.6   Liability of Contractors and Principals

     

     

    Module 3 – Pregnancy and Maternity and Domestic Servants

    6. Pregnancy and Maternity

    6.1   Maternity protection

    a) The entitlement of Maternity Leaves and Maternity Allowance

    b) Understanding the words “confinement”, “children”, eligible period”

    c) Start work early during maternity.

    d) Restriction on termination of female employee.

    e) Protection from termination for pregnant employee. (NEW)

    7. Domestic Employees

    a) Termination of contract

    b) Employment of foreign domestic employee

    c) Duty to inform Director General of Labour.

     

    Module 4 – Benefits

    8. Benefits Under the Law

    8.1   Rest Days

    a) The interpretation of ‘day’.

    b) How to calculate working on rest day.

    c) Overtime on rest day.

    8.2   Hours of Work and Working at Night

    a) The definition of hours and how to define 45 hours a week.

    b) Overtime and its calculation.

    8.3   Paid Public Holidays

    a) What are the compulsory public holidays and number of days entitle by the employees?

    b) Can an employee work on public holiday and how to calculate the payment?

    c) How to replace the public holiday with another day?

    d) Overtime on public holidays.

    8.4   Paid Annual Leave

    a) What is the entitlement for annual leave and when do they entitle to apply for the leave?

    b) ‘The employer shell grant and the employee shell take…’

    8.5   Paid Sick Leave and Hospitalization Leave

    8.6   Paid Paternity Leave and its entitlement

    8.6   Ordinary Rate of Pay (ORP)

    a) How to calculate ORP for monthly, weekly, daily or hourly rate.

    8.7   Rate of Payments for Working on Rest Day, Public holidays and Overtime

     

    Module 5 – Terminations, Foreign Employee and Sexual Harassment

    9. Termination, Lay-off and Retirement Benefits

    a) Who entitled to the termination benefits?

    b) How to calculate the benefits and when to pay them?

    10. Foreign Employees

    a) What are the rules and regulation that an employer has to follow when they employed a foreign worker?

    11. Flexible Working Arrangement. (NEW)

    12. Discrimination in employment and how to handle it.

    13. Sexual Harassment – Part XVA

    a) What are the responsibilities of an employer to investigate?

    b) What are the responsibilities of The Director General of Labour to investigate a complaint?

    c) Notice on Sexual Harassment (NEW)

    14. Court Order for Payments Due to Employee. (NEW)

    15. Force Labour. (NEW)

    16. Presumption as To Who Is an Employee and Employer. (NEW)

     

     

    ** Certificate of attendance will be awarded for those who completed the course

     

    ABOUT THE FACILITATOR

    MS. SURAIYA

    FIELD OF EXPERTISE

    With the Degree of Bachelor of Art in Southeast Asia Studies (UM), she has vast experience in the field of Human Resources Management and Labour Laws for almost 30 years and currently she is Deputy Director of Labour Standards, Labour Standards Division. Besides that, she also a Certified Trainer from HRDC.

     

    She is an experienced trainer in the subject matter as she is a hands-on practitioner. Many cases that she shares with her participants are often real-life examples and solutions that she had encounter during she career as Assistance Director, Principle Assistance Director and State Director and now as Deputy Director in Department of Labour Peninsular Malaysia, Putrajaya.

     

    She is also exposed to the international Labour / Employment Issues where she served two and half years as Counsellor of Labour in High Commission of Malaysia in Singapore. During her service in Singapore she has given talks to Chinese Chamber of Commerce in Singapore and given advice to the private companies in Singapore about Employment Act 1955 in Malaysia.

     

    With her experiences in Malaysia and Singapore, she has developed and delivered many training programs to in house and public such as Employment Act 1955, Managing Discipline and Misconduct, Handling Misconduct and Dismissal – Domestic Inquiry, Managing Stress and Counseling at Work Place, Handling Misconduct - Sexual Harassment at Work Place, Industrial Relations Act 1967 and Payroll Administration.

     

    Among the many well-established organizations that have benefited from her expertise are Jabatan Tenaga Kerja (JTK), Stamford College, Singapore Chinese Chamber of Commerce, INPRIM Melaka, Kesatuan Sekerja, TM Melaka, Kebangsaan Pekerja-Pekerja Simen Semenanjung Malaysia, Kesatuan Pekerja-Pekerja UMW, Western Digital, UTP and others.

     

    WORKING EXPERIENCES

     

    1. Assistant Director of Labour at Perak and Putrajaya,

    Duration: 1993-2008

     

    2. Principle Assistant Director, Industrial Relations Department, Perak

    Duration: 2008-2011

     

    3. Director, Industrial Relations Department, Sarawak

    Duration: 2011-2013

     

    4. Counsellor of Labour, High Commission of Malaysia, Singapore

    Duration:  2013 - 2015

     

    5. Director, Labour Department, Melaka

    Duration: 2015 - Feb 2019

     

    6. Principle Assistant Director, Legal and Enforcement Division, JTKSM Putrajaya

    Duration: Feb 2019 - 2021

     

    7. Deputy Director, Labour Standards Division, JTKSM Putrajaya

    Duration: Feb 2021 - Now


    (SBL Khas / HRD Corp Claimable Course)

    training Fee

    14 hours Remote Online Training (Via Zoom)

    RM 1,296.00/pax     (excluded 8% SST)

    2 days Face-to-Face Training (Physical Training at Hotel)

    RM 2,250.00/pax     (excluded 8% SST)

    Group Registration: Register 3 participants from the same organization, the 4th participant is FREE.
    (Buy 3 Get 1 Free) if  Register before 14 July 2025. Please act fast to grab your favorite training program!

      

    We hope you find it informative and interesting and we look forward to seeing you soon.

    Please act fast to grab your favorite training program! 

    Please call 012-588 2728 or email to pearl-otc@outlook.com

     

    Do forward this email to all your friends and colleagues who might be interested to attend these programs

     

    If you would like to unsubscribe from our email list at any time, please simply reply to the e-mail and type Unsubscribe in the subject area.

    We will remove your name from the list and you will not receive any additional e-mail

     

     

    Thanks 

    Regards

    Pearl

    by "allotcp@otcmsdnbhd.com.my" <allotcp@otcmsdnbhd.com.my> - 02:34 - 28 Jun 2025
  • Discover the infinite possibilities of PVC/WPC foam boards, with sizes ranging from 1mm to 30mm!

    Dear Info,
     
    Having a nice day!

    Please check the attached files ,you will be surprised.
    This is Wendy from Hangzhou Pinsheng New Material Co., Ltd., We are manufacturer of PVC foam board, WPC foam board, Laminated PVC foam board, Embossed PVC foam board, PVC/WPC door and Paper foamboard, and covering an area of 10,000 square meters and doing these boards for more 15years.

    Our standard size is 1220mm*2440mm, 1560mm*2050mm, 2050mm*3050mm

    Thickness: 1mm to 30mm, and density from 0.3g/cm3 to 0.85g/cm3, Our thiner boards have excellent toughness and flexible and are not easy to break.

    Color: white, red, green, blue, black, yellow, orange, etc.

    Packing: PE, Carton or Pallet.

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    If you are intrested in our products, just ask for free sample.Sincerely hope we will bulid cooperate near future.

    Please don't hesitate to let me know if there is any questions.

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    by "sales33" <sales33@pinshengpvcfoamboard.com> - 01:47 - 28 Jun 2025
  • Re: Learn Odoo online sales

    Hi

    I hope all is well. I wanted to loop back on my previous email. I'm looking to connect over a quick call to discuss a few ideas on how to generate sales from Instagram, Facebook, Pinterest, and Tik Tok.

    Let me know when would be a good time for a quick chat this week.

    Cheers,

    Riley
    422 Richards St, Suite 170. Vancouver, BC V6B 2Z4
    P.S. Please let me know if you don't want to hear from me again



    -----Original Message-----
    From: Riley Nicholson
    To: info@learn.odoo.com
    Subject: Re: Learn Odoo online sales

    Hi 

    I wouldn't insist on connecting with you if I didn't believe we can add value to Learn Odoo.

    Are you available for a quick call in the next day or two?

    Thanks

    Riley
    422 Richards St, Suite 170. Vancouver, BC V6B 2Z4
    P.S. Please let me know if you don't want to hear from me again



    -----Original Message-----
    From: Riley Nicholson
    To: info@learn.odoo.com
    Subject: Re: Learn Odoo online sales

    Worth a chat?

    Riley
    422 Richards St, Suite 170. Vancouver, BC V6B 2Z4
    P.S. Please let me know if you don't want to hear from me again



    -----Original Message-----
    From: Riley Nicholson
    To: info@learn.odoo.com
    Subject: Learn Odoo online sales

    Hi

    I came across your website and read about your software.

    I work at Wishpond, a company that helps software development businesses find more clients and grow their reach.

    We recently launched a marketing campaign for one of our clients and they saw 145 new inquiries in just 21 days.

    Can we chat about how we can do the same for you?

    Thanks,

    Riley
    422 Richards St, Suite 170. Vancouver, BC V6B 2Z4
    P.S. Please let me know if you don't want to hear from me again







    by "Riley Nicholson" <riley.nicholson@marketingcampaignspros.co> - 12:45 - 28 Jun 2025
  • EP169: RAG vs Agentic RAG

    EP169: RAG vs Agentic RAG

     What else will you add to better understand RAG vs Agentic RAG?
    ͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­͏     ­
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    This week’s system design refresher:

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    RAG vs Agentic RAG

    Image

    RAG (Retrieval Augmented Generation) is a method that combines information retrieval with large language models to generate answers. Here’s how RAG works on a high level:

    1. The model retrieves relevant data from data sources and then extracts it to a vector database from the pre-indexed model.

    2. Augment the prompts by retrieving information and merging it with the query prompt.

    3. A Large Language Model (like GPT, Claude, or Gemini) understands the combined query and generates the final response.

    A traditional RAG has a simple retrieval, limited adaptability, and relies on static knowledge, making it less flexible for dynamic and real-time information.

    Agentic RAG improves on this by introducing AI agents that can make decisions, select tools, and even refine queries for more accurate and flexible responses. Here’s how Agentic RAG works on a high level:

    1. The user query is directed to an AI Agent for processing.

    2. The agent uses short-term and long-term memory to track query context. It also formulates a retrieval strategy and selects appropriate tools for the job.

    3. The data fetching process can use tools such as vector search, multiple agents, and MCP servers to gather relevant data from the knowledge base.

    4. The agent then combines retrieved data with a query and system prompt. It passes this data to the LLM.

    5. LLM processes the optimized input to answer the user’s query.

    Over to you: What else will you add to better understand RAG vs Agentic RAG?

    A Cheatsheet on Kubernetes

    Kubernetes (K8S) is an open-source container orchestration platform originally developed by Google and now maintained by the Cloud Native Computing Foundation (CNCF).

    Image

    Developers working with Kubernetes create manifest files that describe their application and specify the number of instances, resource requirements, and other configurations.

    Kubernetes operates using a control pane and a group of nodes.
    The control plane is deployed on the master node and manages the overall state of the cluster. It consists of components like API Server, Etcd, Controller Manager, and Scheduler.

    Nodes are the workers in a Kubernetes cluster. Each node contains components like the Kubelet and Kube-proxy and is responsible for running the containerized applications.

    Some top Kubernetes resources are Pods, Deployments, Services, and Persistent Volumes.

    1. Pods encapsulate one or more containers.

    2. Deployment is a higher-level abstraction that manages Pods.

    3. Service is an abstraction that provides a stable way to expose and access a set of Pods.

    4. Volume is a storage resource that helps retain data between pod restarts or recreations.

    The Horizontal Pod Autoscaler helps scale the number of Pods in a Deployment, ReplicaSet, or StatefulSet based on observed CPU utilization, memory usage, or custom metrics. It monitors resource usage and adjusts the number of replicas to match the desired resource targets.

    Over to you: Have you used Kubernetes in your projects?

    6 Data Structures to Save Storage

    Image

    1. Bloom Filter
      A probabilistic data structure used to test whether an element is a member of a set.

    2. HyperLogLog
      An algorithm that approximates the number of unique elements in a multi-set using minimal memory.

    3. Cuckoo Filter
      A space-efficient alternative to Bloom filters that supports deletion and has better lookup performance.

    4. Minhash
      A technique for quickly estimating the similarity between large sets using compressed hash signatures.

    5. SkipList
      A layered linked list structure that allows fast search, insert, and delete operations.

    6. Count-Min Sketch
      A probabilistic data structure that approximates the frequency of items in a large data stream

    Over to you: Which other data structure will you add to the list?

    5 Database Normal Forms Every Developer Should Know

    Normalization aims to eliminate redundancy and enforce data integrity by organizing data into logical, dependency-driven forms.

    Image

    1. First Normal Form (1NF): Removes repeating groups and ensures atomic values in each column.

    2. Second Normal Form (2NF): Removes partial dependencies by ensuring all non-key columns depend on the full primary key.

    3. Third Normal Form (3NF): Eliminates transitive dependencies, ensuring non-key columns depend only on primary keys.

    4. Boyce-Codd Normal Form (BCNF): Strengthens 3NF by removing anomalies that exist due to overlapping candidate keys. If one column depends on some other column, then that “other column” must be enough to identify each row uniquely.

    5. Fourth Normal Form (4NF): Ensures that a table does not mix multiple independent one-to-many relationships for the same entity.

    Over to you: Which other Normal Form will you add to the list?

    Hiring Now

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    by "ByteByteGo" <bytebytego@substack.com> - 11:36 - 28 Jun 2025
  • Top 10 articles this quarter

    McKinsey&Company

    Tariffs, global trade, agentic AI, and more ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 
    McKinsey Top Ten
    McKinsey Top Ten

    Our top ten articles this quarter look at tariffs and global trade, agentic AI, consumer sentiment, and more. At No. 1, McKinsey’s Alexander Edlich, Christopher Croke, Fredrik Dahlqvist, and Warren Teichner take a deep dive into an industry in transition in “Global Private Markets Report 2025: Braced for shifting weather.”
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    by "McKinsey Top Ten" <publishing@email.mckinsey.com> - 10:02 - 28 Jun 2025
  • Understanding the price of decarbonization
    Cost-effective decarbonization strategies ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 
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    by "McKinsey & Company" <publishing@email.mckinsey.com> - 12:20 - 27 Jun 2025
  • GRAB 3 FREE 1 SEAT !!! The Art Of Visual Selling For Sales Managers & Executives (24 & 25 Sept 2025)

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    Please call 012-588 2728

     email to pearl-otc@outlook.com

     

    FACE-TO-FACE PUBLIC PROGRAM

    THE ART OF VISUAL SELLING FOR

    SALES MANAGERS & EXECUTIVES

    Venue : Wyndham Grand Bangsar Kuala Lumpur Hotel                (SBL Khas / HRD Corp Claimable Course)

    Date : 22 Sept 2025 (Mon) |  9am – 5pm                   By Daniel

     23 Sept 2025 (Tues)  |  9am – 5pm               .        .

     

    “Not achieving the break-through you want in Sales?”

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    This invaluable course has been specially designed for procurement and sales professionals - face-to-face and telephone encounters in sales. And finally, a sale is always made – either you sold your prospects or your prospects sold you the reasons not to buy.  So, the Sales Director in the end gets either a result or a reason from his sales executives.  Which would you choose: the “result” or the “reason”?  Get the transformational “results” you want with “NLP to achieve Super Sales Success”.

     

    OBJECTIVES:

    Upon completion of this programme, you will be able to:

    -    Lead powerful masterful sales conversations from beginning to the end

    -    Effectively build rapport with your customers

    -    Add to this powerful set of NLP listening and communication tools to help control the selling process and influence your prospects’­ buying process

    -    Use questioning techniques to uncover the full set of customer needs and desires :

    -    Understand your customer deeper wants and needs

    -    Understand buyers, buyer types and the buying process

    -    Understand sales strategy and sales tactics that support your customers’ buying strategies

    -    Apply non-verbal communication to influence prospect in selling and negotiations

    -    Sell on value and reduce price push backs

    -    Use language to gain influence & overcome objections that get in the way of the sale

    -    Closing new business with success and high integrity

     

    LEARNING OUTCOME:

    At the end of this programme, you will have gained the following knowledge and learning:

    -    Application of NLP tools in selling

    -    Thinking Strategies

    -    Communication and Listening Skills

    -    Pace Sensory Language to Build Rapport

    -    Resourceful language patterns for sales success

     

    WHO SHOULD ATTEND:

    -    Sales Professional or Sales Manager

    -    Sales Support Staff 

    -    Procurement Executive/Supervisory

    -    All other staffs who desires to excel in   their persuasive selling skills

     

    LEARNING METHOD USED:

    In this highly engaging experiential hands-on training, the training facilitator adopts a coaching and facilitative approach. It is very important to engage the participants in reviewing their own outcome.

     

    The activities are designed to illustrate key issues that the participants are facing in selling by using NLP & NHR tools to create illustrations and activities such as role plays, Mind programming exercises & group discussion and brainstorming sessions.

     

    OUTLINE OF WORKSHOP

    Day 1

     

    Brief Introduction of NLP

    -    Definition Of NLP

    -    The Study Of Human Excellence

    -    NLP Thinking & Communication Model

     

    Successful in Visual Communication – Masterful Sales Conversations

    -    Verbal & Non Verbal communication

    -    7-38-55 Mehrabian Rule to Sell

    -    Visual Auditory & Kinesthetic Means to understand and influence

    -    Congruence in Communication - Creating Trust in Customer Relationship

     

    Success in Visual Selling – Probing and Questioning Techniques to Uncover full Needs/Wants

    -    Identify Inner Needs

    -    Questions That Clarify What Client Means

    -    Active Listening Skills

    -    Identify The Buying Strategy

    Day 2

     

    Selling Presentation Model – The Buying Process

    -    Buying Process Model

    -    Negating Language Pattern That Deliver Suggestions

    -    Avoid Common Mistakes of Experienced Sellers

     

    Overcome Objections Effectively

    -    Out Frame & Reframe

    -    The Answer Is In The Questions

    -    The Emotional Factor

    -    Brainstorming: Common Objections and How to Handle each

     

    The Ultimate Closing Technique with Success & High Integrity

    -    Understand Client’s Hot Buttons

    -    Effective Closing, Gaining Agreement & Commitment

    -    Meta Modeling Technique – Where the Client can’t say ‘No’ 

     

    ** Certificate of attendance will be awarded for those who completed the course

     

    ABOUT THE FACILITATOR

     

    Daniel

    -    Certified Professional Trainer, MIM

    -    MBA (General) University of Hull, UK

    -    Council of Engineering Institutions (UK) Part I & II

    -    Associate Member of Institute of Electrical Engineers, UK

    -    ISO Standardization Internal Auditor

    -    NLP Master Trainer Certification, NFNLP US

    -    Certified Master Conversational Hypnotherapist, IAPCH US

    -    Certified Specialist in Neuro-Hypnotic Repatterning, SNLP US

    -    Diploma in International Sound Therapy, IAST Alicante, Spain

     

    Daniel has more than 30 years experience in the corporate world, out of which 20 years has been spent on coaching and training: teaching Sales & Negotiation Skills, Management & Leadership skills - training Companies and individuals on Coaching & Mentoring Skills, Communication Skills, Neuro-Linguistic Programming (NLP) and Project Management skills. And in the process, continually coaching and motivating all his students, staffs and associates to learn, grow and expand their personal paradigms and horizons.

     

    He also has extensive sales management, marketing and sales experience; from selling single course programs to education franchise businesses; as well as single pieces of equipment right-up to multi-million US dollar projects for more than 15 years. In his last major corporate appointment as Assistant General Manager of GEC (UK), Mahkota Technologies, where he was fully in-charge of both local and regional sales for his Division, he successfully managed over 15 different products and systems, with an annual turnover of RM60 million, for both the domestic and regional markets.

     

    He is an engineer by profession and has completed his professional engineering degree, the Council of Engineering Institutions, UK., Part I & II within 2 years, one year short of the normal period of 3 years.  As such he was awarded: Excellent Performance Award in the Professional degree. Positions held in the various multi-national corporate companies include from a young installation/service engineer to department manager & general manager of a leading MNC. Currently, he is a Certified Professional Trainer with the Malaysian Institute of Management (MIM) and Cambridge ICT.  He is also a Certified Master NLP Trainer of the National Federation of Neuro-Linguistic Psychology, USA.

     

    He also specializes in Effective Communication & Project Management skills, Management & Leadership Skills, Sales training applying Neuro-linguistic Programming and Subconscious Learning in order to accelerate adult learning. His other specialties include Functional & Instructional English for the Workplace, Effective English for Front-liners, Writing Skills, Presentation skills and Engaging Dialogue.

     

    Daniel recognizes the great potential within each individual participant and he believes in making a difference in their learning through his personalised, demonstrative, practical and dynamic approach to make training an enjoyable and valuable experience.  His passion for training stems from his innate desire to empower all those individuals who are keen to seek knowledge, wisdom and self improvement; so that they can be the person they need to be to have what they want.

      

    (SBL Khas / HRD Corp Claimable Course)

    TRAINING FEE

    2 days Face-to-Face Public Program

    RM 2,450.00/pax

    (excluded 8% SST)

    Group Registration: Register 3 participants from the same organization, the 4th participant is FREE.
    (Buy 3 Get 1 Free) if     Register before 15 Sept 2025.

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    by "allp@otcmsdnbhd.com.my" <allp@otcmsdnbhd.com.my> - 10:48 - 27 Jun 2025